Jobs in the United States

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Added 7 mins ago
OS
Systems Engineer, SME
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a Systems Engineer, SME to join the team. The technical expert filling this position will be an engineering trusted advisor and consultant to the government that…
Added 7 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Wilsonville, OR
- $97,000 to $143,000 USD / year
…solutions for our customers using PLC’s, HMI’s, Multi-function Protection Relays, and Data Concentrators from all major OEM’s. This is a hybrid role with approximately…
Added 7 mins ago
Senior Electrical Engineer - Federal
Jacobs
Corvallis, OR
Jacobs is a leading design firm in the Government, Commercial, Healthcare, Data Center and University sectors. We provide award winning engineering and architectural services in all phases…
Added 21 mins ago
Senior Engineer Protection & Control
Avangrid Service Co
LANCASTER, NY
Added 22 mins ago
S
Automation Engineer
Saint-Gobain
AMHERST, NY
- $102,000 to $158,000 USD / year
Saint-Gobain is seeking an experienced Automation Engineer to support the implementation and ongoing advancement of automation, systems integration, and data acquisition solutions across…
Added 24 mins ago
Engineer Protection & Control
Avangrid Service Co
ROCHESTER, NY
Added 24 mins ago
Solution Architect, Forward Deployed AI
EPAM Systems
New York, NY
Strong fundamentals in cloud computing architecture, microservice architecture, APIs, data flows, Identity and Access Management, and enterprise integration patterns
Added 25 mins ago
Senior Frontend Engineer - Hashicorp Vault
IBM
Armonk, NY · POUGHKEEPSIE, NY · New York, NY
…authentication and authorization patterns (OIDC, SAML, MFA), and the protection of sensitive data within frontend…
Added 46 mins ago
Senior Cloud Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
…modernize how analysts access, curate, search, and share mission data, enabling rapid, secure, cloud‑native information flow across domains and security enclaves, directly strengthening…
Added 46 mins ago
Cloud Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
…modernize how analysts access, curate, search, and share mission data, enabling rapid, secure, cloud‑native information flow across domains and security enclaves, directly strengthening…
Added 1 hour ago
Senior Automated Test Engineer
Leidos
Englewood, CO
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 1 hour ago
VC
Technical Facilities Planner
Verizon Communicatio
Aurora, CO
- $91,000 to $174,000 USD / year
Added 1 hour ago
Software Engineer (Edge - Networking & Fleet)
Jobgether
Remote, United States
As a Software Engineer specializing in Edge networking and fleet infrastructure, you will build and scale the systems that power a large residential device network used for web data…
Added 1 hour ago
General Engineer
Department Of Energy
Morgantown, WV
Summary This position is part of the Office of Legacy Management, Department of Energy. As a General Engineer, you will serve as an expert advisor providing strategic leadership for major…
Added 1 hour ago
P
Prin Engineer - T&S Protection & Control Engineering
PECO
Malvern, PA
- $122,400 USD / year
5+ Years of Experience as a Protection & Control Engineer
Added 1 hour ago
P
Prin Engineer - T&S Real Time & Compliance
PECO
Malvern, PA
- $122,400 USD / year
5+ Years of Experience as a Protection & Control Engineer
Added 1 hour ago
Lead Database Administrator (Remote EST - United States)
Partnerize
Remote, United States
As a database engineer, you will operate with a high degree of autonomy, acting as the principal technical authority and taking end-to-end ownership of our database estate. You will be a…
Added 1 hour ago
Technical Support Engineer 2
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.
Added 1 hour ago
Sr. Full Stack Software Engineer – AI Agents
Jobgether
Remote, United States
…steps. Our partner is looking for a Sr. Full Stack Software Engineer – AI Agents based in the United…
Added 1 hour ago
J
Data Engineer Client Data Operations
Jobgether
Remote, United States
- $115,000 to $145,000 USD / year
…all applications and next steps. Our partner is looking for a Data Engineer Client Data Operations based in the United…
Added 2 hours ago
Software Engineer Sr - E3
Lockheed Martin
Littleton, CO · Littleton
Space Protection Programs is seeking an experienced Software Integration Engineer who can guide a team through complex mission software development lifecycle. Candidate must have the…
Added 2 hours ago
Software Engineer Sr - E3
Lockheed Martin
Littleton, CO · Littleton
Space Protection Programs is seeking an experienced Software Integration Engineer who can guide a team through complex mission software development lifecycle. Candidate must have the…
Added 2 hours ago
Software Engineer Sr - E3
Lockheed Martin
Littleton, CO · Littleton
Space Protection Programs is seeking an experienced Software Integration Engineer who can guide a team through complex mission software development lifecycle. Candidate must have the…
Added 2 hours ago
Senior Full Stack Software Engineer – Java, Spring Boot & Angular
HTC Global Services Inc
Dearborn, MI
Contribute to the integration and evaluation of AI-enabled features, focusing on reliability, data protection, and responsible usage.
Added 2 hours ago
Software Engineer Sr Stf - E5
Lockheed Martin
Sunnyvale, CA · Sunnyvale
Space Protection Programs is seeking an experienced Software Engineer Sr Staff who can help a team through complex mission software development lifecycle. Candidate must have the ability to…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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