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Added just now
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Chicago, IL
…and deliver our SaaS products - from R&D investment and cloud/data center infrastructure to consumption-based AI costs and product-level margins - ensuring tight timelines, high-quality…
Added just now
Forward Deployed Engineer (Palantir Foundry & Custom Development)
Jacobs
Chicago, IL
We're looking for a Forward Deployed Engineer (FDE I) to build alongside more experienced FDEs, Implementation Leads, and Architects, executing well-defined requirements across Foundry and…
Added just now
AI Platform Engineer/ Data Quality & Automation / Hybrid in Chicago
Kelly Services
Chicago, IL
A healthcare technology organization is seeking a Forward Deployed Data Engineer to help build the foundation for data-driven operations and AI-powered solutions. This full-time position…
Added just now
Forward Deployed Engineer / Healthcare RCM Platform / Chicago Onsite
Kelly Services
Chicago, IL
A healthcare technology organization is seeking a full-time Lead Forward Deployed Engineer to help build and deploy AI-powered automation solutions across its Revenue Cycle Management…
Added just now
Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
Chicago, IL
…demonstrate practical value across IBM software, AI, cloud, data, automation, and security…
Added just now
Sr Forward Deployed Engineer (Palantir Foundry & Custom Development)
Jacobs
Chicago, IL
We're looking for a Mid-Senior Forward Deployed Engineer (FDE II) to own real ambiguity: taking a rough problem statement from the client, Implementation Lead, PM, or Architect, and driving…
Added 3 mins ago
Rotational Graduate Engineer - Process - US Mining, Metals, Minerals
Worley
Mesa, AZ
Exposure to industry tools, systems, or software relevant to your discipline (e.g., design, analysis, project controls, data, or planning tools).
Added 12 mins ago
Azure Cloud Engineer
Bright Vision Technologies
Houston, TX
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is an opportunity…
Added 12 mins ago
Principal Engineer, Automation Engineering -Aseptic Filling SME
Janssen Biotech, Inc. Legal Entity
Wilson, NC
The Automation Engineer will serve as the subject matter expert (SME) for the integrated aseptic vial and syringe filling lines for Project Eagle in Wilson, North Carolina. This role…
Added 19 mins ago
Senior RTL Engineer, CPU Power
Google
Mountain View, CA
Perform data mining analysis at the RTL and gate-level to define relevant micro-architectural transactions for high-level power estimation.
Added 20 mins ago
Software Development Engineer III, Resilience Infrastruction and Solutions: Incident Mitigation
Amazon Data Services, Inc.
Seattle, WA · Portland, OR
The Incident Mitigation team is looking for an experienced software engineer excited about building large-scale distributed systems that protect hundreds of thousands of customer resources…
Added 24 mins ago
Data Analytics Engineer
Citi
IRVING, TX · Irving, TX · Irving
The Data Analytics Engineer is a hands-on technical role within the Data Analytics team, responsible for designing, building, and optimizing scalable data pipelines, data transformation…
Added 30 mins ago
TA
Applied Machine Learning Engineer
The Aerospace Corpor
Colorado Springs, CO
- $110,400 to $193,500 USD / year
5 or more years of experience in Data Scientist or Machine Learning Engineer or AI/ML Researcher role in any domain
Added 30 mins ago
VI
Senior AI Operations Engineer (Senior Software Engineer)
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…applications. You will partner closely with AI/ML engineers, data scientists, and cross-functional teams to productionize LLM applications, RAG pipelines, and agentic AI workflows. You will…
Added 30 mins ago
CC
2027 Summer Intern: Software Engineer
Charter Communicatio
Englewood, CO
- $31,533 USD / year
Computer Science,Data Science,Electrical and Computer Engineering,Computer Information Systems,Information Technology
Added 31 mins ago
Software Development Engineer (CORP) – 1st Shift
TURBOCAM International
Barrington, NH
Strong foundation in software development principles including object-oriented programming, data structures, and algorithms.
Added 31 mins ago
IG
DevOps Engineer (Integrations & Automation)
Insight Global
Remote, United States
- From $82 USD / hour
This engineer owns the integration and automation layer that connects our operational tools. The anchor is end-to-end traceability, from ServiceNow intake through Jira and Azure DevOps to…
Added 31 mins ago
IG
Lead Data Engineer - dbt, Python, SQL, Databricks
Insight Global
Westbrook, ME
- From $68 USD / hour
Seeking a Senior/Lead Data Engineer to design, build, and optimize scalable data pipelines supporting analytics, AI, and machine learning initiatives. This role will own pipeline…
Added 42 mins ago
Forward Deployed Engineer
Newcode.ai
Chicago, IL
You'll own the backend behind our AI features. That's the APIs, the data pipelines, and the orchestration sitting between our product and the language models doing the work. In practice it…
Added 43 mins ago
Senior Storage Engineer
Runware
Remote, United States
As Senior Storage Engineer, you will own the storage architecture of Runware's AI supercomputer: how model weights, caches and customer data move from object storage on two continents to…
Added 43 mins ago
Senior Security Engineer
Runware
Remote, United States
Every one of those pods holds customer models, customer data and millions of dollars of GPUs, sometimes inside a customer's own perimeter or a sovereign jurisdiction. Keeping all of it…
Added 45 mins ago
A
Production Test Engineer
Actalent
Liverpool, NY
- $34 to $47 USD / hour
Production Test EngineerThe Production Test Engineer will support system integration and test activities for complex electronic warfare and radar systems within a highly collaborative…
Added 46 mins ago
P
Sr. Associate
Pfizer
New York City, NY
- $79,400 to $132,400 USD / year
The Senior Associate, Solutions Software Engineer is a hands-on individual contributor who designs, builds, integrates, and supports digital solutions using approved enterprise platforms,…
Added 46 mins ago
M
Manager, New Car Engineering
MTA
Brooklyn, NY
- From $115,252 USD / year
An NYS PE (Professional Engineer) License is required.
Added 46 mins ago
Associate Data Engineer – AI & Analytics - 2027
IBM
Buffalo, NY
As an Associate Data Engineer at IBM, you'll help organizations transform data into actionable insights that improve decision-making, accelerate innovation, and solve complex business…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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