Jobs in the United States

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Added 2 mins ago
RH
Senior Application Support Engineer
Robert Half
Westerville, OH
- $40 to $50 USD / hour
We are looking for a Senior Application Support Engineer to provide hands-on application support and operational stability for critical warehouse and transportation technology platforms in…
Added 2 mins ago
Digital Workplace Corporate Systems Engineer 3
Simpli.Fi
Fort Worth, TX
Simpli.fi is currently looking for a Corporate Systems Engineer III who will Build the integrations and internal tools that power our corporate systems. You’ll write code to automate…
Added 2 mins ago
Senior Cloud Engineer
CACI
Bethesda, MD · Mclean, VA · McLean, VA · Bethesda · McLean
CACI is seeking a hands-on Senior CloudDoors Engineer to sustain and enhance CloudDoors, an existing enterprise cloud provisioning and governance service supporting mission customers. This…
Added 2 mins ago
IT Support Engineer
Erwin Penland LLC
Greenville, SC
EP+Co is seeking an experienced, customer-focused IT Support Engineer to provide advanced technical support and assist with the management of technology systems within a fast-paced…
Added 3 mins ago
Senior AI Solutions Architect – Hybrid - Linthicum, MD
Creative Information Technology, Inc.
Falls Church, VA
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors,…
Added 4 mins ago
Desktop & Office IT Support Engineer
WhiteWater Midstream
Austin, TX
The Desktop & Office IT Support Engineer keeps every person, device and meeting room in the office working. You own end-user computing from first day to last: desktops and laptops, office…
Added 5 mins ago
Quality Engineer II
Hub International Limited
Chicago, IL
HUB International Limited is looking for an experienced Test Lead (Job Title: Quality Engineer II) to join our Enterprise Testing Team. In this role, you will have the opportunity to work…
Added 6 mins ago
H
Entry Product Engineer
HP
Corvallis, OR
- $65,600 to $101,000 USD / year
…adhesion, thermal, and chemical manufacturing processes. A product engineer monitors these processes to ensure product requirements are met or…
Added 6 mins ago
Director of Water Pollution Control
Town of Branford.
Branford, CT
Establishes performance goals and measures; reviews operational, maintenance, and compliance data; and directs improvements in efficiency, reliability, energy use, and service quality.
Added 7 mins ago
Sr. Data Engineer, Rev Ops
MiQ Digital USA inc.
United States
This is a hands-on, senior individual-contributor role for an engineer who can turn a messy, fast-moving data environment into a clean, well-documented, high-performance foundation. You…
Added 8 mins ago
Lead Systems Engineer - Verification
GE HEALTHCARE
Waukesha, WI
The Lead Systems Engineer will play a key role on the Infant Care team, leading systems engineering activities for next-generation Incubators and Warmers that help clinicians provide safe,…
Added 11 mins ago
Senior Fullstack Java Software Engineer III - AWS/ REACT/ UI
JPMC page
Houston, TX
As a Software Engineer III at JPMorganChase within the Commercial & Investment Bank Banking Technology team, you will play a meaningful role in designing and developing our core deal…
Added 11 mins ago
Manager, Supply Chain Site Operations - 1st Shift
GXO Logistics
Muskogee, OK
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 11 mins ago
Seasonal Material Handler - Bethlehem, PA
GXO Logistics
Bethlehem, PA
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy…
Added 12 mins ago
Field Customer Engineer
Tanium
Remote, United States
3+ years of experience with Tanium as a customer, Solution Engineer, TAM, or in a related role
Added 12 mins ago
Cybersecurity Engineer, Senior (ISSM)
Torch Technologies, Inc.
Kettering, OH
Torch Technology has an exciting opportunity for a Cybersecurity Engineer (ISSM) located Kettering, OH (Dayton/WPAFB area) to support our EPASS GB contract. As part of the AFLCMC/GB…
Added 12 mins ago
SD
Naval Architect (Hull, Hydrodynamics, Weights, Stability)
Sayres Defense
Mobile, AL
- $90,000 to $130,000 USD / year
This position will support on site in the Moblie AL area. Some travel to Washington, DC is anticipated to support the customer. Travel requirements will be discussed in more detail on…
Added 12 mins ago
SD
Naval Architect (Hull, Hydrodynamics, Weights, Stability)
Sayres Defense
Washington, DC
- $110,000 to $150,000 USD / year
…be travel to Mobile, AL as needed to support the government customer. Travel requirements may be discussed more in detail on…
Added 12 mins ago
SD
Mechanical Engineer
Sayres Defense
Washington, DC
- $110,000 to $150,000 USD / year
As a Mechanical Engineer, you will support the PMS 300/325 Ship Design Management team, providing SME expertise for technical and engineering efforts on the assigned Hull (e.g T-AGOS, T-AO,…
Added 12 mins ago
SD
Marine Engineer
Sayres Defense
Mobile, AL
- $90,000 to $130,000 USD / year
As a Marine Engineer, you will support the PMS 300/325 Ship Design Management team, providing SME expertise for technical and engineering efforts on the assigned Hull (e.g T-AGOS, T-AO,…
Added 12 mins ago
SD
Marine Engineer
Sayres Defense
Washington, DC
- $110,000 to $150,000 USD / year
As a Marine Engineer, you will support the PMS 300/325 Ship Design Management team, providing SME expertise for technical and engineering efforts on the assigned Hull (e.g T-AGOS, T-AO,…
Added 12 mins ago
SD
Electrical Engineer
Sayres Defense
Mobile, AL
- $90,000 to $130,000 USD / year
Sayres, a renowned leader in defense support services to the DOD, is currently seeking an experienced Electrical Engineer with a current SECRET clearance, verifiable in DISS in Mobile, AL..…
Added 12 mins ago
SD
Electrical Engineer
Sayres Defense
Washington, DC
- $110,000 to $150,000 USD / year
Sayres, a renowned leader in defense support services to the DOD, is currently seeking an experienced Electrical Engineer with a current SECRET clearance, verifiable in DISS in Washington,…
Added 14 mins ago
Nuclear Engineer - Core Design
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a Core Design Engineer, you will improve the arrangement and performance of fuel assemblies within a nuclear reactor core. Their work ensures the reactor operates safely while meeting…
Added 15 mins ago
Information Security Engineer
Endava
Remote, United States
Initiate PingCentral and look to automate and provide customer self-service

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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