Jobs in the United States

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Staff Infrastructure Engineer, Cost Optimization
Jobgether
Remote, United States
- $182,400 to $250,800 USD / year
…next steps. Our partner is looking for a Staff Infrastructure Engineer, Cost Optimization based in the United…
Added just now
Senior Software Engineer, Atlas Agent Engine
Jobgether
Remote, United States
Experience building enterprise-grade cloud platforms or AI infrastructure.
Added just now
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Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…innovative digital products and services. As a Senior Data Engineer, you will take ownership of critical data infrastructure supporting advertising analytics, campaign performance, and…
Added 2 mins ago
Sr. Application Security Engineer
American Express Global Business Travel
Pierre, SD
We are seeking an experienced Senior Application Security Engineer to join our team in the corporate travel industry. This remote position requires a unique blend of application development…
Added 2 mins ago
Engineer II, Software Assurance, Product Security (Remote)
CrowdStrike
Pierre, SD
Experience working in and securing configurations of large-scale cloud platforms.
Added 2 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Pierre, SD
Utilize programming languages such as Python and Spark, along with open-source relational and NoSQL databases, and cloud-based data warehousing platforms including Databricks and Snowflake
Added 2 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Pierre, SD
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 2 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Pierre, SD
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 2 mins ago
C
Data Quality Engineer (Databricks & dbt)
Cognizant
Pierre, SD
- $70,000 to $117,000 USD / year
We are seeking a Data Quality Engineer to ensure the accuracy, consistency, and reliability of enterprise data platforms. The ideal candidate will design and automate data quality testing…
Added 2 mins ago
Senior Network Engineer
Cognizant
Pierre, SD
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 2 mins ago
GA
Director, Architecture and Data
GE Aerospace
Pierre, SD
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 2 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Pierre, SD
- $130,000 to $160,000 USD / year
Google Cloud Professional Data Engineer, Professional Cloud Architect, or equivalent cloud certifications.
Added 2 mins ago
C
GCP data Engineer
Cognizant
Pierre, SD
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 14 mins ago
Application Engineer, Enterprise Deployment - Finance
MathWorks
Natick, MA
…analytics and models into modern enterprise IT environments, cloud platforms, automated software development processes, and production systems. As an Application Engineer, you will work…
Added 14 mins ago
Principal IAM Engineer / Onsite in Natick, MA
Kelly Services
Natick, MA
A leading mathematical computing software organization is hiring a Principal IAM / Active Directory Engineer to join its Identity and Access Management team. This is a full-time opportunity…
Added 14 mins ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…
Added 14 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Boston, MA
Utilize programming languages such as Python and Spark, along with open-source relational and NoSQL databases, and cloud-based data warehousing platforms including Databricks and Snowflake
Added 14 mins ago
Senior Data & Analytics Solution Sales Executive - Healthcare
ServiceNow, Inc.
Boston, MA
…Qlik, or Oracle Analytics) or credible depth in modern data platforms, cloud data warehousing, data integration, data management and…
Added 14 mins ago
Senior Data & Analytics Solution Sales Executive - State and Local Government
ServiceNow, Inc.
Boston, MA
…Qlik, or Oracle Analytics) or credible depth in modern data platforms, cloud data warehousing, data integration, data management and…
Added 16 mins ago
Network Engineer
Google
Austin, TX
…computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of…
Added 22 mins ago
TT
Senior Software Engineer, Backend
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $400,000 USD / year
- Proficiency in Go, or the ability and willingness to ramp up quickly; experience with Kubernetes and Google Cloud Platform is relevant.
Added 28 mins ago
Data Engineer 4
Capital One
McLean, VA · Richmond, VA · Chicago, IL · Plano, TX
Utilize programming languages such as Python and Spark, along with open-source relational and NoSQL databases, and cloud-based data warehousing platforms including Databricks and Snowflake
Added 45 mins ago
Senior Backend & Cloud Infrastructure Engineer
Sekai
United States
We're looking for a Backend & Cloud Infrastructure Engineer to help build and scale the systems behind Sekai. In this role, you'll work across backend development and cloud infrastructure,…
Added 56 mins ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
As a Senior Cybersecurity Engineer supporting the Zero Trust and Security Engineering team, you will provide senior-level technical expertise for the design, implementation, integration,…
Added 1 hour ago
Principal Software Engineer, Cloud Infrastructure
NVIDIA USA
CA
We are seeking a Principal Software Engineer to drive the architecture and development of our bare-metal and cloud compute infrastructure. Our organization supports hundreds of megawatts of…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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