Jobs in the United States

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Added 1 min ago
Sr Lead Software Engineer - Agentic Pricing & AI/ML
JPMC page
Jersey City, NJ
As a Senior Lead Software Engineer at JPMorganChase within the Commercial & Investment Bank, Payments Technology, you will be a part of a team creating its standard platform for building…
Added 1 min ago
Order Processing Engineer - CAM - CCM
Carlisle
Waukesha, Wisconsin, WI
Added 2 mins ago
Senior AI Product Engineer
Citian
Washington, DC
You're a product-minded software engineer who turns customer problems into reliable AI-enabled capabilities. You've built and shipped production LLM features, and you know the difference…
Added 2 mins ago
AI Engineer - Data Success
Citian
Washington, DC
As an AI Engineer - Data Success at Citian, you'll support efforts to incorporate AI into our data extraction process with our client datasets. You will work alongside our Engineering,…
Added 2 mins ago
Senior Embedded Software Engineer
Lynx Software Technologies, Inc.
Denver, CO
Thompson Software Solutions is seeking a senior-level Embedded Software Engineer who is ready to work with a talented team to provide innovative solutions for tomorrow’s problems. This…
Added 2 mins ago
Senior Embedded Software Engineer
Lynx Software Technologies, Inc.
Atlanta, GA
This position requires a software engineer to use a wide application of technical principles, theories, and concepts in the software field to develop, integrate, and test software products.…
Added 2 mins ago
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Senior Construction Manager
Ramboll
Albany, New York, NY
- $95,000 to $125,000 USD / year
…will lead construction for a steady, multi-year program of Engineer-Procure-Construct (EPC) projects at a major power-generation equipment manufacturer’s industrial campus in New York’s…
Added 3 mins ago
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Software Engineer Skill Level 1
Wyetech
Annapolis Junction, MD
- $64.64 to $77.91 USD / hour
Wyetech is seeking a Software Engineer (SWE) Skill Level 1 to support the Integration Services team as a full stack developer with Python and Angular or React experience.
Added 3 mins ago
Principal Technologist - 90335753 - Remote
Amtrak
United States
Provide senior-level technical leadership across enterprise endpoint, mobile, cloud, identity, application, and infrastructure technologies.
Added 3 mins ago
Cyber Systems Engineering, Senior Advisor
Peraton
Laurel, MD
We are seeking a Systems Engineer to support the analysis, design, integration, and implementation of complex systems. The Systems Engineer will work closely with users, government…
Added 3 mins ago
System Engineer
Anduril Industries
Costa Mesa, CA
Anduril is seeking a Systems Engineer for our factory systems team to build and maintain the mission-critical technology stack that powers our connected factories. You will be responsible…
Added 3 mins ago
Chief Engineer, USMC, Air Defense
Anduril Industries
Huntsville, AL · Irvine, CA · Seattle, WA · Washington, DC
As Chief Engineer, you're the single technical authority across both. You own the architecture and technical performance of everything Anduril delivers or proposes to the Marine Corps: our…
Added 4 mins ago
Manufacturing Engineer 2nd Shift
EcoWater Systems LLC
Ripley, MS
Added 5 mins ago
Transportation Engineer I
Kentucky Personnel Cabinet
Louisville, KY
By joining our Engineering Support Branch - Structures Section as a Transportation Engineer I in Jefferson
Added 5 mins ago
Mobile DevOps Engineer
Infosys
United States
⦁ Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
Added 6 mins ago
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Network Engineer
TEKsystems
Marshall, MI
- $40 to $45 USD / hour
DescriptionNetwork Engineer Key ResponsibilitiesSwitch and Wireless Administration:Administer and maintain Cisco network infrastructure, with a primary focus on Cisco Catalystswitches and…
Added 6 mins ago
T
Telecommunications Engineer
TEKsystems
Lansing, MI
- $80,000 to $125,000 USD / year
The Telecommunications Engineer is responsible for the design, configuration, testing, deployment, and ongoing support of enterprise telephony and contact center solutions. This role will…
Added 6 mins ago
Spacecraft Thermal Engineer
Overview Energy
Ashburn, VA
We’re hiring a Spacecraft Thermal Engineer to co-own thermal control for our first spacecraft and the GEO platform behind it. This role is built for someone a few years into their career…
Added 6 mins ago
Sr Application/Systems Engineer
Nordson Corporation
AZ
The Senior Applications/Systems Engineer is responsible for applications engineering which may include design, defining, implementing system requirements, analyzing and/or testing new or…
Added 7 mins ago
Application Field Service Engineer
Nordson Corporation
Remote, United States
Added 7 mins ago
Logistics Engineer
Scientific Research Corporation
North Charleston, SC
Added 8 mins ago
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Staff Software Engineer
Skyworks
Austin, TX
- $108,700 to $226,800 USD / year
We are seeking a highly capable Staff Software Engineer to lead development of Windows-based software tools used to evaluate, configure, tune, debug, and demonstrate advanced automotive…
Added 8 mins ago
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IAM Okta Engineer
Insight Global
Remote, United States
- From $57 USD / hour
Insight Global is seeking an IAM Engineer for one of our large hospitality clients. The IAM Engineer will be responsible for enhancing and maintaining IAM systems and integrations. This…
Added 9 mins ago
Transportation Engineer I
Kentucky Personnel Cabinet
Louisville, KY
By joining our Engineering Support Branch - Structures Section as a Transportation Engineer I in Jefferson
Added 9 mins ago
Backend Software Engineer (ML Infra)
Rockstar
San Francisco, CA
This is an ideal role for an early-career engineer who wants to work on real distributed systems, GPU workloads, and modern ML infrastructure, and actually see their work transform the AI…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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