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Added 2 mins ago
Program Manager III, Operational Technology Security, Data Centers
Google
Atlanta, GA · Reston, VA · Seattle, WA · Sunnyvale, CA
As a Program Manager for Operational Technology (OT) Cybersecurity, you will support vulnerability management programs across the operational technology that supports critical…
Added 2 mins ago
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Senior Support Engineer, Product Data Quality & Resolution
Oracle
Jefferson City, MO
- $51,900 to $132,400 USD / year
The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers.…
Added 2 mins ago
O
Principal Application Software Engineer, Java & Cloud
Oracle
Jefferson City, MO
- $99,600 to $209,500 USD / year
In this role, you will apply strong Java backend and middle-tier engineering skills to design, build, troubleshoot, and enhance applications that support critical business operations. You…
Added 2 mins ago
REGIONAL VICE PRESIDENT OF SALES – ENTERPRISE AI & AGENTIC SOLUTIONS | US-Remote
Neuron 7
Remote, United States
Field service, technical support, or service operations domain experience
Added 2 mins ago
Director of Sales, Enterprise Sales | US-Remote
Neuron 7
Remote, United States
Executive relationships (CIO, CTO, COO, VPs of Service Ops, Support, Engineering) and multi-threaded buying committees
Added 3 mins ago
O
NA Sales Representative, OCI AI Health & Science (GPUs)
Oracle
Jefferson City, MO
- $76,800 to $122,900 USD / year
+ Partner closely with OCI sales teams, engineering, architecture, product, and support organizations to deliver customer success throughout the full account lifecycle
Added 3 mins ago
TT
Lead Product Engineer
True Talent Solutions Partners
New York, NY
- $225,000 to $275,000 USD / year
Join a lean engineering team building a new internal product for an industrial real estate investment business. You will own the frontend experience and partner closely with users and…
Added 3 mins ago
Cloud Solution Engineer (Genomics & AI)
Oracle
Jefferson City, MO
…presentations and written proposals that secure competitive technical wins and support sales closure and production…
Added 8 mins ago
G
Assistant Project Manager - Lab & Controlled Environment Projects
GPAC
Glen Burnie, MD
- $90,000 to $105,000 USD / year
…matter. This is a great opportunity to grow your career on highly technical work while learning alongside experienced project managers. If you have clean room or lab experience and want to…
Added 10 mins ago
Ontologist, Product Knowledge
Amazon.com Services LLC
Seattle, WA · New York, NY
…experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role,…
Added 15 mins ago
Software Developer – Entry Level (Top Secret Clearance Required)
CGI
Fairfax, VA
Work as part of an Agile team to design, code, test, and deliver applications, learning CGI’s engineering practices and collaborating closely with peers.
Added 17 mins ago
Production Team Lead
Illinois Tool Works Inc.
United States
…and daily production performance. The role works closely with Engineering, Manufacturing Engineering / Quality, Supply Chain, Logistics and Customer Experience to maintain material and…
Added 17 mins ago
G
Civil/Site Land Development PE/PM
GPAC
Tampa, FL
- $100,000 to $140,000 USD / year
Mentor and guide junior engineers and technical staff
Added 19 mins ago
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Maintenance Engineer
GPAC
Golden Valley, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
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Maintenance Engineer
GPAC
Hopkins, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
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Maintenance Engineer
GPAC
Maple Grove, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
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Maintenance Engineer
GPAC
Long Lake, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
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Maintenance Engineer
GPAC
Loretto, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
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Maintenance Engineer
GPAC
Hamel, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
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Maintenance Engineer
GPAC
Plymouth, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
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Maintenance Engineer
GPAC
New Hope, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
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Maintenance Engineer
GPAC
New Hope, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
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Maintenance Engineer
GPAC
Minnetonka, MN
- $34 to $41 USD / hour
Partner with engineering, operations, and technical teams to support customer success
Added 19 mins ago
SC
Director of Water Services
Sevier, County of (TN)
Sevierville, TN
- $47.71 to $53.68 USD / hour
The Director of Water Services provides executive, technical, financial, and operational leadership for Sevier County’s public water utility. The position is accountable for safe and…
Added 20 mins ago
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Senior Maintenance Mechanic / PLC Technician
GPAC
Arverne, NY
- $40 USD / hour
…experienced Senior Maintenance Mechanic / PLC Technician to support operations at its high-volume production facility in Queens County, NY. This isn't another catalog ordering cookie cutter…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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