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Principal Cybersecurity Analyst (Attack Surface Mgt.) On Site MN
UnitedHealth Group
Columbia, MD
- $112,700 to $193,200 USD / year
…Information Security organization, you will provide senior technical leadership to protect our global enterprise against emerging digital threats. In this role, you will lead the…
Added 2 mins ago
Software Engineer
Truist Bank
Raleigh, NC · Charlotte, NC
…management, while collaborating with cross-functional teams to drive technical initiatives and mentor junior…
Added 2 mins ago
Principal Platform Engineer - People Systems
Apple
Sunnyvale, CA
When you engineer for People Systems, your users are Apple’s most vital asset: its People. We are seeking a visionary Application Architect to shape the technical strategy for People…
Added 3 mins ago
Lead Full Stack Engineer – Java, Microservices & APIs
Elavon, Inc.
Atlanta, GA
We are seeking an experienced Lead Software Engineer to provide hands-on technical leadership across the software development lifecycle. This role will lead solution design and development,…
Added 5 mins ago
Customer Success LATAM
GitLab
Remote, United States
As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be…
Added 7 mins ago
Data Centre Field Support Engineer (L2)
NTT America, Inc.
TX
The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field…
Added 7 mins ago
Data Centre Field Support Engineer (L2)
NTT America, Inc.
TX
The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field…
Added 8 mins ago
Lead Software Engineer
ZBETA Consulting
Remote, United States
…Centered approach in order to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta prides…
Added 9 mins ago
Forward Deployed Engineer, Senior - Data & Analytics
Humana
Louisville, KY · Arlington, VA · Atlanta, GA · Boston, MA · Charlotte, NC · Chicago, IL · Dallas, TX · Fort Lauderdale, FL · Nashville, TN · New York, NY · Tampa, FL
Demonstrated ability to communicate technical concepts clearly to non-technical business and clinical stakeholders, and to rapidly translate ambiguous, in-the-field requirements into a…
Added 10 mins ago
Quality Engineer
TriMas Corporation
City of Industry, CA
from four (4) year college or technical school. Five (5) years related quality engineer experience in an aerospace manufacturing
Added 15 mins ago
Staff Forward Deployed Engineer
Suki
Redwood City, CA
We are hiring a Staff Forward Deployed Engineer to lead technical delivery for our most important Platform customers. This is an individual contributor role.
Added 15 mins ago
Software Engineer II, Backend
Affirm
Remote, United States
…design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and…
Added 17 mins ago
W
AI Architect
WTW
Philadelphia, PA
- $120,000 to $150,000 USD / year
…platforms where they are the right fit. This role owns end-to-end solution design across both pro-code (Python/Azure) and low-code (Power Platform/Copilot Studio) delivery: from client…
Added 24 mins ago
Principal AI Engineer
Scotiabank
Dallas, TX
Translate opportunities into solution designs, delivery roadmaps, technical backlogs, and measurable acceptance criteria.
Added 30 mins ago
Lead Systems Engineer - Tolling Delivery
Kapsch TrafficCom USA Inc.
Austin, TX
As Lead Systems Engineer, you'll hold the highest level of technical ownership on our Systems Engineering track, joining a dispersed, cross-disciplinary team of hardware, software, and…
Added 30 mins ago
Software Engineer III | Security
ExtraHop
Seattle, WA
Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.
Added 30 mins ago
Powertrain Project Lead Engineer
PACCAR
Lewisville, TX
PACCAR Global Powertrain is hiring a motivated Powertrain lead engineer with controls experience. This position is based in Lewisville, TX.
Added 31 mins ago
Senior Bioinformatics Software Engineer
Baylor Genetics
Remote, United States
The Senior Bioinformatics (BI) Software Engineer holds a critical technical role, responsible for designing, developing, and maintaining scalable and efficient software solutions for Baylor…
Added 38 mins ago
Lead Forward Deployed Engineer (FDE)
Bounteous
Remote, United States
The Lead Forward Deployed Engineer (FDE) is the senior technical anchor for Bounteous client engagements built on Claude. You embed with client teams, find the workflows where agents change…
Added 40 mins ago
Test Engineer
CACI, INC.-FEDERAL
Remote, United States
CACI is looking for a Test Engineer to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective…
Added 46 mins ago
Manufacturing Process Engineer 2
Premier Staffing Solution
Warren, MI
Create concise technical documentation, leadership updates, training materials, and adoption plans that support sustainment.
Added 49 mins ago
Software Engineer III
Assurity
Lincoln, NE
As a Software Engineer III, you’ll take responsibility for the design and delivery of a specific application, platform, or system, including mid-to-large AI and automation solutions and…
Added 49 mins ago
Senior Software Engineer
Assurity
Lincoln, NE
As a Senior Software Engineer, you’ll own the technical health of multiple systems, lead large projects independently with or without an assigned business analyst, and build the hardest…
Added 53 mins ago
RU
E2open Solution Architect - Manufacturing Visibility
Randstad USA
San Jose, CA
- $120 to $130 USD / hour
Join our enterprise supply chain team as the Lead Solution Architect for E2open Manufacturing Visibility. In this critical onsite role based in San Jose, CA, you will drive the end-to-end…
Added 53 mins ago
Principal Solution Engineer - Oracle EPM and Hyperion HFM
American Water
Camden, NJ
…and Hyperion Financial Management (HFM). This role requires technical expertise in EPM Automate, Data Management, and complex integrations with SAP (S/4HANA and/or ECC) and other non-SAP…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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