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Added 2 mins ago
Hypersonic Wind Tunnel Lead Engineer
Jobgether
Remote, United States
As the Hypersonic Wind Tunnel Lead Engineer, you will provide comprehensive technical oversight of complex test infrastructure projects, ensuring engineering decisions, contractor…
Added 4 mins ago
DC
Project Engineer Manager
Dane County
Madison, WI
- $47.83 to $63.65 USD / hour
…and/or administrative experience in engineering, public works operations and maintenance, construction administration, or a related field is required. This experience must include at least…
Added 4 mins ago
Project Engineer
Worley
BC, CA
…Document Control, Construction, customers and vendors, the Project Engineer helps ensure technical scope is clearly defined and delivered in accordance with project requirements, quality…
Added 4 mins ago
Principal Mechanical Engineer, Mining and Minerals
Worley
BC, CA
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 17 mins ago
O
Software Development Engineer I, Tools
Optimum
Bethpage, NY
- $83,538 to $137,241 USD / year
Optimum Technology Operations & Resilience is looking for a Tools Engineer I to help build and improve internal applications, automations, dashboards, and integrations that support our…
Added 29 mins ago
RF Engineer Sr Principal
GD Information Technology, Inc.
United States
GDIT is seeking a Sr. Principal RF/Spectrum Systems Engineer to support Counter Unmanned Aircraft Systems (CUAS) engineering for the Federal Aviation Administration (FAA). In this…
Added 29 mins ago
Software Engineering Lead and Application Architect - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
We are seeking a Lead Engineer to drive the end-to-end software engineering function for mission and enterprise applications across classified environments. This role is accountable for…
Added 29 mins ago
Senior Cloud Platform and DevSecOps Engineer - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Automate platform provisioning, patching, backup, recovery, certificate/secret rotation, compliance checks, and routine operations.
Added 31 mins ago
CO
Deputy Director Engineering Resources
City of Santa Rosa
Santa Rosa, CA
- $83.43 to $102.44 USD / hour
…supervising, mentoring, coaching, and developing professional and technical staff, building strong relationships with internal and external stakeholders, and fostering regional…
Added 32 mins ago
Systems Engineer - Level 6 Mission Modeling Simulation
Northrop Grumman
Chandler, AZ
Northrop Grumman is seeking a Systems Engineer, Mission Modeling Simulation – Level 6, located in Chandler, AZ . You will act as a senior technical leader and architect for modeling,…
Added 32 mins ago
Software Systems Quality Engineer onsite Tucson, AZ
RTX Corporation
tucson, AZ
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 32 mins ago
System Administrator
BAE Systems
Tucson, AZ
…professionals as a Cyber System Administrator/Field Service Engineer. The qualified candidate will be working with the field engineering team to support and maintain Compass Call delivered…
Added 33 mins ago
Field Service Engineer II (Bulk Elemental Analysis)
ThermoFisher Scientific
Phoenix, AZ
Join Thermo Fisher Scientific as a Field Service Engineer supporting our Bulk Elemental Analysis business. In this role, you’ll install, maintain, troubleshoot, and repair advanced…
Added 33 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Phoenix, AZ
The Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance will provide enterprise leadership, technical expertise, and continuous improvement across hazardous waste…
Added 36 mins ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United…
Added 36 mins ago
J
Sr Cyber Engineer
Jobgether
Remote, United States
- $120,500 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Cyber Engineer based in the United States.
Added 38 mins ago
Mechanical Engineer II or III
Integrated Production Systems, Inc
ARLINGTON, TX
We are seeking a Mechanical Engineer (II or III level) who can independently lead complex mechanical engineering work supporting commercial and U.S. Department of War (DoW) programs. This…
Added 56 mins ago
A
Senior Modeling and Simulation Engineer
Astrion
Bedford / Hanscom AFB, MA
- $145,000 to $150,000 USD / year
Astrion has an exciting opportunity for a Senior Modeling and Simulation Engineer located at the Hanscom AFB in Bedford, MA. This role is in the C3I and Infrastructure Division (AFLCMC/HNI)…
Added 56 mins ago
Sr. Manufacturing Engineer
Astrion
Cape Canaveral, FL
Apply expertise in Structures, materials, manufacturing, industrial engineering, logistics, test, operations, processes, personnel, and organizations.
Added 57 mins ago
Electrical Test Engineer II
Hays
CA
Our client is seeking a Electrical Test Engineer II in Irvine, CA
Added 1 hour ago
Quality Systems Manager
Jobgether
Remote, United States
…closely with cross-functional teams across Quality, Regulatory, Operations, Clinical, and external manufacturing partners to maintain compliance and strengthen quality performance. The…
Added 1 hour ago
PO
IT Technical Account Manager
Pacific Office Automation
Seattle, WA
- $60,000 to $100,000 USD / year
Knowledge of IT managed services, IT Project engineer, sales experience, coupled with management in a technical field
Added 1 hour ago
O
Lead Principal Platform Software Engineer
Oracle
Nashville, TN
- $113,600 to $306,400 USD / year
We are seeking a Lead Principal Software Engineer to set long-term technical direction for the Robotics Automation Platform. You will lead architecture and technical delivery across…
Added 1 hour ago
G
Senior Civil Engineer (Public Sector)
GPAC
Troy, MI
- $100,000 to $150,000 USD / year
This position will be responsible for the day to day operations of the firms municpal/public works department, including but not limited to team supervision, budget tracking, planning &…
Added 1 hour ago
Senior Site Reliability Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Site Reliability Engineer based in the United States.

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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