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Added 1 min ago
Flight Simulation Software Engineer (Associate, Experienced, and Senior)
The Boeing Company
Daytona Beach, FL
The Boeing Company is looking for a Flight Simulation Software Engineer ( Associate , Experienced, and Senior) to join the Flight Simulation I Labs team located in Dayton Beach, FL. This…
Added 1 min ago
Specialist, System Analysis
L3Harris
West Palm Beach, FL
The Defense Systems Analysis Department WPB is seeking an experienced engineer for a full time position to support programs at the West Palm Beach, FL campus. This engineer would report to…
Added 1 min ago
Software Engineer Fellow
NCR VOYIX
Tallahassee, FL
Job Summary The Software Engineering Fellow at NCR VOYIX Corporation will contribute to the design, development, and maintenance of innovative software solutions. This role offers an…
Added 1 min ago
Distinguished Engineer, AI Security Systems (Remote)
CrowdStrike
Tallahassee, FL
We are seeking a Distinguished Engineer who has built AI and security systems that operate in the real world and stop real adversaries.
Added 1 min ago
Senior Lead Engineer
PwC
Boca Raton, FL · Tampa, FL · Jacksonville, FL · Orlando, FL · Miami, FL
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 1 min ago
MCPP Philippines: Engineer Heavy Equipment Mechanic
Trinzic
Jacksonville, FL
Interpret specifications, drawings, work orders, technical instructions, and layouts.
Added 1 min ago
Lead Engineer
PwC
Miami, FL · Orlando, FL · Jacksonville, FL · Tampa, FL · Boca Raton, FL
As a Lead Engineer you will guide the design, build, testing, and modernization of custom applications across cloud-native and on-premise environments, using modern engineering approaches,…
Added 1 min ago
Senior Engineer
PwC
Jacksonville, FL · Tampa, FL · Boca Raton, FL · Orlando, FL · Miami, FL
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 1 min ago
Integrated Product Team Lead
L3Harris
Orlando, FL
This opening is for an Integrated Product Team (IPT) Lead responsible for providing technical leadership to a multi-disciplinary team working on subsystem and/or component development,…
Added 1 min ago
EG
QA Automation Engineer
Eliassen Group
Tallahassee, FL
- $75 to $82 USD / hour
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
Added 2 mins ago
L
Cybersecurity Systems Engineer II
Lyntris
San Diego, CA
- $115,000 to $145,000 USD / year
Lyntris is seeking a motivated, resourceful, and solution-oriented professional who combines technical aptitude with strong organizational and interpersonal skills. The ideal candidate is…
Added 6 mins ago
Senior Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
Serve as the lead test engineer for R&D rocket-launched systems, including development, certification, and integration testing of subsystems.
Added 9 mins ago
J
Support Operations Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 CAD / year
We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the…
Added 9 mins ago
Staff Software Engineer - Orders Platform
Jobgether
Remote, United States
We are seeking an experienced Staff Software Engineer to help shape and scale a mission-critical ordering platform that powers restaurant operations. In this high-ownership role, you will…
Added 13 mins ago
#24251 - Junior QA Engineer
QualityAI
Santa Clara, CA
We are looking for an experienced Graduate Engineer / Junior QA Engineer to join our growing team!
Added 14 mins ago
Assistant Program Manager - Engineering
County of Wake, NC
Raleigh, NC
and Development Services Department provides opportunities for continuous
Added 14 mins ago
G
Electrical Design Engineer
GPAC
Summerville, SC
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 14 mins ago
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Electrical Design Engineer
GPAC
Sumter, SC
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 15 mins ago
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Electrical Design Engineer
GPAC
Goose Creek, SC
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 15 mins ago
G
Electrical Design Engineer
GPAC
Florence, SC
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 15 mins ago
G
Electrical Design Engineer
GPAC
Spartanburg, SC
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 18 mins ago
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Quality Engineer
GPAC
Indiana
- $80,000 to $100,000 USD / year
gpac is partnered with a growing international pet food manufacturer seeking a Quality Engineer – Raw Materials to support raw material quality, supplier performance, and laboratory…
Added 18 mins ago
Controls Electrical Engineer
GPAC
Greenville, SC
We are seeking a motivated and experienced Controls Electrical Engineer to join our team. The ideal candidate will have a strong background in manufacturing, electrical engineering, and…
Added 18 mins ago
Controls Electrical Engineer
GPAC
Spartanburg, SC
We are seeking a motivated and experienced Controls Electrical Engineer to join our team. The ideal candidate will have a strong background in manufacturing, electrical engineering, and…
Added 18 mins ago
Controls Electrical Engineer
GPAC
Boiling Springs, SC
We are seeking a motivated and experienced Controls Electrical Engineer to join our team. The ideal candidate will have a strong background in manufacturing, electrical engineering, and…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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