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Added 2 mins ago
Mechanical Engineer II or III
Integrated Production Systems, Inc
ARLINGTON, TX
We are seeking a Mechanical Engineer (II or III level) who can independently lead complex mechanical engineering work supporting commercial and U.S. Department of War (DoW) programs. This…
Added 9 mins ago
VLSI ASIC Logic Design Engineer
Hewlett Packard Enterprise
Ft. Collins, CO · Frisco, TX · Bloomington, MN · Chippewa Falls, WI
Designs, analyzes, develops, modifies and evaluates VLSI components and hardware systems. Determines architecture and logic design, design verification through software developed for…
Added 9 mins ago
Systems Engineer for Large Public Venues (East Coast)
Hewlett Packard Enterprise
All, NY · All, DE · All, GA · All, PA · Boston, MA · All, NC · All, OH · All, MD · All, FL
The Systems Engineer for Large Public Venues on the East Coast will be mainly responsible for providing technical support and leadership in the creation of deliverable Wi-Fi and wireless…
Added 9 mins ago
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CNC Field Service Engineer
GPAC
Dayton, OH
- $30 to $50 USD / hour
CNC Field Service Engineer – High Travel Opportunity (95%) Domestic and InternationalWhat You’ll Do
Added 14 mins ago
Resident Engineer, Product Dev - Eng'g
Yazaki International Corporation
Canton, MI
Yazaki is looking for a Resident Engineer to join ECI Team in Canton, MI. The customer site is located in Dearborn, MI. The Resident Engineer serves as Yazaki’s primary technical…
Added 15 mins ago
Mechanical Design Engineer (Ohio)
PHNX Materials
Eastlake, OH
…producers a cheaper, lower-carbon alternative to cement. We support coal communities and remediate groundwater. PHNX was founded by Stanford, Tesla, and national lab alumni, backed by Trust…
Added 18 mins ago
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Electrical Design Engineer
GPAC
Elk River, MN
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 18 mins ago
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Electrical Design Engineer
GPAC
Cambridge, MN
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 19 mins ago
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Electrical Design Engineer
GPAC
Faribault, MN
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 19 mins ago
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Electrical Design Engineer
GPAC
St Cloud, MN
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 19 mins ago
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Electrical Design Engineer
GPAC
Pine City, MN
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 19 mins ago
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Electrical Design Engineer
GPAC
Northfield, MN
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 19 mins ago
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Electrical Design Engineer
GPAC
Owatonna, MN
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 19 mins ago
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Senior Modeling and Simulation Engineer
Astrion
Bedford / Hanscom AFB, MA
- $145,000 to $150,000 USD / year
Astrion has an exciting opportunity for a Senior Modeling and Simulation Engineer located at the Hanscom AFB in Bedford, MA. This role is in the C3I and Infrastructure Division (AFLCMC/HNI)…
Added 19 mins ago
Sr. Manufacturing Engineer
Astrion
Cape Canaveral, FL
Astrion has an exciting opportunity for a SENIOR MANUFACTURING ENGINER to support a contract that provides full life-cycle support to the United States Space Force (USSF) Space Systems…
Added 20 mins ago
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Electrical Design Engineer
GPAC
Buffalo, MN
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 21 mins ago
Data Scientist, Journeyman
Sierra Management And Technologies Inc
California, MD
Collect, compile, integrate, and analyze data from disparate authoritative systems, and engineer repeatable processes to transform that data into decision-quality products
Added 21 mins ago
Electrical Test Engineer II
Hays
CA
We are driven by the meaningful work we do to help people see brilliantly. The Electrical Engineer II, Product Lifecycle Management supports the sustainment and continuous improvement of…
Added 21 mins ago
Vice President of Engineering
Hays
NE
The ideal candidate is a former software engineer who progressed into senior engineering leadership and can combine strong technical credibility with executive-level business judgment.
Added 21 mins ago
Electrical Engineer
Mellott Company
Warfordsburg, PA
Manage and support the MC product line, service department, and Systems department with electrical designs and requirements and review/oversight of electrical supplier/contractor scope of…
Added 25 mins ago
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Fire Protection Engineer (PE)
GPAC
Pittsburgh, PA
- $90,000 to $120,000 USD / year
A well-established, growing engineering firm, is seeking a highly motivated Fire Protection Design Engineer with expertise in fire hazards analysis, and fire protection system design. You…
Added 28 mins ago
Quality Systems Manager
Jobgether
Remote, United States
The Quality Systems Manager will oversee and continuously improve the Quality Management System (QMS) supporting a regulated medical device environment. This role ensures that internal…
Added 31 mins ago
PO
IT Technical Account Manager
Pacific Office Automation
Seattle, WA
- $60,000 to $100,000 USD / year
As an Technical Account Manager (TAM) your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Information Technology sale…
Added 32 mins ago
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Lead Principal Platform Software Engineer
Oracle
Nashville, TN
- $113,600 to $306,400 USD / year
…scientific workflows, AI, robotics, and laboratory automation in support of the Ellison Institute of Technology…
Added 32 mins ago
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Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
Software Engineer - OCI User Experience Engineering Platform

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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