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Added 7 mins ago
A
Supply Chain and Engineering Consulting - Logistics & Fulfillment (JTG) Manager
Accenture
Saint Louis, MO
- $94,400 to $293,800 USD / year
…Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve…
Added 7 mins ago
GTM AI Builder
UFORCE
Remote, United States
…simply more agents, dashboards, or prototypes. Deep software-engineering experience and prior knowledge of UFORCE’s GTM model are not…
Added 16 mins ago
AI Business Architect (Hybrid)
Cisco
San Jose, CA
…Operations by translating business needs into clear, actionable AI solution designs. You will lead the ideation, requirements definition, and readiness assessment for AI initiatives -…
Added 31 mins ago
Director of Sales, Enterprise Sales | US-Remote
Neuron 7
Remote, United States
…emerging AI into measurable business value. You’ll work alongside Solution Consultants, Architects, Product, and Customer Success to shape solutions for complex service…
Added 31 mins ago
O
NA Sales Representative, OCI AI Health & Science (GPUs)
Oracle
Jefferson City, MO
- $76,800 to $122,900 USD / year
+ Collaborate deeply with OCI engineering teams on pre-sales strategy, technical solution alignment, post-sales engagement, service delivery, and customer satisfaction initiatives
Added 32 mins ago
Cloud Solution Engineer (Genomics & AI)
Oracle
Jefferson City, MO
+ Partner with sales, product, and engineering teams; advise scientific and executive stakeholders; mentor colleagues; and publish reusable architectures, solution code, and technical…
Added 43 mins ago
Software Developer – Entry Level (Top Secret Clearance Required)
CGI
Fairfax, VA
…in software development, problem‑solving, and collaborative solution…
Added 50 mins ago
Regional Industrial Sales Representative
GPAC
Palatine, IL
Work with in-house engineering, estimating and manufacturing to put together the right solution.
Added 51 mins ago
Regional Industrial Sales Representative
GPAC
Lombard, IL
Work with in-house engineering, estimating and manufacturing to put together the right solution.
Added 51 mins ago
Regional Industrial Sales Representative
GPAC
Oak Lawn, IL
Work with in-house engineering, estimating and manufacturing to put together the right solution.
Added 51 mins ago
Regional Industrial Sales Representative
GPAC
Webster Groves, MO
Work with in-house engineering, estimating and manufacturing to put together the right solution.
Added 51 mins ago
Regional Industrial Sales Representative
GPAC
Saint Peters, MO
Work with in-house engineering, estimating and manufacturing to put together the right solution.
Added 54 mins ago
Application Engineer- Mars Veterinary Health
Mars Veterinary Health, Inc
United States
…their assigned product pillar. Reporting to the Sr. Manager, Engineering for the pillar, this role serves as the connection between business intent and delivered software: partnering with…
Added 1 hour ago
SC
Principal Consultant
Softchoice Corporati
Denver, CO
- $158,720 to $198,400 USD / year
As the Solution Lead, you are the senior-most technical and delivery authority for multi-cloud engagements spanning Amazon Web Services, Microsoft Azure, and Google Cloud Platform. You are…
Added 1 hour ago
SC
Principal Consultant
Softchoice Corporati
Denver, CO
- $158,720 to $198,400 USD / year
As the Solution Lead, you are the senior-most technical and delivery authority for multi-cloud engagements spanning Amazon Web Services, Microsoft Azure, and Google Cloud Platform. You are…
Added 1 hour ago
TS
Research Associate 2 (Temp)
Truvian Sciences
San Diego, CA
- $73,000 to $84,000 USD / year
This role supports cross-functional across various R&D functions including assay development, engineering, manufacturing, clinical development, quality and regulatory. The Research…
Added 1 hour ago
G
Mechanical Engineer - HVAC
GPAC
Fort Worth, TX
- $110,000 to $1,500,000 USD / year
Assists in the development of conceptual designs, engineering estimates, schematic budgets, and scopes of work.
Added 1 hour ago
G
Mechanical Engineer - HVAC
GPAC
Dallas, TX
- $110,000 to $1,500,000 USD / year
Assists in the development of conceptual designs, engineering estimates, schematic budgets, and scopes of work.
Added 1 hour ago
G
Mechanical Engineer - HVAC
GPAC
Grand Prairie, TX
- $110,000 to $1,500,000 USD / year
Assists in the development of conceptual designs, engineering estimates, schematic budgets, and scopes of work.
Added 1 hour ago
J
Senior Product Manager - Estate Planning
Jobgether
Remote, United States
- $136,000 to $160,000 USD / year
As a Senior Product Manager, you will lead the development and evolution of an innovative AI-powered estate planning solution designed to simplify how families protect and transfer their…
Added 1 hour ago
AT
Architect - Infrastructure Systems
Akamai Technologies, Inc.
Jefferson City, MO
- $146,400 to $263,600 USD / year
…control-plane capabilities. You will analyze operational data, evaluate solution tradeoffs, and develop production-grade software to optimize shared compute and delivery…
Added 1 hour ago
CMMS Analyst
Cushman & Wakefield
Creve Coeur, MO
Our C&W Technology Team of Project Managers, Business Analysts & Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver…
Added 1 hour ago
Mainframe Technical Engineer
Highmark Health
Jefferson City, MO
…integrity, and performance. The ideal candidate is adaptable, solution-oriented, and capable of collaborating across multiple teams to support a broad range of technical initiatives. The…
Added 1 hour ago
SAP Analytics Cloud (SAC) Planning & Datasphere Consultant
Accenture
Saint Louis, MO
…Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve…
Added 1 hour ago
M
Americas Leader for Strategic Consulting Team
Microsoft
United States
- $158,400 to $267,000 USD / year
…customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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