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Added 12 mins ago
Hypersonic Wind Tunnel Lead Engineer
Jobgether
Remote, United States
We are seeking an experienced Hypersonic Wind Tunnel Lead Engineer to provide technical leadership and oversight for the development, integration, and operation of advanced aerospace test…
Added 14 mins ago
Project Engineer
Worley
BC, CA
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 27 mins ago
O
Software Development Engineer I, Tools
Optimum
Bethpage, NY
- $83,538 to $137,241 USD / year
Optimum Technology Operations & Resilience is looking for a Tools Engineer I to help build and improve internal applications, automations, dashboards, and integrations that support our…
Added 39 mins ago
Senior Cloud Platform and DevSecOps Engineer - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Develop hardened container images, deployment templates, configuration standards, and environment-specific overlays for applications, data services, and AI inference workloads.
Added 42 mins ago
Systems Engineer - Level 6 Mission Modeling Simulation
Northrop Grumman
Chandler, AZ
Northrop Grumman is seeking a Systems Engineer, Mission Modeling Simulation – Level 6, located in Chandler, AZ . You will act as a senior technical leader and architect for modeling,…
Added 42 mins ago
Software Systems Quality Engineer onsite Tucson, AZ
RTX Corporation
tucson, AZ
We have an immediate need for an onsite Senior Software Systems Quality Engineer (Compliance) to support Land & Air Defense Systems (LADS).
Added 42 mins ago
Sr Principal High Temperature Materials Engineer
RTX Corporation
tucson, AZ
The Materials and Process Engineering Department, which functions within Hardware Engineering, is looking for a Senior Principal High Temperature Materials Engineer to join our Advanced…
Added 44 mins ago
TT
Mid/Senior Full Stack AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $250,000 USD / year
Join a small product engineering team building AI-powered tools for commercial operations in manufacturing. You will help develop production-ready AI agents for quoting, pricing, and sales…
Added 48 mins ago
Mechanical Engineer II or III
Integrated Production Systems, Inc
ARLINGTON, TX
We are seeking a Mechanical Engineer (II or III level) who can independently lead complex mechanical engineering work supporting commercial and U.S. Department of War (DoW) programs. This…
Added 1 hour ago
A
Senior Modeling and Simulation Engineer
Astrion
Bedford / Hanscom AFB, MA
- $145,000 to $150,000 USD / year
Astrion has an exciting opportunity for a Senior Modeling and Simulation Engineer located at the Hanscom AFB in Bedford, MA. This role is in the C3I and Infrastructure Division (AFLCMC/HNI)…
Added 1 hour ago
Sr. Manufacturing Engineer
Astrion
Cape Canaveral, FL
Astrion has an exciting opportunity for a SENIOR MANUFACTURING ENGINER to support a contract that provides full life-cycle support to the United States Space Force (USSF) Space Systems…
Added 1 hour ago
Data Scientist, Journeyman
Sierra Management And Technologies Inc
California, MD
At least three (3) years of experience performing quantitative analysis, data science, or analytic engineering in support of a Department of Homeland Security programs or comparable…
Added 1 hour ago
O
Lead Principal Platform Software Engineer
Oracle
Nashville, TN
- $113,600 to $306,400 USD / year
Based in Nashville, you will collaborate closely with engineering teams in the United Kingdom and India Development Centre (IDC). UK-based colleagues will support physical equipment…
Added 1 hour ago
O
Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
Software Engineer - OCI User Experience Engineering Platform
Added 1 hour ago
O
Manager, Application Software Engineering
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
We are seeking an Engineering Manager to lead up to nine engineers to support internal business tools and product-led growth initiatives. The team develops and supports…
Added 1 hour ago
Senior Brand Marketing Manager
CircleCI
San Francisco, CA
…more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the…
Added 1 hour ago
Senior Security Engineer
PathAI
Boston, MA
We're looking for a Senior Security Engineer who thinks like a software engineer. You will make secure development the easy path at PathAI by embedding security into how our engineers…
Added 1 hour ago
TT
Senior Software Engineer, Autonomous Systems (C2/Backend/Service)
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
Join a customer-facing product engineering team building command-and-control and autonomy software for robotic and autonomous systems. You will develop cloud and edge services that help…
Added 1 hour ago
Senior Site Reliability Engineer
Jobgether
Remote, United States
The Senior Site Reliability Engineer will play a key role in ensuring the reliability, availability, performance, and scalability of enterprise SaaS products. You will help build and…
Added 1 hour ago
J
SENIOR NETWORK SECURITY ENGINEER
Jobgether
Remote, United States
- $120,000 to $140,000 USD / year
As a Senior Network Security Engineer, you will provide technical leadership in network security engineering, ensuring secure connectivity, operational reliability, and continuous…
Added 1 hour ago
Senior Juniper SRX Firewall Engineer
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Juniper SRX Firewall Engineer based in the United…
Added 2 hours ago
Manufacturing & Quality Engineer (Journeyman)
Sabre Systems LLC
Patuxent River, MD
Provide Manufacturing & Quality Specialist support for the Persistent Maritime Unmanned Aircraft System Program Office with oversight and guidance provided by a senior Government Civilian…
Added 2 hours ago
Senior Cloud Cybersecurity Engineer (DoD ATO/RMF)
Unity Technologies Corp LLC
Myersville, MD
…Transformation, Program and Project Management, Enterprise Support and Consulting, and Advanced Analytics, we empower organizations to modernize operations and advance mission priorities.…
Added 2 hours ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
…seeking an Information Technology Manager (M3) to lead the CIDO Engineering Digital Solutions organization in support of Mission Systems Engineering & Sciences (E&S). This leader will…
Added 2 hours ago
DevOps Engineer (Hybrid) - 31013
Huntington Ingalls Industries
Fort Meade, MD
Enlighten, honored as a Top Workplace from USA Today, is a leader in big data solution development and deployment, with expertise in cloud-based services, software and systems engineering,…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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