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Jobs in the United States

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Added 1 min ago
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Civil Engineer - Land Development
GPAC
Dallas, TX
- $70,000 to $100,000 USD / year
Design site grading, stormwater management, and drainage systems
Added 1 min ago
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Civil Engineer - Land Development
GPAC
Chicago, IL
- $70,000 to $100,000 USD / year
Design site grading, stormwater management, and drainage systems
Added 1 min ago
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Civil Engineer - Land Development
GPAC
Los Angeles, CA
- $70,000 to $100,000 USD / year
Design site grading, stormwater management, and drainage systems
Added 3 mins ago
Senior Lead Engineer
PwC
Boca Raton, FL · Tampa, FL · Jacksonville, FL · Orlando, FL · Miami, FL
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 3 mins ago
Lead Engineer
PwC
Miami, FL · Orlando, FL · Jacksonville, FL · Tampa, FL · Boca Raton, FL
As a Lead Engineer you will guide the design, build, testing, and modernization of custom applications across cloud-native and on-premise environments, using modern engineering approaches,…
Added 4 mins ago
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Cybersecurity Systems Engineer II
Lyntris
San Diego, CA
- $115,000 to $145,000 USD / year
Support the integration of cybersecurity requirements and Risk Management Framework (RMF) considerations into system design, development, testing, and sustainment activities.
Added 8 mins ago
Systems Engineer - Level 3 or 4 (AHT)
Northrop Grumman
Redondo Beach, CA · Redondo Beach
Northrop Grumman’s Space Systems Sector is seeking a Systems Engineer – Level 3 or 4 to join our team in Redondo Beach, CA. This role can be filled at either Level 3 Principal Systems…
Added 11 mins ago
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Support Operations Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 CAD / year
Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.
Added 13 mins ago
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Fire Protection Engineer
GPAC
Jacksonville, FL
- $100,000 to $180,000 USD / year
We’re seeking a Lead Engineer to oversee the design, review, and delivery of fire alarm and fire sprinkler systems for commercial, industrial, and institutional projects across Florida.…
Added 13 mins ago
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Fire Protection Engineer
GPAC
Neptune Beach, FL
- $100,000 to $180,000 USD / year
We’re seeking a Lead Engineer to oversee the design, review, and delivery of fire alarm and fire sprinkler systems for commercial, industrial, and institutional projects across Florida.…
Added 13 mins ago
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Fire Protection Engineer
GPAC
Atlantic Beach, FL
- $100,000 to $180,000 USD / year
We’re seeking a Lead Engineer to oversee the design, review, and delivery of fire alarm and fire sprinkler systems for commercial, industrial, and institutional projects across Florida.…
Added 13 mins ago
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Fire Protection Engineer
GPAC
Ponte Vedra, FL
- $100,000 to $180,000 USD / year
We’re seeking a Lead Engineer to oversee the design, review, and delivery of fire alarm and fire sprinkler systems for commercial, industrial, and institutional projects across Florida.…
Added 13 mins ago
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Fire Protection Engineer
GPAC
Orange Park, FL
- $100,000 to $180,000 USD / year
We’re seeking a Lead Engineer to oversee the design, review, and delivery of fire alarm and fire sprinkler systems for commercial, industrial, and institutional projects across Florida.…
Added 17 mins ago
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Senior IT Systems Administrator
AgelessRx
Remote, United States
- $155,000 to $180,000 USD / year
…onboarding and offboarding, technical support, and IT asset management. This person will be responsible not only for resolving issues as they arise, but also for building scalable,…
Added 25 mins ago
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Drainage Engineer
GPAC
Seattle, WA
- $100,000 to $150,000 USD / year
Develop your technical expertise while building the project management and client-facing skills needed for the next stage of your career.
Added 28 mins ago
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Advanced Chemical Engineer- Fired Heaters
Honeywell
Rosemont, IL · Houston, TX
- $104,000 to $149,000 USD / year
…of a multidiscipline team with process, equipment, service, project management, customers, contractors, and vendors to execute projects. You will generate designs, produce specifications,…
Added 28 mins ago
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Advanced Mechanical Engineer - Heat Exchangers
Honeywell
Rosemont, IL · Houston, TX
- $114,000 to $163,000 USD / year
…of a multidiscipline team with process, equipment, service, project management, customers, contractors, and vendors to execute projects. You will generate designs, produce specifications,…
Added 32 mins ago
Transportation Licensed Engineer
GPAC
Stoughton, WI
Provide support and project lead for planning, design, and reporting on various transportation projects
Added 32 mins ago
LB
Senior Program Manager, Facilities Development and Planning
Long Beach Unified School District
Long Beach, CA
- $72.03 to $84.58 USD / hour
Under administrative direction, plan, coordinate, administer and oversee the planning activities, phases of design and day-to-day operations of the Facilities Development and Planning…
Added 33 mins ago
Transportation Licensed Engineer
GPAC
Minneapolis, MN
Provide support and project lead for planning, design, and reporting on various transportation projects
Added 35 mins ago
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Mechanical Engineer
GPAC
Sioux Falls, SD
- $35 to $55 USD / hour
A well-established commercial HVAC and building-automation company is seeking a Mechanical Engineer to design constrol systems and Project Manage the instalation.
Added 36 mins ago
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Remote Design Engineer
GPAC
Houston, TX
- $70,000 to $130,000 USD / year
Job Summary: The Metal Building Design Engineer is responsible for the structural design, analysis, and optimization of pre-engineered metal buildings to ensure compliance with industry…
Added 36 mins ago
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Remote Design Engineer
GPAC
Dallas, TX
- $70,000 to $130,000 USD / year
Job Summary: The Metal Building Design Engineer is responsible for the structural design, analysis, and optimization of pre-engineered metal buildings to ensure compliance with industry…
Added 36 mins ago
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Remote Design Engineer
GPAC
Austin, TX
- $70,000 to $130,000 USD / year
Job Summary: The Metal Building Design Engineer is responsible for the structural design, analysis, and optimization of pre-engineered metal buildings to ensure compliance with industry…
Added 36 mins ago
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Remote Design Engineer
GPAC
El Paso, TX
- $70,000 to $130,000 USD / year
Job Summary: The Metal Building Design Engineer is responsible for the structural design, analysis, and optimization of pre-engineered metal buildings to ensure compliance with industry…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

Apply About employer

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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