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Added 1 min ago
PI
Sr Software Engineer
PayPal, Inc.
San Jose, CA
- $143,500 to $212,850 USD / year
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable…
Added 5 mins ago
UG
Principal Cybersecurity Analyst (Attack Surface Mgt.) On Site MN
UnitedHealth Group
Columbia, MD
- $112,700 to $193,200 USD / year
…Group. Join one of the world's largest health care companies and become part of the first line of defense against security threats. We are focused on strengthening our cyber defenses,…
Added 5 mins ago
Quality Engineer III, Test Environment
Blue Origin Personnel, LLC
United States
Blue National Security is seeking a Quality Engineer to support hardware and software test and verification operations. You will make sure that test and build activities on safety-critical…
Added 5 mins ago
Autonomy Software Systems Engineer Sr – New Glenn
Blue Origin Personnel, LLC
Space Coast, FL · Denver, CO
· Rapidly develop tooling, scripts, and functions to address emergent issues.
Added 7 mins ago
Principal Platform Engineer - People Systems
Apple
Sunnyvale, CA
Sitting at the vibrant intersection of technology, people, and business, we architect the platforms behind every stage of that journey: Recruiting, Onboarding, Core HR, Payroll,…
Added 10 mins ago
Customer Success LATAM
GitLab
Remote, United States
As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be…
Added 16 mins ago
Software Development Engineer, US Prime and Marketing Tech - Fabric Team
Amazon.com Services LLC
Seattle, WA
Hundreds of millions of customers discover products on Amazon through personalized recommendations. Our team builds and operates the recommendation engine serving every marketplace, every…
Added 16 mins ago
RF Test Engineer, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
San Diego, CA
As a RF Engineer, you will be responsible for integration and test activities for various payload related features for the Leo satellite , ground gateway and the customer terminals.
Added 17 mins ago
Senior Data Engineer
CVS Shared Services Resources LLC
Remote, United States
The Senior Data Engineer will possess strong hands-on experience with GCP data and compute services, relational and distributed databases, ETL tooling, and Unix/Linux environments. This…
Added 18 mins ago
Staff Software Architect
CVS Shared Services Resources LLC
Remote, United States
Demonstrated experience architecting clinical AI/ML platforms - including feature stores, model serving infrastructure, MLOps tooling, and LLM integration patterns applied to healthcare data
Added 18 mins ago
Design Engineer II
WARN INDUSTRIES INC
Clackamas, OR
We’re looking for a Design Engineer - Productivity and Sustainability who can turn engineering expertise into real, measurable improvements across our products and manufacturing operations.…
Added 18 mins ago
Platform Center of Excellence Mechanical Engineer
Applied Materials
Santa Clara, CA · Santa Clara
As a Mechanical Engineer, you’ll leverage your strong foundation in physics, mathematics, and materials science to process and resolve mechanical problems, design and implement custom…
Added 22 mins ago
Manufacturing Engineer (Starlink Development)
SpaceX
Bastrop, TX
As a Manufacturing Engineer on the Development Operations team, you will own how Starlink hardware gets built. You will lead the factory projects that put new tooling and automation on the…
Added 23 mins ago
C
Senior Security Engineer, Infrastructure Security
ClickUp
Remote, United States
- $160,000 to $210,000 USD / year
…converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to…
Added 23 mins ago
C
Senior AI Developer
ClickUp
Remote, United States
- $200,000 to $250,000 USD / year
…converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to…
Added 27 mins ago
Plastics Mechanical Engineer
Pexco
Cincinnati, OH
Plastics Engineer to lead the development, optimization, validation, and continuous improvement of precision injection molding processes for demanding medical, aerospace, defense, and…
Added 32 mins ago
Senior Product Operations Engineer, Space
Anduril Industries
Costa Mesa, CA
We are looking for a Senior Product Operations Engineer to join our Space team in Costa Mesa, CA someone who brings deep technical credibility and the leadership presence to match. This is…
Added 32 mins ago
Senior DevOps Engineer, Space
Anduril Industries
Costa Mesa, CA
We are looking for a Senior DevOps Engineer to join our Space team in Costa Mesa, CA someone who brings deep technical credibility and the leadership presence to match. This is not a…
Added 33 mins ago
A
Chemical Engineer
Actalent
Milwaukee, WI
- $100,000 to $135,000 USD / year
Complete new product and process introduction activities, including production scale-up of new polymers and the assimilation of new or revised processes into the manufacturing facility.
Added 42 mins ago
Software Engineer II, Arene Applied Engineering
Woven by Toyota
Ann Arbor, MI
This role is for a hands-on engineer who writes production C++ and owns the hard part of making software actually work with real vehicle hardware, ECUs, sensors, and networks. The strongest…
Added 44 mins ago
Customer Support Engineer - Level 1
K Group Companies
Grand Rapids, MI
The Customer Support Engineer - Level 1 sits on K Group’s Network Operations Center team and owns day-to-day break/fix service delivery for our client base. The role is positioned between…
Added 46 mins ago
Senior Site Reliability Engineer
Taskrabbit
San Francisco, CA
We are looking for a Senior Site Reliability Engineer to join our Site Reliability Engineering team at Taskrabbit and help improve the reliability, scalability, and operational maturity of…
Added 46 mins ago
Sr. Cost Engineer
Default Munchkin
Van Nuys, CA
As a Senior Cost Engineer, you will evaluate product designs, materials, manufacturing processes, and supplier quotations to develop accurate product cost estimates and identify…
Added 46 mins ago
EH
Senior Full Stack Engineer
Ellipsis Health
New York, NY
- $160,000 to $210,000 USD / year
We're seeking a Senior Full Stack Engineer to build the backbone our AI agents rely on. An agent is only as good as the systems it can act on, and in this role you'll design the APIs,…
Added 47 mins ago
SI
Design Engineer, Core Snapchat
Snap Inc.
Los Angeles, CA
- $100,000 to $176,000 USD / year
Build creative tooling and internal systems that change and improve how teams across Snap work

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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