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Jobs in the United States

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Added 16 mins ago
SU
Mobile / UI/UX Engineer
Stanbridge University
Remote, United States
- $115,000 to $150,000 USD / year
Stanbridge University is seeking a highly capable, product-minded Mobile / UI/UX Engineer to design, develop, and enhance our growing ecosystem of student-facing digital platforms.
Added 21 mins ago
G
Senior Civil Engineer (Public Sector)
GPAC
Troy, MI
- $100,000 to $150,000 USD / year
Leadership skills and the ability to meet deadlines and provide high quality service to clients
Added 23 mins ago
Senior Software Engineer, AI/ML
Google
Mountain View, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 24 mins ago
Senior Site Reliability Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Site Reliability Engineer based in the United States.
Added 24 mins ago
Refueling & Remote Handling I&C Engineer
Jobgether
Remote, United States
…Our partner is looking for a Refueling & Remote Handling I&C Engineer based in the United…
Added 24 mins ago
USPACOM Group Lead
The MITRE Corporation
Honolulu, HI
Participate in the department technical quality process and Mission Value Chain.
Added 24 mins ago
EG
QA Automation Engineer
Eliassen Group
Honolulu, HI
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 24 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Honolulu, HI
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 29 mins ago
SE
ERP Software Engineer
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
- $82,000 USD / year
Schweitzer Engineering Laboratories (SEL) seeks a creative and talented software engineer who is passionate about solving problems and improving the lives of people. SEL develops critical…
Added 31 mins ago
Transportation Supervising Engineer (Engineering)
State of Connecticut
Newington, CT
…accepting applications for an exciting Transportation Supervising Engineer (Engineering) opportunity in the Bureau of Engineering and Construction, Division of Facilities and Transit,…
Added 31 mins ago
Transportation Engineer Trainee
State of Connecticut
Newington, CT
…having a positive effect on safety, traffic operation, and quality of life in local…
Added 32 mins ago
TL
Vice President, Data Systems
The Los Angeles Lakers, Inc
El Segundo, CA
- $275,000 to $300,000 USD / year
Bachelor’s degree in computer science, Software Engineer, Data Science, Information Systems, or a related technical discipline required
Added 42 mins ago
Manufacturing & Quality Engineer (Journeyman)
Sabre Systems LLC
Patuxent River, MD
Sabre Systems is currently recruiting a Journeyman Manufacturing & Quality Engineer for the Manufacturing and Quality Engineering (M&QE) Division, in NAVAIR’s Systems Acquisition Group. The…
Added 43 mins ago
Civil Engineer - Land Development
GPAC
Savannah, GA
Maintain quality, accuracy, and attention to detail throughout the design process.
Added 43 mins ago
Civil Engineer - Land Development
GPAC
Harrisburg, PA
Maintain quality, accuracy, and attention to detail throughout the design process.
Added 43 mins ago
Civil Engineer - Land Development
GPAC
York, PA
Maintain quality, accuracy, and attention to detail throughout the design process.
Added 44 mins ago
Civil Structural Engineer
GPAC
Dallas, TX
…are committed to mentorship, innovation, and delivering high-quality structural…
Added 45 mins ago
Civil Structural Engineer
GPAC
Chicago, IL
…are committed to mentorship, innovation, and delivering high-quality structural…
Added 47 mins ago
Quality Engineer / Principal Quality Engineer 2/3
Northrop Grumman
Elkridge, MD
Northrop Grumman Mission Systems (NGMS) is currently seeking a Quality Engineer / Principal Quality Engineer 2/3 to join our team in Elkridge, MD at our Troy Hill facility.
Added 47 mins ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Reduce design cycle time (speed with quality is the #1 goal).
Added 47 mins ago
Embedded Software Engineer II
Wabtec Corporation
Germantown, MD
…Control Equipment. In this role, the Senior Embedded Software Engineer will work with a cross-functional Engineering team to design and develop new functionalities, as well as maintaining…
Added 47 mins ago
Data Engineer
Oshkosh Corporation
Hagerstown, MD · Frederick, MD
…to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our…
Added 47 mins ago
Enterprise Systems Engineer – Enterprise Architecture
Noblis
Bethesda, MD
Noblis is seeking an experienced Enterprise Systems Engineer to work in dynamic mission-oriented environment within Bethesda, Maryland. A successful candidate will be responsible for…
Added 48 mins ago
Space Assembly Integration and Test (AI&T) IPT Lead - Staff Engineer Systems
Northrop Grumman
Baltimore, MD
The Assembly, Integration, and Test IPT (Integrated Product Team) Lead - Staff Engineer will oversee the AI&T process of space-based RADAR payloads which are comprised of an Electronically…
Added 48 mins ago
Engineer / Principal Engineer Manufacturing
Northrop Grumman
Baltimore, MD
Northrop Grumman Mission Systems is seeking a Manufacturing Engineer / Principal Process Engineer for the Advanced Interconnects and Multilayer Solutions (AIMS) manufacturing cell.

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

Apply About employer

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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