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Added 1 min ago
Customer Service Engineer (VA ESOM)
Kentro
Anchorage, AK
Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for…
Added 2 mins ago
FEP TPS Engineer - E3
Applied Materials, Inc
Phoenix, AZ
…operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering…
Added 6 mins ago
QA Engineer, Drug Substance Manufacturing
Fujifilm
Holly Springs, NC
The Engineer, QA Drug Substance Manufacturing is responsible to help drive the Quality oversight for the direction of all Drug Substance Manufacturing (DSM) processes through to operational…
Added 6 mins ago
QA Engineer, Drug Substance Manufacturing
Fujifilm
Holly Springs, NC
The QA Engineer, Drug Substance Manufacturing (DSM) Operations is responsible to help drive the Quality oversight for the direction of all Drug Substance Manufacturing (DSM) processes…
Added 7 mins ago
Manufacturing Engineer
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems (NGAS) has an opening for an Advanced Automation Manufacturing Engineer Level 2 to join our team of qualified, diverse individuals. This position will…
Added 7 mins ago
EMI/C Systems Engineer - Level 3 or 4 (AHT)
CORP-Corporate Office
United States
The EMI/C Systems Engineer will be responsible for the complete compliance process from components to systems level, including EMI/C testing/designing, technical, cost, and schedule…
Added 10 mins ago
Assistant Program Manager - Engineering
County of Wake, NC
Raleigh, NC
management, flood and others; and advance education, process improvement and
Added 10 mins ago
O
Associate Support Engineer
Oracle
Bismarck, ND
- $21.3 to $45.05 USD / hour
Added 10 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Bismarck, ND
- $79,200 to $209,500 USD / year
Added 10 mins ago
Platform Engineer - Remote
SitusAMC
Bismarck, ND
Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent
Added 16 mins ago
SUPERVISORY ELECTRONICS ENGINEER
Naval Air Systems Command
Jacksonville, FL
Added 19 mins ago
V
Security Operations Center Operator - Weekends
VITALANT
United States
- $23 to $25 USD / hour
Assist with system testing, upgrades, hardware installations, and process improvements.
Added 21 mins ago
Senior Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
Lead a team to plan and execute full system-level T&E of hardware and software, focusing on resource planning, ground and flight testing, issue investigation, and process improvement.
Added 22 mins ago
EMI/C Systems Engineer - Level 3 or 4 (AHT)
Northrop Grumman
Gilbert, AZ · Gilbert
The EMI/C Systems Engineer will be responsible for the complete compliance process from components to systems level, including EMI/C testing/designing, technical, cost, and schedule…
Added 24 mins ago
J
Support Operations Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 CAD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .
Added 29 mins ago
Assistant Program Manager - Engineering
County of Wake, NC
Raleigh, NC
management, flood and others; and advance education, process improvement and
Added 47 mins ago
Cloud Efficiency Engineer (AWS/FinOps)
Buildkite
United States
Trace cost signals to their technical causes - down to customer-level job costs & state machine changes, GraphQL cost by function, and per-operation unit economics - rather than stopping at…
Added 49 mins ago
Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
Lead a team to plan and execute full system-level T&E of hardware and software, focusing on resource planning, ground and flight testing, issue investigation, and process improvement.
Added 56 mins ago
O
Lead Principal Software Engineer, Core Infrastructure
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
…solver, a distributed systems generalist and/or skilled Linux engineer with Systems triage experience able to dive deep into any part of the stack and low-level systems to design broad…
Added 56 mins ago
O
Lead Principal Platform Software Engineer
Oracle
Seattle, WA · Santa Clara, CA
- $113,600 to $306,400 USD / year
We are seeking a Lead Principal Platform Software Engineer to lead the architecture and delivery of critical platform systems and initiatives across teams. This is a hands-on technical…
Added 1 hour ago
Aerodynamicist
Ford
Long Beach, CA · Long Beach
Ford's Aerodynamics team is looking for an exceptional, well rounded, Aerodynamics Engineer to grow our capabilities and help us accelerate the world's transition to sustainable energy. You…
Added 1 hour ago
WI
Software Engineer II | Bentonville, Arkansas
Walmart Inc.
United States
- $80,000 to $155,000 USD / year
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory…
Added 1 hour ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 or R&D Engineer 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will…
Added 1 hour ago
R&D Engineer 4 (Welding Engineer)
Los Alamos National Laboratory
Los Alamos, NM
You will participate in manufacturing process development and execution for gas tungsten arc (GTA) welds, and other high energy density welding processes (laser and electron beam welding)…
Added 1 hour ago
Materials Science Post-Bachelor's Engineer
Los Alamos National Laboratory
Los Alamos, NM
The MST-8 Materials Scattering Team is seeking a post-bachelor's engineer to support in situ microstructural characterization using neutron and synchrotron X-ray sources. The successful…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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