Find work in the United States.

6,210,547 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added 7 mins ago
C
Sr. Building Engineer
CBRE
Columbus, OH
- $75,000 to $105,000 USD / year
…following: electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair. Certifications/licenses…
Added 7 mins ago
Process Engineer
ManpowerGroup
Lorain, OH
Our client, an advanced manufacturing organization, is seeking a Process Engineer to join their team. As a Process Engineer, you will be part of the Engineering organization supporting…
Added 8 mins ago
Structured Cabling Systems Telecom Project Lead
Jacobs
Columbus, OH
At Jacobs our telecommunications project leads work on various projects as assigned by a Department Manager or Lead Engineer. This position will play a role in the entire design process…
Added 8 mins ago
Space Electronics Packaging and Mechanical Product Design and Analysis Engineer (Associate)
The Boeing Company
El Segundo, CA
…Electronics Packaging and Mechanical Product Design and Analysis Engineer (Level 2) to join us as part of our Electronics Packaging and Mechanical Product Design Team located in El Segundo,…
Added 8 mins ago
Space Electronics Packaging and Mechanical Product Design and Analysis Engineer (Subject Matter Expert)
The Boeing Company
El Segundo, CA
…Electronics Packaging and Mechanical Product Design and Analysis Engineer (Level 4) to join us as part of our Electronics Packaging and Mechanical Product Design Team located in El Segundo,…
Added 8 mins ago
Space Electronics Packaging and Mechanical Product Design and Analysis Engineer (Associate or Mid-level)
The Boeing Company
El Segundo, CA
…Electronics Packaging and Mechanical Product Design and Analysis Engineer (Level 2 or 3) to join us as part of our Electronics Packaging and Mechanical Product Design Team located in El…
Added 8 mins ago
Senior Remote Services Engineer
Honeywell Technologies
Independence, OH
As a Senior Remote Services Engineer here at Honeywell, you will play a critical role in delivering expert remote technical support and services to our customers. You will leverage your…
Added 9 mins ago
Software Engineer III
PARKER HANNIFIN CORPORATION
Akron, OH
Position Summary Employer: Meggitt Aircraft Braking Systems Corporation Job Title: Engineer 3- Verification Job Location: 1204 Massillon Road, Akron, OH 44306 SCHEDULE: 40 hours per week,…
Added 9 mins ago
Senior Civil / Structural Engineer
Integrity Technical Services, Inc.
Cleveland, OH
Added 9 mins ago
Software Engineer 2 - Mobile Developer (iOS & Android)
U.S. Bank
Cincinnati, OH
Added 10 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Columbus, OH
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 10 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Columbus, OH
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 10 mins ago
Water / Wastewater Project Manager
HDR ENGINEERING INC
Columbus, OH
Added 10 mins ago
EG
Financial Crimes Quality Engineer
Eliassen Group
Cincinnati, OH
- $70 to $80 USD / hour
Our client seeks a Financial Crimes Quality Engineer to ensure the quality, accuracy, reliability, and performance of Financial Crimes applications and data supporting AML, CDD, CTR,…
Added 10 mins ago
EG
Data Engineer
Eliassen Group
Cincinnati, OH
- $55 to $60 USD / hour
Our client seeks a Data Engineer to design, build, and support scalable, production-ready data solutions using Snowflake, dbt, SQL, and related enterprise technologies. The role translates…
Added 10 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Columbus, OH
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 10 mins ago
EG
QA Automation Engineer
Eliassen Group
Columbus, OH
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 17 mins ago
Sentinel - Principal / Sr Principal Systems Engineer - 19242*
CORP-Corporate Office
United States
Northrop Grumman Defense Systems is seeking a Principal Systems Engineer/Sr. Principal Systems Engineer. This opening is in Roy, UT and will support the Sentinel Program. Northrop Grumman…
Added 17 mins ago
EMI/C Systems Engineer - Level 3 or 4 (AHT)
CORP-Corporate Office
United States
The EMI/C Systems Engineer will be responsible for the complete compliance process from components to systems level, including EMI/C testing/designing, technical, cost, and schedule…
Added 25 mins ago
TB
LoD2: Technology Risk Senior Specialist
Truist Bank
Charlotte, NC · Atlanta, GA · Raleigh, NC · Richmond, VA
- $180,000 to $200,000 USD / year
Added 38 mins ago
M
Solution Architect, AI Business Solutions and Agents
Microsoft
United States
- $124,500 to $231,700 USD / year
…Are you the kind of architect who can whiteboard a business process with an executive in the morning and build and deploy a working agent in Azure in the afternoon? Do you want to shape the…
Added 38 mins ago
M
Design Verification Engineer
Microsoft
NC · Raleigh, NC · Raleigh
- $102,100 to $219,200 USD / year
…success for hardware manufacturing, improving the planning process, quality, delivery, scale and sustainability related to Microsoft cloud hardware. We are looking for engineers with a…
Added 44 mins ago
Laboratory Service Engineer 3
Lam Research
Fremont
As a Laboratory Service Engineer at Lam, you're a pivotal force in maintaining and upgrading equipment in our applications lab. It’s not the typical lab; you’ll be hands-on with…
Added 44 mins ago
Laboratory Service Engineer 3
Lam Research
Fremont
Lam Research is seeking a highly motivated Lab service engineer 3 position, to join the Corporate Metrology Lab. This role focuses on advanced 3D Tomography (3DT), and FIB-SEM…
Added 44 mins ago
Laboratory Service Engineer 3
Lam Research
Fremont
Lam Research is seeking a highly motivated Lab service engineer 3 position, to join the Corporate Metrology Lab. This role focuses on advanced 3D Tomography (3DT), and FIB-SEM…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

Report this job