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Added 2 mins ago
Senior Backend Cloud Engineer
Halcyon
Remote, United States
At Halcyon, we’re building a world-class anti-ransomware platform grounded in innovation and resilience. As part of that vision, we’re looking for a Senior Backend Engineer to join our…
Added 3 mins ago
Delivery(Post-Sale) Solutions Engineer
Kastel Staffing
New York City, NY
…clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential…
Added 11 mins ago
TT
Founding Forward Deployed Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $230,000 USD / year
Join an early-stage AI customer success software team as a Founding Forward Deployed Engineer. You will work directly with enterprise customers to put AI agents into production, deliver…
Added 12 mins ago
K
Sr. Al Solution Engineer
Kentro
UNAVAILABLE
- $101,000 to $140,000 USD / year
Kentro is hiring for a Sr. AI Solution Engineer to support secure cloud data and applied AI initiatives for government customers. You will build governed data pipelines, automate cloud and…
Added 24 mins ago
RH
DevOps II / SRE
Robert Half
Philadelphia, PA
- $40 to $45 USD / hour
We are seeking a DevOps II / Site Reliability Engineer to help build and mature a growing Site Reliability Engineering (SRE) function supporting large-scale digital platforms. This role…
Added 24 mins ago
PowerApps Engineer
Robert Half
Fort Lauderdale, FL
We are looking for an experienced PowerApps Engineer to support enterprise Power Platform initiatives for a client in Fort Lauderdale, Florida. This Long-term Contract position focuses on…
Added 27 mins ago
RH
Sr. Data Engineer
Robert Half
Newport Beach, CA
- $55 to $60 USD / hour
We're seeking a hands-on Senior Data Engineer to lead the design, optimization, and evolution of a growing data platform. This role will focus on building scalable data pipelines, improving…
Added 29 mins ago
Senior Member of Technical Staff, Product Engineering
Pallet
NY · San Francisco, CA
We're hiring Product Engineers to bridge the gap between customers and our AI platform, customize solutions for enterprise clients, and collaborate with cross-functional teams to build our…
Added 29 mins ago
Senior Member of Technical Staff, Product Engineering
Pallet
San Francisco, CA · NY
We're hiring Product Engineers to bridge the gap between customers and our AI platform, customize solutions for enterprise clients, and collaborate with cross-functional teams to build our…
Added 29 mins ago
Senior Member of Technical Staff, Platform Engineer (Infra)
Pallet
San Francisco, CA · NY
…manual workflows that slow supply chain teams down. Our flagship platform provides end-to-end visibility, and…
Added 29 mins ago
Senior Member of Technical Staff, Platform Engineer (Infra)
Pallet
NY · San Francisco, CA
…manual workflows that slow supply chain teams down. Our flagship platform provides end-to-end visibility, and…
Added 34 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is hiring a Principal Core Infrastructure Engineer to join the Next Gen Network Observability team. Help build cloud-scale intelligence systems that enable…
Added 58 mins ago
Sr. Civil Design Engineer, DCDE AMER Civil East
Amazon Data Services, Inc.
Austin, TX · Columbus, OH · Herndon, VA
AWS is seeking a Data Center Civil Engineer to join the East Design team.
Added 1 hour ago
Sr. DevOps Engineer
Forta Solutions, LLC
Denver, CO
Forta Solutions is seeking a Senior DevOps Engineer to design, automate, secure, and maintain our AWS infrastructure and software delivery systems. This role will improve platform…
Added 1 hour ago
Infrastructure Engineer, Enterprise AI
Wonder Group, INC
Remote, United States
Wonder’s Enterprise Technology team is hiring an Infrastructure Engineer to establish and scale the hosting, deployment, and integration foundations that support builders of all technical…
Added 1 hour ago
SO
Software Engineer (Systems Programmer/Developer III) - 61161323
State of South Carolina
West Columbia, SC
- $67,728 to $121,890 USD / year
The South Carolina Department of Education is seeking a skilled Software Engineer to design, build, and support the applications and integrations that serve students, educators, and…
Added 1 hour ago
E
Senior Demand Marketing Manager, Velocity
Envoy
San Francisco, CA
- $155,000 to $168,750 USD / year
…communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected…
Added 1 hour ago
Technical Services Engineer
Simr
Remote, United States
This position entails providing comprehensive support to users of the Simr platform who are in production, while ensuring the successful deployment, onboarding, and ongoing technical…
Added 1 hour ago
Senior Firmware Engineer, Embedded Platform
Firestorm
United States
Firestorm Labs is seeking an experienced and driven Firmware Engineer who has a specialized focus in embedded platforms. In this role, you will support the development, integration, and…
Added 1 hour ago
H
SF Standard Job Posting
Harvey
San Francisco, CA
- $180,000 to $250,000 USD / year
…operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to…
Added 1 hour ago
H
NY Standard Job Posting
Harvey
New York, NY
- $180,000 to $250,000 USD / year
…operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to…
Added 1 hour ago
Senior Frontend Engineer
TeamSnap
Remote, United States
…world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates…
Added 1 hour ago
Principal Software Engineer - Simulation Data, Validation & Infrastructure
Irving, TX
…intelligent automation, and rigorous validation. This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering…
Added 1 hour ago
Principal Software Engineer - Robotics & Physical AI Simulation
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.
Added 1 hour ago
Principal Software Engineer - Digital Twin and Simulation Platform
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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