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Added 3 mins ago
Operations Test Engineer
Apple
Cupertino, CA
Lead the optimization of test solutions to enhance quality and operational efficiency in production
Added 5 mins ago
Senior Design Manager (Data Center)
Jacobs
Saint Francisville, LA
…technology cooling water interfaces, leak detection, and thermal…
Added 5 mins ago
CH
Data Analyst
Cayuse Holdings
Baton Rouge, LA
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 5 mins ago
Senior AWS Cloud Engineer
Serco
Baton Rouge, LA
Looking for a Senior Cloud Engineer opportunity in an environment where you can make an impact every day? Discover this great opportunity with the Center for Medicare and Medicaid Services…
Added 5 mins ago
Senior Network Engineer
Cognizant
Baton Rouge, LA
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 5 mins ago
Senior Telecom Engineer
Maximus
Baton Rouge, LA
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 6 mins ago
Principal Electrical Power Engineer, RF Payloads - TeraWave
Blue Origin LLC
Seattle, WA
…kWoperating in the120 VDCrange, with emphasis on efficiency, mass optimization, and thermal…
Added 19 mins ago
IC
NM Wafer Packaging Manufacturing: Advanced Packaging Module Engineer
Intel Corporation
NM
- $76,390 to $146,440 USD / year
Hands-on experience with semiconductor manufacturing equipment, including tool matching, calibration, and performance optimization.
Added 19 mins ago
IC
NM Wafer Packaging Manufacturing Advanced Packaging Engineer
Intel Corporation
NM
- $103,730 to $198,820 USD / year
Knowledge of statistical analysis and experimental design methodologies, including their application to tool matching, tool qualification, and process optimization.
Added 21 mins ago
Senior Power Systems Electrical Engineer
Honeywell Technologies
Baltimore, MD
Honeywell is seeking a dedicated Senior Advanced Electrical Engineer to serve as the subject matter expert for the University of Maryland (UMD) NextGen Energy Program Public-Private…
Added 21 mins ago
REMOTE Senior Amazon Connect Engineer
Insight Global
Baltimore, MD
Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration,…
Added 21 mins ago
Senior Design Manager (Data Center)
Jacobs
Baltimore, MD
…technology cooling water interfaces, leak detection, and thermal…
Added 24 mins ago
Senior Telecom Engineer
Maximus
Santa Fe, NM
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 24 mins ago
Senior Design Manager (Data Center)
Jacobs
Clovis, NM
…technology cooling water interfaces, leak detection, and thermal…
Added 30 mins ago
CH
Data Analyst
Cayuse Holdings
Des Moines, IA
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 34 mins ago
Associate Engineer - PC
AZEK Company
Wilmington, OH
…support manufacturing process design, reliability, operations, optimization, and continuous…
Added 34 mins ago
Associate Engineer - PC
AZEK Company
Wilmington, OH
…support manufacturing process design, reliability, operations, optimization, and continuous…
Added 40 mins ago
QA Engineer, Drug Substance Manufacturing
Fujifilm
Holly Springs, NC
The Engineer, QA Drug Substance Manufacturing is responsible to help drive the Quality oversight for the direction of all Drug Substance Manufacturing (DSM) processes through to operational…
Added 40 mins ago
QA Engineer, Drug Substance Manufacturing
Fujifilm
Holly Springs, NC
The QA Engineer, Drug Substance Manufacturing (DSM) Operations is responsible to help drive the Quality oversight for the direction of all Drug Substance Manufacturing (DSM) processes…
Added 40 mins ago
Information Systems Engineer Manager 2
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for an Information Systems Engineer Manager 2 to join our team of qualified, diverse individuals within our Aircraft Solutions…
Added 44 mins ago
CH
Data Analyst
Cayuse Holdings
Bismarck, ND
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 44 mins ago
Senior Telecom Engineer
Maximus
Bismarck, ND
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 46 mins ago
G
Engineering Manager
GPAC
Chatham, IL
- $100,000 to $135,000 USD / year
This is an excellent opportunity for a Senior Manufacturing Engineer, Lead Engineer, or Engineering Supervisor ready to take the next step into a high-impact Engineering Manager role.
Added 46 mins ago
G
Engineering Manager
GPAC
Lincoln, IL
- $100,000 to $135,000 USD / year
This is an excellent opportunity for a Senior Manufacturing Engineer, Lead Engineer, or Engineering Supervisor ready to take the next step into a high-impact Engineering Manager role.
Added 50 mins ago
EG
Senior Infrastructure Engineer
Eliassen Group
Orlando, FL
- $84 to $86 USD / hour
Our client seeks a Senior Infrastructure Engineer to support and evolve cloud infrastructure powering analytics platforms, optimization engines, and machine learning workloads. The role…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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