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Added just now
Innovation Technician
RNA Rentokil North America
Waterbury, CT
…more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are…
Added just now
Innovation Technician
RNA Rentokil North America
North Brunswick, NJ · Elizabeth, NJ · Edison, NJ
…more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are…
Added 3 mins ago
CB
Program Specialist 3 - Student Records
Columbia Basin College (WA)
Pasco, WA
- $4,980 to $6,708 USD / month
Intermediate to advanced computer experience and proficiency in Microsoft Office and learning management systems;
Added 4 mins ago
Assistant Program Manager - Engineering
County of Wake, NC
Raleigh, NC
learning and professional growth. You will be working with a team of scientists
Added 5 mins ago
Lead Specialist, Performance Marketing
Pearson
Bismarck, ND
Partner with website and marketing stakeholders to support landing page optimization initiatives and improve conversion performance.
Added 5 mins ago
Product Designer, Instagram
Meta
Bismarck, ND
Experience leading end-to-end development efforts, driving progress with Cross Functional Partner (XFN) teams, developing design roadmaps, and making high-impact decisions balancing user…
Added 5 mins ago
Associate Director, Omnichannel Therapeutic Area Lead
Otsuka America Pharmaceutical Inc.
Bismarck, ND
The Omnichannel Business Partner is a part of the Omnichannel and Content Operations team responsible for leading and being a champion of the adoption & integration of omnichannel…
Added 5 mins ago
Team Lead
Perfection Hy-Test Company
Charleston, SC
…a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their…
Added 5 mins ago
Rare Disease Account Specialist - Central California/Nevada
Merck
Bismarck, ND
Ability to partner with other Rare Disease Account Specialists to share best practices, peer-coach new team members, and create an environment of continual learning.
Added 5 mins ago
O
Commercial Technical Program Manager
Oracle
Bismarck, ND
- $126,200 to $264,100 USD / year
Serve as a primary program execution partner for an assigned strategic customer, supporting complex AI infrastructure and OCI engagements.
Added 5 mins ago
Clinical Research Associate
Parexel
Bismarck, ND
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
Added 5 mins ago
UT
Senior/National Account Director, Market Access
United Therapeutics
Bismarck, ND
- $158,000 to $275,000 USD / year
…organization. This role will act as a market access mentor, partner, and resource with internal colleagues and contribute to the strategy and direction of the Market Access team. The Sr.…
Added 5 mins ago
Manager, Partnership Management
Pearson
Bismarck, ND
The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring…
Added 5 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
Bismarck, ND
Partner with clinical teams to meet patients’ dietary needs, preferences, and prescribed diet requirements.
Added 5 mins ago
DIETITIAN
Compass Group, North America
Bismarck, ND
Education Reimbursement – Financial support for advanced learning
Added 5 mins ago
Partner Solution Architect (ISV)
Teradata
Bismarck, ND
The Partner Solution Architect is a strategic partner-facing technical role focused on enabling independent software vendor (ISV) partners to design and deliver high-value solutions on…
Added 5 mins ago
Manager - IT Service Management
Maximus
Bismarck, ND
Drive KCS adoption, knowledge-sharing practices, self-service enablement, operational learning, and AI-readiness activities; secure stakeholder alignment with established policies and…
Added 5 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Bismarck, ND
Proactively identify risks and issues across child safety systems, work hands-on, and partner across organizations, levels, and skill sets to mitigate and solve those
Added 5 mins ago
Clinical Dietitian
Compass Group, North America
Bismarck, ND
Education Reimbursement – Financial support for advanced learning
Added 5 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Bismarck, ND
- $95,000 to $150,000 USD / year
Partner with Global Mobility and Talent Management leaders to understand business needs, define priorities, and support the product roadmap.
Added 5 mins ago
UO
Assistant Professor of Video Journalism , School of Journalism
University of Montana Faculty
MT
- $60,000 to $70,000 USD / year
…of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM…
Added 5 mins ago
Geo Alliances Lead - GSI's
GoTo
Bismarck, ND
…Champion a seamless 'Glocal' alliance motion by translating global partner agreements into North American field-level execution, cultivating multi-level executive relationships across GSI…
Added 5 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Bismarck, ND
Partner with data and reductions teams to develop, pilot, and operationalize methodologies for recognizing emission reductions from supplier clean energy within Meta's GHG inventory and…
Added 5 mins ago
Registered Dietitian
Compass Group, North America
Bismarck, ND
Education Reimbursement – Financial support for advanced learning
Added 9 mins ago
T
Senior Manager of Digital Growth Marketing
ThoughtSpot
Remote, United States
- $165,000 to $210,000 USD / year
…faster decisions, sharper problem-solving, and the kind of peer learning that doesn't happen over a screen. Being in-office is our default way of working, with flexibility available where…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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