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Added just now
Tribal Water Engineer
Wind River Inter Tribal Council
Fort Washakie, WY
The Wind River Water Resources Control Board seeks an individual to fill the position of the Tribal Water Engineer (TWE). The TWE is responsible for administration and enforcement of the…
Added just now
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Information Security Engineer
TTEC
Cheyenne, WY
- $65,000 to $70,000 USD / year
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of…
Added just now
Director - Customer Response Engineering
Trellix
Cheyenne, WY
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added just now
Network Operations Engineer
Meta
Cheyenne, WY
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 9 mins ago
Test Manager - Output/CCM/Document Management Systems
Jobgether
Remote, United States
The position may potentially be combined with a 50% Test Engineer assignment.
Added 25 mins ago
Zero Trust Architecture (ZTA)
Trinzic
Beavercreek Township, OH
We are seeking an experienced Zero Trust Architecture (ZTA) Architect/Engineer that will support the design, development, implementation, and continuous improvement of Zero Trust…
Added 25 mins ago
Lead Substation Engineer - Physical Design (Midwest)
Jacobs
Columbus, OH
…North America and is looking for a Lead Substation Physical Engineer in its Energy & Power Group to tackle the complexities of decarbonization and utility modernization to deliver a cleaner…
Added 25 mins ago
Senior Substation Engineer - Physical Design (Midwest)
Jacobs
Columbus, OH
…North America and is looking for a Senior Substation Physical Engineer in its Energy & Power Group to tackle the complexities of decarbonization and utility modernization to deliver a…
Added 26 mins ago
Mechanical Engineer - Heat and CBRN
Hunter Defense Technologies Inc
Geneva, OH
…industrial customers, is looking for a dynamic, hands-on Mechanical Engineer in Geneva, OH. This engineer will develop heater systems and Chemical, Biological, Radiological Nuclear (CBRN)…
Added 26 mins ago
Substation Engineer - Physical Design (Midwest)
Jacobs
Columbus, OH
…North America and is looking for a Lead Substation Physical Engineer in its Energy & Power Group to tackle the complexities of decarbonization and utility modernization to deliver a cleaner…
Added 27 mins ago
Process Engineer - Machining
Component Repair Technologies
Mentor, OH
The Machining Process Engineer is specifically focused on the machining processes including Turning, Milling, and Grinding, both Manual and CNC. Leads continuous improvement projects to…
Added 27 mins ago
Infrastructure Engineer - Intermediate - Columbus , OH
Innova Solutions Inc
Westerville, OH
Added 27 mins ago
Substation Engineering
FirstEnergy
Akron, OH
The job of Substation Design Engineer requires an individual to be self-directed with an interest and / or ability to create and manage engineering designs, equipment and standards for the…
Added 27 mins ago
Engineer I - Intern/Co-op Conversion (2026/2027)
Duke Energy Ohio, Inc
Cincinnati, OH
Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on…
Added 41 mins ago
Lead Systems Design Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Systems Design Engineer based in the United States.
Added 41 mins ago
Lead AI Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead AI Engineer based in the United States.
Added 41 mins ago
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Full-Stack Platform Engineer
Jobgether
Remote, United States
- $190,000 to $215,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Full-Stack Platform Engineer based in the United States.
Added 41 mins ago
J
Electrical/Controls Engineer II Energy
Jobgether
Remote, United States
- $79,600 to $132,700 USD / year
…next steps. Our partner is looking for an Electrical/Controls Engineer II – Energy based in the United…
Added 57 mins ago
M
Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
As part of Microsoft Security, our team builds and operates Microsoft Information Protection (MIP) capabilities that help organizations discover, classify, label, and protect sensitive data…
Added 1 hour ago
Hypersonic Wind Tunnel Lead Engineer
Jobgether
Remote, United States
Review technical and administrative documentation to ensure compliance with sensitive data protection and information handling requirements.
Added 1 hour ago
Systems Engineer - Level 6 Mission Modeling Simulation
Northrop Grumman
Chandler, AZ
Northrop Grumman is seeking a Systems Engineer, Mission Modeling Simulation – Level 6, located in Chandler, AZ . You will act as a senior technical leader and architect for modeling,…
Added 1 hour ago
Partner Technical Lead - Insight
NetApp
Phoenix, AZ
NetApp is seeking a Partner Technical Lead (PTL, or otherwise known as a Partner/Channel Sales Engineer) aligned to Insight to strengthen partner technical expertise, expand engagement, and…
Added 1 hour ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
Added 1 hour ago
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Sr Cyber Engineer
Jobgether
Remote, United States
- $120,500 USD / year
AI Data Protection: Design and optimize data loss prevention (DLP) controls for prompts, file uploads, model responses, and agent tool calls, protecting protected health information (PHI),…
Added 2 hours ago
Quality Systems Manager
Jobgether
Remote, United States
Relevant professional certification, such as ASQ Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or equivalent.

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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