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Added just now
Applied AI Engineer II
Blue Origin LLC
Seattle, WA
This role supports the development and operations of New Glenn, a single-configuration, heavy-lift orbital launch vehicle capable of routinely carrying people and payloads to low-Earth…
Added just now
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HVAC Designer
GPAC
San Ramon, CA
- $75,000 to $110,000 USD / year
A well-established local Mechanical Contractor is looking to fill a HVAC Designer Engineer position working on large projects.
Added 2 mins ago
Quality Engineer II
STERIS Corporation
Eden Prairie, MN
The Quality Engineer II in our Eden Prairie, MN location is responsible for maintaining and improving the quality system in accordance with the requirements of, as appropriate, the…
Added 3 mins ago
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Civil Engineer - Land Development
GPAC
Dallas, TX
- $70,000 to $100,000 USD / year
We're hiring a Civil Engineer with a land development background to join a growing site/civil team in the Dallas area. You'll work on residential, commercial, and mixed-use site projects…
Added 3 mins ago
G
Civil Engineer - Land Development
GPAC
Chicago, IL
- $70,000 to $100,000 USD / year
We're hiring a Civil Engineer with a land development background to join a growing site/civil team in the Chicago area. You'll work on residential, commercial, and mixed-use site projects…
Added 3 mins ago
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Civil Engineer - Land Development
GPAC
Los Angeles, CA
- $70,000 to $100,000 USD / year
Civil Engineer - Land Development (Los Angeles)
Added 3 mins ago
Senior Backend Software Engineer
Flexcompute Inc.
Madison, WI
We are looking for a Senior Backend Software Engineer to join our team in Madison, Wisconsin, and help us design and implement scalable solutions that meet the growing demands of our…
Added 4 mins ago
MA
Principal Corporate Technology Engineer
Microsoft AI
NY · Mountain View, CA · Redmond, WA
- $142,800 to $304,200 USD / year
We are looking for a Principal Corporate Technology Engineer to engineer the identity, SaaS, access-governance, internal application, integration, and endpoint capabilities that Microsoft…
Added 4 mins ago
Launch Readiness and Rehearsal Support_TS/SCI w/ poly
General Dynamics Information Technology
Cape Canaveral, FL
…nation-wide. Includes administrative and staff work involving development and presentation of briefings, writing information and position papers. Individual must have general knowledge of…
Added 5 mins ago
Flight Simulation Software Engineer (Associate, Experienced, and Senior)
The Boeing Company
Daytona Beach, FL
The Boeing Company is looking for a Flight Simulation Software Engineer ( Associate , Experienced, and Senior) to join the Flight Simulation I Labs team located in Dayton Beach, FL. This…
Added 5 mins ago
Specialist, System Analysis
L3Harris
West Palm Beach, FL
The Defense Systems Analysis Department WPB is seeking an experienced engineer for a full time position to support programs at the West Palm Beach, FL campus. This engineer would report to…
Added 5 mins ago
Intern - Marketing Operations
Acxiom
Tallahassee, FL
…expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real…
Added 5 mins ago
Software Engineer Fellow
NCR VOYIX
Tallahassee, FL
Job Summary The Software Engineering Fellow at NCR VOYIX Corporation will contribute to the design, development, and maintenance of innovative software solutions. This role offers an…
Added 5 mins ago
Distinguished Engineer, AI Security Systems (Remote)
CrowdStrike
Tallahassee, FL
We are seeking a Distinguished Engineer who has built AI and security systems that operate in the real world and stop real adversaries.
Added 5 mins ago
Senior Lead Engineer
PwC
Boca Raton, FL · Tampa, FL · Jacksonville, FL · Orlando, FL · Miami, FL
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 5 mins ago
MCPP Philippines: Engineer Heavy Equipment Mechanic
Trinzic
Jacksonville, FL
Added 5 mins ago
Lead Engineer
PwC
Miami, FL · Orlando, FL · Jacksonville, FL · Tampa, FL · Boca Raton, FL
As a Lead Engineer you will guide the design, build, testing, and modernization of custom applications across cloud-native and on-premise environments, using modern engineering approaches,…
Added 5 mins ago
Senior Engineer
PwC
Jacksonville, FL · Tampa, FL · Boca Raton, FL · Orlando, FL · Miami, FL
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 5 mins ago
Integrated Product Team Lead
L3Harris
Orlando, FL
…multi-disciplinary team working on subsystem and/or component development, verification, and production tasks. The IPT lead coordinates and drives execution of the IPT’s tasks and manages…
Added 5 mins ago
Delivery Lead
EPAM Systems
Orlando, FL
The Delivery Lead is responsible for one value stream, which may consist of 1-3 offshore development pods. The team delivers the AI-native way: spec-driven, gated, with the AI factory.…
Added 5 mins ago
SUPERVISORY ELECTRONICS ENGINEER
Naval Air Systems Command
Jacksonville, FL
Added 5 mins ago
EG
QA Automation Engineer
Eliassen Group
Tallahassee, FL
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.
Added 5 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Tallahassee, FL
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 5 mins ago
EG
Senior Infrastructure Engineer
Eliassen Group
Orlando, FL
- $84 to $86 USD / hour
Our client seeks a Senior Infrastructure Engineer to support and evolve cloud infrastructure powering analytics platforms, optimization engines, and machine learning workloads. The role…
Added 5 mins ago
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Cybersecurity Systems Engineer II
Lyntris
San Diego, CA
- $115,000 to $145,000 USD / year
…activities throughout the system lifecycle, including requirements development, architecture, design, integration, testing, fielding, and…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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