Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Manufacturing Engineer
CORP-Corporate Office
United States
…reduce cost, and improve quality. Manufacturing concept and process solutions for production applications cover advanced technologies including but not limited to composites fabrication,…
Added 3 mins ago
Assistant Program Manager - Engineering
County of Wake, NC
Raleigh, NC
and Development Services Department provides opportunities for continuous
Added 3 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Bismarck, ND
- $79,200 to $209,500 USD / year
–Implements and contributes to the development for components of distributed systems that support horizontal and vertical scaling including leveraging distributed state management tools.
Added 3 mins ago
CH
Data Analyst
Cayuse Holdings
Bismarck, ND
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 4 mins ago
Senior AWS Cloud Engineer
Serco
Bismarck, ND
We are seeking a highly skilled and experienced AWS Cloud Engineer to join our IT Operations organization and contribute to the ongoing development of our cloud-native platform.This role…
Added 4 mins ago
Mainframe Technical Engineer
Highmark Health
Bismarck, ND
This job is an integral member of one of our teams responsible for supporting the design, development, and maintenance of our Mainframe technical solutions, ensuring their efficient and…
Added 4 mins ago
Platform Engineer - Remote
SitusAMC
Bismarck, ND
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 4 mins ago
EG
QA Automation Engineer
Eliassen Group
Bismarck, ND
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.
Added 4 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Bismarck, ND
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 6 mins ago
Quality Engineer II
STERIS Corporation
Eden Prairie, MN
The Quality Engineer II in our Eden Prairie, MN location is responsible for maintaining and improving the quality system in accordance with the requirements of, as appropriate, the…
Added 10 mins ago
Intern - Marketing Operations
Acxiom
Tallahassee, FL
Participate in team meetings and contribute to discussions regarding campaign performance, process improvements, and best practices.
Added 10 mins ago
SUPERVISORY ELECTRONICS ENGINEER
Naval Air Systems Command
Jacksonville, FL
Added 10 mins ago
EG
QA Automation Engineer
Eliassen Group
Tallahassee, FL
- $75 to $82 USD / hour
Participate and contribute to requirements analysis, design, QA test plan development, defect review, QA results analysis, sprint review, and project planning sessions.
Added 10 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Tallahassee, FL
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 10 mins ago
EG
Senior Infrastructure Engineer
Eliassen Group
Orlando, FL
- $84 to $86 USD / hour
Our client seeks a Senior Infrastructure Engineer to support and evolve cloud infrastructure powering analytics platforms, optimization engines, and machine learning workloads. The role…
Added 14 mins ago
Senior Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
Serve as the lead test engineer for R&D rocket-launched systems, including development, certification, and integration testing of subsystems.
Added 18 mins ago
J
Support Operations Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 CAD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .
Added 22 mins ago
Assistant Program Manager - Engineering
County of Wake, NC
Raleigh, NC
and Development Services Department provides opportunities for continuous
Added 42 mins ago
Principal Software Engineer
DriveTime
Tempe, AZ
…and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your…
Added 42 mins ago
Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
Serve as the lead test engineer for R&D rocket-launched systems, including development, certification, and integration testing of subsystems.
Added 45 mins ago
Software Development Engineer II, KMS
Amazon Development Center U.S., Inc.
Seattle, WA
…scale and directly impacts millions of customers? As a Software Development Engineer II at Amazon, you will design, implement, and deliver features across the full software development…
Added 49 mins ago
O
Lead Principal Software Engineer, Core Infrastructure
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
As a Consulting Member of Technical Staff, you will own the software design and development for major components of Oracle's Cloud Infrastructure. You should be both a rock-solid lead…
Added 49 mins ago
O
Lead Principal Platform Software Engineer
Oracle
Seattle, WA · Santa Clara, CA
- $113,600 to $306,400 USD / year
We are seeking a Lead Principal Platform Software Engineer to lead the architecture and delivery of critical platform systems and initiatives across teams. This is a hands-on technical…
Added 55 mins ago
H
Lead System Design Engineer
HighRes
Beverly, MA
- $100,000 to $120,000 USD / year
The Lead System Design Engineer (SDE) will be the technical expert for customer facing projects post purchase order. They will be the gating resource for handing a project with finalized…
Added 55 mins ago
Aerodynamicist
Ford
Long Beach, CA · Long Beach
Ford's Aerodynamics team is looking for an exceptional, well rounded, Aerodynamics Engineer to grow our capabilities and help us accelerate the world's transition to sustainable energy. You…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

Report this job