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Added 1 min ago
T
Manager, Corporate Systems
Tanium
Addison, TX · Bellevue, WA · Durham, NC · Emeryville, CA · Reston, VA
- $131,000 to $201,000 USD / year
Chair one or more steering committees, focusing on key applications like ServiceNow as well as evolving integration platform needs
Added 3 mins ago
Senior Backend Software Engineer
Flexcompute Inc.
Madison, WI
…that meet the growing demands of our advanced EM simulation…
Added 4 mins ago
Director, MTS, Training & Organizational Effectiveness
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
Stay current with platform updates and new software features, quickly incorporating them into training content to keep users informed and proficient.
Added 4 mins ago
Data Scientist - Secret
Parsons Corporation
Macdill AFB, FL
Experience with Palantir Foundry, including data pipelines, Ontology development, Workshop applications, or related platform capabilities.
Added 4 mins ago
TW
Manager, Software Engineering
The Walt Disney Company
Celebration, FL
- $165,900 to $222,400 USD / year
Lead modernization and continuous improvement initiatives that improve software delivery, platform reliability, developer productivity, operational excellence, and business value.
Added 5 mins ago
Librarian Associate Professor or Librarian Professor - Director of the Architecture Research Center and Librarian for Art and Art History
University of Miami
Coral Gables, FL
Collaborate with colleagues in Learning and Research Services, Research Data and Open Scholarship, Creative Studio, and Library IT to provide coordinated support for data- and…
Added 5 mins ago
Director, Enterprise Sales - East
The ODP Group, LLC
Boca Raton, FL
…pricing, and service delivery with company objectives, leveraging data and market insights to improve retention, profitability, and customer lifetime value. The Director is also responsible…
Added 5 mins ago
Lead Specialist, Performance Marketing
Pearson
Tallahassee, FL
Maintain deep expertise in evolving search trends, automation capabilities, AI-driven bidding, and platform best practices.
Added 5 mins ago
O
Principal Program Manager - OCI Product Marketing
Oracle
Tallahassee, FL
- $90,100 to $209,500 USD / year
Define and track new KPIs, including AI Engine Optimization (AEO), and establish a consistent framework for measuring content and platform impact.
Added 5 mins ago
Software Engineer Fellow
NCR VOYIX
Tallahassee, FL
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments…
Added 5 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Tallahassee, FL
…increase trading activity, and keep institutional assets on…
Added 5 mins ago
Sr. AI Agent Developer (Remote)
CrowdStrike
Tallahassee, FL
…redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is…
Added 5 mins ago
Distinguished Engineer, AI Security Systems (Remote)
CrowdStrike
Tallahassee, FL
…redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is…
Added 5 mins ago
Lead Project Manager, Delivery
Humana
Tallahassee, FL
…capability. As NBA expands across new use cases, channels, data sources, and platform capabilities, this role will provide project management support across multiple business and technology…
Added 5 mins ago
Senior Director, AI Security Systems (Remote)
CrowdStrike
Tallahassee, FL
…redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is…
Added 5 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Tallahassee, FL
- $119,600 to $215,400 USD / year
Leading end-to-end program planning and execution for major AI platform initiatives, which includes defining technical roadmaps, milestones, dependencies, and risks
Added 5 mins ago
Manager, IT Strategy and Integration (Oracle Fusion HCM)
Acosta Group
Jacksonville, FL
Serve as the primary in‑house expert for Oracle Fusion HCM, reducing dependency on external consultants and ensuring long‑term platform stewardship
Added 5 mins ago
Manager IT Strategy & Integration (Oracle Cloud Finance)
Acosta Group
Jacksonville, FL
Serve as the primary in‑house expert for Oracle Fusion ERP, reducing dependency on external consultants and ensuring long‑term platform stewardship
Added 5 mins ago
Sr HRIS Analyst, Techno-Functional Fusion Financials
Acosta Group
Jacksonville, FL
…functional and technical leader for our Oracle Fusion Financials platform, you will partner with Finance, IT, and strategic technology partners to deliver solutions that improve operational…
Added 5 mins ago
Sr HRIS Analyst, TechnoFunctional Fusion HCM
Acosta Group
Jacksonville, FL
…as the functional and technical leader for our Oracle Fusion platform, you will partner with HR, IT, and strategic technology partners to deliver innovative solutions that enhance the…
Added 5 mins ago
Senior UI Developer, AI Studio
Amgen
Tampa, FL
…to join a fun, innovative engineering team within the AI & Data Science (AI&D) organization. You will own the experience for pre-defined AI products, from understanding user needs and…
Added 5 mins ago
Delivery Lead
EPAM Systems
Orlando, FL
Estimate each approved project together with the POs, the lead developer and the architects
Added 5 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Tallahassee, FL
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 5 mins ago
EG
Senior Solution Architect – Databricks, Data & AI
Eliassen Group
Tallahassee, FL
- $100 to $105 USD / hour
Our client is seeking a Senior Solution Architect to provide technical leadership for a large-scale Data & AI modernization initiative. This individual will own the overall architecture and…
Added 5 mins ago
EG
Senior Python Developer
Eliassen Group
Tallahassee, FL
- $74 to $78 USD / hour
Our client seeks a Senior Python Developer to build and operate components of aSaaS risk and compliance AI platform. The role requires hands-on development across data ingestion, storage,…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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