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Director, MTS, Training & Organizational Effectiveness
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Project Manager - Relocation/Construction
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Manager, Software Engineering
The Walt Disney Company
Celebration, FL
- $165,900 to $222,400 USD / year
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Relationship Banker II - Port Orange Branch
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Nurse Extern PRN
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Trinity, FL
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Applications Deadline: Applications will be accepted until the position is filled.
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Production Control Clerk
V2X
Crestview, FL
Must be able to communicate complex matters clearly and concisely, both verbally and in writing, including a good working knowledge of word-processing and integrated software applications.
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M
CAREER AND TECHNICAL EDUCATION TEACHER (Heavy Machinery)
MyFlorida
CRESTVIEW, FL
- $51,500.02 USD / year
For online application issues, call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.
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Clinical Chaplain Part Time Nights Heart of Florida
AdventHealth
Davenport, FL
- Part-time
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Clinical Chaplain PRN Nights Heart of Florida
AdventHealth
Davenport, FL
Basic knowledge of computer applications like Microsoft Word, Microsoft Outlook, Microsoft Excel, and Internet Explorer; experience with Cerner or other Electronic Healthcare Record…
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Warehouse Clerk-PM
Saputo
Plant City, FL
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Excellent computer skill with advanced experience with word processing, spreadsheet applications and specialized inventory control software programs (WMS), SAP preferred.
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Laboratory Assistant I
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Ability to learn and apply computer related applications and programs, including using electronic keyboards and other peripheral devices. [Required]
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Supervisor - Patient Access Center, Boynton Beach, Florida
NYU Langone Medical Center
Boynton Beach, FL
Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC applications.
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Specialist, Sales (Pomona, CA)
Pearson
Remote, United States
Proficiency with Office tools, mobile technologies, computer applications, and business systems.
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Practice Manager II
HCA Healthcare
Port Charlotte, FL
…for our Practice Manager II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply…
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Program Manager
HCA Healthcare
Fort Walton Beach, FL
…apply for our Program Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply…
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Flight Simulation Software Engineer (Associate, Experienced, and Senior)
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Daytona Beach, FL
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Assistant Professor, Department of Business Technology - Business School
University of Miami
Coral Gables, FL
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Librarian Associate Professor or Librarian Professor - Director of the Architecture Research Center and Librarian for Art and Art History
University of Miami
Coral Gables, FL
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Echo Technologist Days
HCA Healthcare
Bradenton, FL
Be a part of an organization that invests in you! We are reviewing applications for our Echo Technologist Days opening. Qualified candidates will be contacted for interviews. Submit your…
Added 1 min ago
Echo Technologist PRN
HCA Healthcare
St Petersburg, FL
Be a part of an organization that invests in you! We are reviewing applications for our Echo Technologist PRN opening. Qualified candidates will be contacted for interviews. Submit your…
Added 1 min ago
Patient Safety Coordinator
HCA Healthcare
St Petersburg, FL
Be a part of an organization that invests in you! We are reviewing applications for our Patient Safety Coordinator opening. Qualified candidates will be contacted for interviews. Submit…
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Clinical Pharmacist
HCA Healthcare
Gainesville, FL

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

Apply About employer

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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