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Added 5 mins ago
Civil Engineer 4
CDM Smith
Portland, OR
We are currently seeking an experienced Civil Engineer to support water-related projects for a diverse client base. The ideal candidate will have a strong background in conveyance with…
Added 6 mins ago
Staff Foundry Product Engineer
Samsung Austin Semiconductor, LLC.
Austin, TX
…leader at the critical intersection of fabrication and customer application. In this high-impact role, you will serve as the analytical nexus of our operations, spearheading the evaluation…
Added 7 mins ago
Senior Software Engineer
Docusign
San Francisco, CA · Seattle, WA
As a Senior Software Engineer on the CLM - IAM Integrations team, you are responsible for building and maintaining key features that are integral to our customers and business. You are a…
Added 7 mins ago
Technical Systems Engineer (Hybrid)
Cisco
San Jose, CA
The application window is expected to close on: 11/08/2026
Added 22 mins ago
O
Principal Application Software Engineer, Java & Cloud
Oracle
Jefferson City, MO
- $99,600 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Principal Application Software Engineer to help develop and evolve TDMS, a mission-critical software suite supporting manufacturing…
Added 26 mins ago
Senior Software Engineer
Workato
San Francisco, CA
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Added 35 mins ago
Software Developer – Entry Level (Top Secret Clearance Required)
CGI
Fairfax, VA
Support debugging, troubleshooting, and performance improvements across application and system components.
Added 45 mins ago
Application Engineer- Mars Veterinary Health
Mars Veterinary Health, Inc
United States
The Application Engineer is the technical owner for feature delivery within their assigned product pillar. Reporting to the Sr. Manager, Engineering for the pillar, this role serves as the…
Added 52 mins ago
CO
Development Project Manager II
City of San Diego
San Diego, CA
- $55.75 to $67.32 USD / hour
Development Project Manager II employees with valid State of California registration as a Professional Civil Engineer are eligible for 15% additional pay.
Added 52 mins ago
CO
Senior Contract Specialist
City of San Diego
San Diego, CA
- $56.59 to $68.32 USD / hour
REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):
Added 52 mins ago
CO
Junior Engineer - Electrical
City of San Diego
San Diego, CA
- $42.47 to $51.4 USD / hour
Junior Engineer - Electrical positions perform increasingly responsible professional electrical engineering work; inspect electrical contract work to ensure compliance with plans and…
Added 52 mins ago
CO
Assistant Engineer - Electrical
City of San Diego
San Diego, CA
- $49.14 to $59.19 USD / hour
Assistant Engineer - Electrical positions administer and inspect the construction of electrical upgrade projects, traffic signals, and street lighting to ensure compliance with plans,…
Added 52 mins ago
CO
Contract Specialist
City of San Diego
San Diego, CA
- $49.14 to $59.19 USD / hour
REQUIRED DOCUMENTS (MUST SUBMIT WITH APPLICATION):
Added 53 mins ago
SC
Principal Consultant
Softchoice Corporati
Denver, CO
- $158,720 to $198,400 USD / year
Added 53 mins ago
SC
Principal Consultant
Softchoice Corporati
Denver, CO
- $158,720 to $198,400 USD / year
Added 59 mins ago
Staff Engineer, YouTube Shorts Creation Editor, Android
YouTube
San Bruno, CA
5 years of experience with Android application development.
Added 1 hour ago
O
Advanced Services Engineer- Must Have Oracle Health Patient Accounting-Local to Cleveland, OH
Oracle
Cleveland, OH
- $25.87 to $63.65 USD / hour
…Oracle Health Patient Accounting, including familiarity with application functionality, configuration, and patient accounting…
Added 1 hour ago
Engineer, Software Engineer
Nationwide Life and Annuity Insurance Co
IA
Implement, configure, test, debug, document, and maintain application code, APIs, and interfaces for assigned work. Break down defined tasks, raise questions when requirements or impacts…
Added 1 hour ago
Mainframe Technical Engineer
Highmark Health
Jefferson City, MO
+ 5 years of experience with technology platforms, application development tools, business processes, software development life cycle used by our enterprise
Added 1 hour ago
Electrical Engineer, Supply (multiple levels)
Constellation Energy Generation, LLC.
Clinton, IL
This role can be filled at either Engineer 1, 2A, 2B, 3A, or 3B level. Please see minimum qualifications list below for each level************
Added 1 hour ago
Research Engineer, Cybersecurity RL (Reinforcement Learning)
Anthropic
San Francisco, CA · New York City, NY
…comes with risks if not properly safeguarded. As a Research Engineer, you'll help to safely advance the capabilities of our models in incident response, security analysis, vulnerability…
Added 1 hour ago
Prin. Engineer, Mech Design (Onsite)
RTX
United States
Added 1 hour ago
5th Gen CSE DR/EI Process Focal
RTX
United States
We are seeking a Customer Support Engineer to serve as the Engineering Investigation (EI) / Deficiency Report (DR) Process Focal Lead. This role enables consistent, timely, and compliant…
Added 1 hour ago
CO
IT Technical Manager
City of Minneapolis
Minneapolis, MN
- $131,192 to $178,470 USD / year
An updated resume attached to your application is strongly encouraged but not required.
Added 1 hour ago
DO
Deputy District Director - Maintenance and Traffic
Department of Transportation
CA
- $15,263 to $17,336 USD / month
Email will be the primary form of communication for this position. Please ensure you have a valid email address on your application.

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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