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Added just now
Senior AI Engineer
Cornell University
Ithaca, NY
…applications are built across the university. The Senior AI Engineer collaborates closely with the Principal Solutions Architect for the AI Platform to define patterns and reference…
Added 7 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Jackson, MS
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 7 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Jackson, MS
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 7 mins ago
Network Operations Engineer
Meta
Jackson, MS
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 7 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Jackson, MS
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 19 mins ago
Software Product Engineer
Premier Global Links
San Francisco · San Francisco, CA
Premier Global Links LLC is seeking an experienced Product Engineer for an innovative AI and engineering technology company in San Francisco. This role is ideal for a hands-on full-stack…
Added 20 mins ago
Senior AI Engineer, Marketing
OPSWAT
Remote, United States
We are looking for an innovative engineer for the GTM Product Team to strengthen the technology beneath OPSWAT's marketing operations. Marketing runs on HubSpot today, and it works hard for…
Added 20 mins ago
Senior AI Engineer, Marketing
OPSWAT
Tampa, FL
We are looking for an innovative engineer for the GTM Product Team to strengthen the technology beneath OPSWAT's marketing operations. Marketing runs on HubSpot today, and it works hard for…
Added 22 mins ago
ZT
2027 Summer Internship (US) - Software/AI Engineer (Handheld Mobile Computers)
Zebra Technologies
Holtsville, NY
- $33 to $40.5 USD / hour
On-Device Telemetry Integration: Interface with Android system APIs and platform frameworks to capture real-time CPU, battery, and thermal sensor metrics.
Added 24 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Albany, NY
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 24 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Albany, NY
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 24 mins ago
Network Operations Engineer
Meta
Albany, NY
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 25 mins ago
AI Infrastructure Engineer
BlackRock
New York, NY
As an AI-Enabled Infrastructure and Systems Engineer, you will combine deep infrastructure expertise with modern software engineering practices to design, build, and operate the platforms…
Added 25 mins ago
AE
Sr Agentic AI Engineer - Core Platforms
American Express
New York, NY
- $123,000 to $215,250 USD / year
The Inference Engineer is responsible for independently designing, optimizing, and operating scalable production inference services that enable enterprise AI and machine learning solutions.…
Added 25 mins ago
AE
Senior Data Engineer - Amex Ads, Offers, and Dining Technology
American Express
New York, NY
- $123,000 to $215,250 USD / year
…capabilities, and leads the end-to-end technology integration and platform development of our dining services to create seamless connections between diners, restaurants, and the broader…
Added 25 mins ago
Scrum Master
EPAM Systems
New York, NY
Added 25 mins ago
Senior Data Technology Consultant, Databricks Data & AI Practice
EPAM Systems
New York, NY
…Databricks engagements, including migrations to Databricks, platform builds, and AI/ML use…
Added 25 mins ago
Python AI Engineer
EPAM Systems
New York, NY
We are hiring a Python AI Engineer to operate and evolve the infrastructure behind an enterprise knowledge base platform as it transitions from a Confluence-focused RAG chatbot into a…
Added 26 mins ago
Technical Project Manager, Executive Director, AI Product Management Team
JPMorgan Chase
New York, NY
…launch and scaled rollout. You are highly technical (ideally ex-engineer/researcher/data scientist) with experience building production systems, and you can translate product vision into…
Added 26 mins ago
Partner Engineer, Payments & Financial Technologies
Meta
New York, NY
…success of Meta's users, products, and partners. As a Partner Engineer, you will develop scalable production-grade code across Meta's platforms; you will collaborate with other product…
Added 26 mins ago
Senior Software Engineer
EPAM Systems
New York, NY
We are building a next-generation API Review Agent platform and developer tooling ecosystem. Our platform enables engineers to validate, review, govern, and automate API quality using…
Added 26 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Albany, NY
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 31 mins ago
Senior QA Engineer - Data And AI
Digital Federal Credit Union
Chelmsford, MA
The Senior Quality Engineer - AI & Automation extends traditional quality assurance responsibilities by leading modern quality engineering practices across automated testing, AI-assisted…
Added 31 mins ago
A
Vision Engineer
Actalent
Wixom, MI
- $40 to $48 USD / hour
Job Title: Vision EngineerJob DescriptionThis contract Vision Engineer role supports a critical automation integration project based in Wixom, MI, with subsequent installation work in…
Added 39 mins ago
Principal Engineer, Model Performance
Runware
Remote, United States
Runware is the AI inference platform that builds and runs its own infrastructure, end to end. Our Sonic Inference Engine has served more than 20 billion requests for over 1 million…

Jobgether

Support Operations Engineer

Remote, United States

$100,000 to $130,000 CAD / year

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Job details

Pay: $100,000 to $130,000 CAD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Systems Engineer based in United States .

We are seeking a hands-on Support Systems Engineer to take ownership of the systems and workflows that power a growing customer support organization. In this remote role, you will lead the implementation of new support tools, oversee system configuration, and build scalable processes that improve both team efficiency and customer experience. You will manage implementations from initial planning through rollout, ensuring that integrations, automations, and data migrations work reliably. Beyond launch, you will remain responsible for ongoing administration, optimization, and governance. Working closely with Support leadership and cross-functional partners, you will help teams adopt new workflows and make informed decisions about the tools they rely on. This is an opportunity to combine technical problem-solving, operational ownership, and change leadership in an evolving environment.

Accountabilities

• Lead the implementation of new support systems, tools, and workflows, from initial planning and pilot programs through full rollout, including configuration, data migration, and integrations.

• Design and optimize routing logic, service-level agreements (SLAs), escalation paths, queue management, and reporting structures that can scale with business growth.

• Develop and manage change management plans to support successful adoption, including clear communication, practical training, and structured feedback from frontline teams and Support leaders.

• Own the ongoing administration and optimization of Support systems, including configurations, automations, workflow improvements, and governance, partnering with internal IT on access management.

• Maintain clear and up-to-date documentation covering system architecture, administrative processes, and escalation procedures.

• Assess new tools and integrations as operational needs evolve, using structured evaluations and stakeholder feedback to recommend suitable solutions and ensure vendors deliver on their commitments.

• Collaborate with Workforce Management, Quality Assurance, Support Training, Engineering, and Support Leadership to ensure systems meet operational, reporting, and technical requirements.

• Act as the primary point of contact for Support tooling, advising on configuration decisions and helping prioritize improvements that reduce friction for employees and customers.

Requirements:

• Hands-on experience implementing or administering a customer support ticketing platform such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable solution.

• Proven ownership of a support system migration or implementation, from requirements gathering and scoping through go-live and ongoing optimization.

• Ability to make sound decisions when requirements are ambiguous, manage competing priorities, and maintain project momentum independently.

• Experience evaluating vendors, developing structured assessment criteria, challenging product demonstrations, and holding providers accountable for agreed commitments.

• Strong understanding of customer support operations, including ticket routing, SLAs, priority configuration, queue management, escalation processes, and operational reporting.

• Working knowledge of APIs, integrations, and data migration, with the ability to collaborate effectively with engineers on technical requirements without necessarily writing code.

• Ability to identify workflow inefficiencies, anticipate scalability challenges, and make thoughtful decisions about which improvements to prioritize.

• Experience leading teams through system and process changes through effective communication, training, and ongoing stakeholder feedback.

• Strong collaboration and relationship-building skills, particularly when working with Workforce Management, Quality Assurance, Engineering, frontline Support teams, and senior leadership.

• Confidence communicating technical concepts to non-technical audiences and presenting recommendations and business cases to senior stakeholders.

• A proactive, detail-oriented approach, with a strong sense of ownership and a willingness to take responsibility for both system reliability and continuous improvement.

Benefits:

• Compensation: CAD $100,000–$130,000 annually for candidates based in Canada.

• Equity opportunities, with a 10-year exercise window for stock options.

• Unlimited paid time off, with four weeks recommended annually.

• Twelve weeks of fully paid family leave for eligible employees in the United States; expansion to other countries is planned as circumstances allow.

• Annual learning and professional development budget of $1,200.

• One-time home-office setup allowance of $2,000 for furniture, monitors, peripherals, and ergonomic equipment.

• Company-provided laptop.

• Extended health coverage for employees and dependents, subject to availability through the Employer of Record.

• Statutory benefits and, where available, employer-paid supplemental health coverage for international employees.

• Opportunities to connect with colleagues through an annual company offsite, team offsites, local meetups, and virtual events.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer experience
Leadership
Reporting
Change management
Communication skills
Workflow
Documentation
Quality assurance
Customer service
Zendesk
Salesforce
Requirements gathering
Collaboration
Relationship building
Process improvement

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