Jobs in the United States

25+ jobs

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Added 6 mins ago
Secure System Engineering Intern (Summer 2027)
RTX
United States
The Embedded Product Cybersecurity Engineering team is seeking a Secure System Engineer Intern for Summer 2027. Our shared services team supports product development across the company…
Added 9 mins ago
VH
Supervisory Healthcare Engineer (Deputy)
Veterans Health Administration
Hot Springs, SD
- $116,384 to $151,301 USD / year
Serves as a key managerial advisor reporting directly to the Chief Engineer. This position acts in the full authority and capacity of the Chief in his/her absence, and is relied on for…
Added 10 mins ago
Software Engineering Manager, Drive Gen AI Quality and Context
Google
Boulder, CO
The application window will be open until at least November 17th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Added 12 mins ago
AR
General Engineer
Agricultural Research Service
Manhattan, KS
- $89,508 to $116,362 USD / year
Added 12 mins ago
J
Staff Software Engineer, Tech Foundations
Jobgether
Remote, United States
- $212,000 to $265,000 USD / year
…and next steps. Our partner is looking for a Staff Software Engineer, Tech Foundations based in the United…
Added 12 mins ago
J
Senior Data Engineer, Data Analytics
Jobgether
Remote, United States
- $175,000 to $274,000 USD / year
…applications and next steps. Our partner is looking for a Senior Data Engineer, Data Analytics based in the United…
Added 12 mins ago
J
Microsoft 365 Security Engineer
Jobgether
Remote, United States
- $90,000 to $115,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Microsoft 365 Security Engineer based in the United States
Added 33 mins ago
DF
IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)
Defense Finance and Accounting Service
Columbus, OH · Cleveland, OH · Indianapolis, IN
- $111,138 to $144,481 USD / year
Serves as senior Security Control Assessor leading assessments of information systems. Applies experience as network engineer, web administrator, developer, or DBA using Nessus, Fortify, or…
Added 36 mins ago
NR
ADMINISTRATIVE JUDGE (TECHNICAL) (Part-Time/Intermittent)
Nuclear Regulatory Commission
Remote, United States
- $74 to $100 USD / hour
- Part-time
Added 36 mins ago
NR
ADMINISTRATIVE JUDGE (TECHNICAL)
Nuclear Regulatory Commission
Rockville, MD
- $209,600 USD / year
Added 42 mins ago
NR
SENIOR PROJECT ENGINEER
Nuclear Regulatory Commission
King of Prussia, PA · Atlanta, GA
- $133,007 to $180,178 USD / year
You must include an unofficial or official copy of your college and/or university transcripts with your application. Transcript must include the School Name, Student Name, Degree and Date…
Added 42 mins ago
NR
Director, Division of Spent Fuel Storage and Transportation Programs
Nuclear Regulatory Commission
Rockville, MD
- $184,900 to $209,600 USD / year
…lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the…
Added 46 mins ago
P
Founding Security Engineer
Promise
Washington, DC
- $170,000 to $230,000 USD / year
Promise is looking for a Founding Security Engineer to accelerate our business. This role requires you to work closely with builders of varying technical depth, enabling our business’s…
Added 47 mins ago
CA
General Engineer
Customs and Border Protection
Euless, TX · Indianapolis, IN · Washington, DC · Aliso Viejo, CA
- $106,437 to $138,370 USD / year
Professional Registration or Licensure: Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the District…
Added 1 hour ago
Building Manager
Evonik Corporation_4142
Lafayette, IN
Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in…
Added 1 hour ago
Capacity & Demand Manager
Evonik Corporation_4142
Milton, WI · Cincinnati, OH · Little Rock, AR · Wichita, KS · Spring, TX · Austin, TX · Midland, TX · Shreveport, LA · Pasadena, TX · Osceola, AR · Memphis, TN · Blair, NE · Tonawanda Plant, NY · Philadelphia, PA · Reserve, LA · Princeton, NJ · Lafayette, LA · Richmond, VA · Calvert City-CAD, KY · Etowah, TN · Saratoga Springs, NY · Mobile, AL · Parsippany, NJ · Pocola, OK · Los Angeles, CA · Lacassine, LA · Weston, MI · Waterford, NY · Garyville, LA · Birmingham Riverchase Center, AL · Lafayette, IN · Kennesaw, GA · Sanford, ME · Chester, PA · Westwego, LA · Charleston, SC · Wallingford, CT · Calvert City-KA, KY · Greensboro, NC · Allentown, PA · Cambridge, MA · Mapleton, IL · Houston, TX · Bayport, TX · Birmingham, AL · Piscataway, NJ
Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in…
Added 1 hour ago
Facilities Engineer
Clayton, NC
Work alongside and under the functional direction of the senior facilities engineer, helping manage recurring operational responsibilities with increasing independence as knowledge,…
Added 1 hour ago
PI
Sr Associate Technical Engineer
Pfizer, Inc.
NY
- $82,700 to $137,900 USD / year
…benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation…
Added 1 hour ago
Senior Software Development Engineer in Test, ML
PlayStation Global
Madison, WI
PlayStation is seeking a Sr Software Development Engineer in Test, ML to join our Madison team and lead quality efforts for machine learning-powered products and services. You will partner…
Added 1 hour ago
Appraiser I
County of Alameda
Dublin, CA · Oakland, CA
A. Experience as an accountant-auditor, real property appraiser, building cost estimator, engineer, real estate loan agent, real estate loan underwriter, right-of-way agent, licensed…
Added 1 hour ago
Medical Device Cybersecurity Engineer – BMET & Clinical Engineering
MaxIT Consulting - Max Corporate Group
New York · New York, NY
Understanding of network segmentation concepts and their application to connected medical devices.
Added 1 hour ago
RO
Data & Analytics Engineer
Revelyst Operations LLC
Irvine, CA
- $100,000 to $120,000 USD / year
…role will partner closely with Finance, business analysts, application teams, and external technology partners to ensure data is accessible, reliable, appropriately governed, and structured…
Added 1 hour ago
J
CRM Lead Engineer
Jobgether
Remote, United States
- $80,000 to $131,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Lead Engineer based in the United States.
Added 1 hour ago
Lead DevOps Engineer
London Stock Exchange Group Holdings Inc
St. Loui, MO
This Lead DevOps Engineer position is a key role within the SRC Team which sits within the Application Services Division having responsibilities to facilitate adoption of standard DevOps…
Added 1 hour ago
ND
Managing Director, AI GTM (Banking and Financial Services) - REMOTE
NTT DATA Americas, Inc.
Plano
- $150,000 to $350,000 USD / year
Technical fluency in enterprise AI sufficient to decompose a solution to unit level. Not a data scientist or hands on engineer, but conversant with agent and orchestration patterns, AI…

Jobgether

Support Engineer

Remote, United States

Apply About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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