Jobs in the United States

25+ jobs

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Added 3 mins ago
VH
Supervisory Healthcare Engineer (Deputy)
Veterans Health Administration
Long Beach, CA
- $153,663 to $199,765 USD / year
…electrical engineering, mechanical engineering, structural engineer, environmental engineering, and fire safety and safety…
Added 6 mins ago
NS
ENGINEER/SCIENTIST
Naval Sea Systems Command
Crane, IN
- $125,776 to $192,331 USD / year
You will serve as an Engineer/Scientist in the Systems Safety Branch (JXPS), Weapons System Development Division (JXP), Expeditionary Warfare Weapons and Energy Systems Department (JX) of…
Added 6 mins ago
NS
TECHNICAL PROJECT MANAGER
Naval Sea Systems Command
Naval Surface Warfare Center, MD
- $143,913 to $197,200 USD / year
Added 12 mins ago
VH
Supervisory Healthcare Engineer (Deputy)
Veterans Health Administration
Hot Springs, SD
- $116,384 to $151,301 USD / year
Serves as a key managerial advisor reporting directly to the Chief Engineer. This position acts in the full authority and capacity of the Chief in his/her absence, and is relied on for…
Added 12 mins ago
SS
New Construction Test Engineer
STRATEGIC SYSTEMS PROGRAMS (SSP)
Washington Navy Yard, DC
- $143,913 to $197,200 USD / year
You will serve as a technical/functional authority on submarine platform test engineering and test execution within and outside of the organization | You will define and facilitate…
Added 12 mins ago
AT
General Engineer (Project Manager)
Army Tank-Automotive and Armament Command (TACOM)
Watervliet, NY
- $77,045 to $120,050 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 14 mins ago
AR
General Engineer
Agricultural Research Service
Manhattan, KS
- $89,508 to $116,362 USD / year
…personnel is monitored periodically using biologic and serologic test and physical examinations. Restrictions against contact with birds and livestock outside the laboratory may apply after…
Added 17 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Seattle, WA
- $119,630 to $155,521 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 17 mins ago
UA
Civil Engineer (Structural)
U.S. Army Corps of Engineers
Fort Worth, TX
- $117,247 to $140,188 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 17 mins ago
UA
INTERDISCIPLINARY (CIVIL ENGINEER)
U.S. Army Corps of Engineers
New York, NY
- $74,678 to $137,128 USD / year
…Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the District…
Added 20 mins ago
UP
INTERDISCIPLINARY ENGINEER AND ARCHITECT
U.S. Pacific Fleet
Pearl Harbor Naval Base, Oahu, HI
- $95,994 to $129,129 USD / year
You will serve as an INTERDISCIPLINARY ENGINEER AND ARCHITECT in the PRODUCTION RESOURCES DEPARTMENT of PEARL HARBOR NSY AND IMF.
Added 20 mins ago
SS
LE2 MECHANICAL SUPPORT EQUIPMENT
STRATEGIC SYSTEMS PROGRAMS (SSP)
Washington Navy Yard, DC
- $102,415 to $158,322 USD / year
You will serve as the technical authority, advisor, and component manager for the formulation, design, development, test, and implementation for Mechanical Ground Support Equipment used to…
Added 20 mins ago
NF
MECHANICAL ENGINEER
Naval Facilities Engineering Systems Command
Groton Submarine Base, CT
- $120,094 to $156,124 USD / year
You will serve as a Senior Mechanical Engineer in the Project Management & Engineering Branch, Resident Officer in Charge of Construction (ROICC) New London, of Naval Facilities Engineering…
Added 20 mins ago
IH
Equipment Specialist
Indian Health Service
Belcourt, ND · Eagle Butte, SD
- $40,736 to $80,243 USD / year
Calibrates and tests performance of entire complex medical systems made up of several sub-systems. Designs and establishes test systems to measure and evaluate equipment reliability.
Added 23 mins ago
UA
Supervisory Interdisciplinary Engineer
U.S. Army Corps of Engineers
Omaha, NE
- $106,437 to $145,483 USD / year
…Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the District…
Added 23 mins ago
NO
Supervisory Electronics Engineer
National Oceanic and Atmospheric Administration
Grandview, MO
- $150,359 to $195,469 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 23 mins ago
NO
Supervisory Electronics Engineer
National Oceanic and Atmospheric Administration
Grandview, MO
- $150,359 to $195,469 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 23 mins ago
UA
Civil Engineer
U.S. Army Corps of Engineers
Fort Worth, TX
- $117,247 to $140,188 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 25 mins ago
EP
Chemical Engineer
Environmental Protection Agency
Durham, NC · Cincinnati, OH · Washington, DC
- $93,231 to $158,322 USD / year
Evidence of passing the Engineer-in-Training written test.
Added 25 mins ago
UA
Civil Engineer
U.S. Army Corps of Engineers
New Orleans, LA
- $99,402 to $129,225 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 25 mins ago
UA
Lead Interdisciplinary Engineer
U.S. Army Corps of Engineers
Omaha, NE
- $117,034 to $144,043 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 25 mins ago
OS
Supervisory General Engineer
Occupational Safety and Health Administration
Sandy, UT
- $125,776 to $163,514 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 28 mins ago
UA
Supervisory Mechanical Engineer
U.S. Army Corps of Engineers
Omaha, NE
- $118,204 to $145,483 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 31 mins ago
NS
ENGINEER
Naval Sea Systems Command
Crane, IN
- $125,776 to $192,331 USD / year
You will serve as an ENGINEER in the Sensor Integration and Technology Department (LX), Radar Technologies Division (LXL), Radar Sustainment and Antenna Test Branch (LXLT) of NAVAL SURFACE…
Added 36 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Fort Shafter, HI · Anchorage, AK
- $111,119 to $156,455 USD / year

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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