Jobs in the United States

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Added just now
Data Center Facilities Technician
Google
Lima, OH
The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data…
Added just now
Staff Product Security Engineer, Cloud CISO
Google
Kirkland, WA · New York, NY · Seattle, WA · San Francisco, CA · Sunnyvale, CA
8 years of experience with security engineering, computer and network security and security protocols.
Added just now
Policy Specialist, Legal Investigations Support
Google
Chicago, IL
Excellent written and verbal communication skills, and experience translating legal and technical concepts for cross-functional stakeholders.
Added 2 mins ago
FE
IT Specialist (APPSW)
Federal Emergency Management Agency
Washington, DC
- $121,785 to $158,322 USD / year
documentation, and technical hand off materials for engineering, security, and operational teams.
Added 2 mins ago
PA
ELECTRONICS ENGINEER
Pacific Air Forces
Elmendorf AFB, AK
- $142,216 to $184,886 USD / year
Performs professional electronics engineering work involved in the application of advanced theories, concepts, principles, and processes to the development or maintenance of weapon systems,…
Added 2 mins ago
PA
Information Technology Specialist (Cloud Engineer)
Patent and Trademark Office
Alexandria, VA
- $70,623 to $111,087 USD / year
…Delivery Office, and Cloud and Network Services Division to support the secure, reliable, and innovative infrastructure that enables the agency's mission. You will work alongside…
Added 2 mins ago
NF
MECHANICAL ENGINEER
Naval Facilities Engineering Systems Command
San Diego, CA
- $121,585 to $158,062 USD / year
…demonstrate the following: 1) Performing all aspects of mechanical engineering design for a wide variety of installation shore facility types, to include: all aspects of Heating,…
Added 2 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Bay Pines, FL
- $103,225 to $134,195 USD / year
The position provides engineering support to the assigned healthcare system and is responsible for maintaining construction specifications and drawings, maintaining technical reference…
Added 2 mins ago
PA
Information Technology Specialist (Cloud Engineer)
Patent and Trademark Office
Alexandria, VA
- $70,623 to $111,087 USD / year
…Delivery Office, and Cloud and Network Services Division to support the secure, reliable, and innovative infrastructure that enables the agency's mission. You will work alongside…
Added 2 mins ago
J
Staff Product Manager, Longitudinal Patient Record
Jobgether
Remote, United States
- $188,500 to $245,000 USD / year
…providers have accurate, complete, and timely information to support better patient care. Working at the intersection of product management, healthcare technology, clinical operations, and…
Added 2 mins ago
Staff Forward Deployed Software Engineer
Jobgether
Remote, United States
Lead medium- to large-scale software engineering projects from initial requirements gathering and technical planning through implementation, deployment, and ongoing maintenance.
Added 2 mins ago
J
Staff Engineer / AI Builder
Jobgether
Remote, United States
- $165,604 to $228,491 USD / year
Contribute to engineering standards and technical strategies that support the long-term scalability and evolution of AI systems.
Added 2 mins ago
J
Senior IT Systems Engineer
Jobgether
Remote, United States
- $135,000 to $149,000 USD / year
…identity management, and security environments to solve complex technical challenges. Collaborating with experienced engineers and developers, you will help shape architectural decisions…
Added 2 mins ago
J
Senior II Site Reliability Engineer
Jobgether
Remote, United States
- $146,400 to $263,600 USD / year
Work closely with support, operations, and engineering teams to investigate, troubleshoot, and resolve complex infrastructure issues.
Added 2 mins ago
J
Regional Sales Director – Federal Civilian – DHS and USPS
Jobgether
Remote, United States
- $140,000 to $175,000 USD / year
Leverage customer engagement insights, including previous sales activity, invoices, technical support cases, webinar participation, and product requests, to prepare targeted customer…
Added 2 mins ago
J
Project Manager - Modular - Data Center
Jobgether
Remote, United States
- $106,500 to $160,000 USD / year
Planning and Coordination: Develop project execution plans, establish schedules, and coordinate resources and activities across teams to support efficient delivery.
Added 2 mins ago
National Service Manager - EDAX Products
Jobgether
Remote, United States
Leadership Experience: At least 5 years of leadership experience within field service, technical support, engineering, or customer service organizations.
Added 2 mins ago
MDC/Platform Architect
Jobgether
Remote, United States
…environments. You will work closely with clients and internal technical teams to understand business requirements and translate them into scalable, secure, and high-performing…
Added 2 mins ago
Director, Applied AI Engineering - Life Sciences Markets
Jobgether
Remote, United States
The Director of Applied AI Engineering will lead the technical development and delivery of advanced AI applications that transform complex proprietary datasets into actionable insights for…
Added 2 mins ago
J
Corporate Vice President - Google Cloud Lead Engineer (GCP)
Jobgether
Remote, United States
- $133,000 to $190,000 USD / year
Team Mentorship: Mentor and support engineers across application, infrastructure, and platform teams, helping strengthen technical capabilities and promote consistent engineering practices.
Added 2 mins ago
Assistant Safety Manager
Jobgether
Remote, United States
…corporate-level oversight, conduct regular safety audits, and support field teams in identifying and mitigating potential hazards. Working closely with project leadership, safety…
Added 2 mins ago
J
AI Infrastructure / Product Engineer
Jobgether
Remote, United States
- $180,000 to $260,000 USD / year
…system performance, optimizing infrastructure, and establishing engineering best practices. This is an exciting opportunity to shape the practical application of AI in a high-impact…
Added 4 mins ago
FS
Loan Assistant/Specialist (Agricultural) (Recent Graduate)
Farm Service Agency
Vernon, TX
- $40,736 to $80,243 USD / year
…information to assess the eligibility of applicants. | Providing technical advice, guidance, and credit counseling to loan applicants and borrowers. | Applies knowledge of agency farm loan…
Added 4 mins ago
FS
Program Technician (Recent Graduate)
Farm Service Agency
Seguin, TX
- $41,334 to $66,563 USD / year
…office methods and procedures to provide clerical and limited technical support to any program.…
Added 4 mins ago
MT
IT Specialist (APPSW/INET)
Military Treatment Facilities under DHA
Quantico, VA
- $102,415 to $133,142 USD / year
…with duties to provide direct customer service integration support for the Information Systems Engineering (ISEC) SharePoint Portal design. | Develop the strategy for optimal system…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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