Jobs in the United States

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Added 1 min ago
AI Solutions Engineer
Baker Tilly Advisory Group, LP
Remote, United States
If so, consider joining Baker Tilly as an AI Solutions Engineer, where you’ll build intelligent, autonomous agentic solutions that streamline business processes, integrate with enterprise…
Added 3 mins ago
Medical Device Cybersecurity Engineer – BMET & Clinical Engineering
MaxIT Consulting - Max Corporate Group
New York · New York, NY
…infrastructure. The successful candidate will lead critical technical activities involving medical device security controls, vulnerability management, risk assessment, asset cybersecurity…
Added 11 mins ago
RO
Data & Analytics Engineer
Revelyst Operations LLC
Irvine, CA
- $100,000 to $120,000 USD / year
The data and analytics capabilities supporting Revelyst positioned in our Irvine, California office. This is a hands-on technical role responsible for developing and supporting data…
Added 15 mins ago
Solutions Lead, International Upmarket
Toast
Boston, MA
…to 500 locations. We're hiring a solutions lead to own the technical side of every International deal over 15 locations. Your demos and labs are where our deals are won or…
Added 19 mins ago
Data & Intergrations Engineer
Jobgether
Remote, United States
We are looking for a skilled Data & Integrations Engineer to strengthen enterprise data infrastructure and streamline connections across business systems. In this role, you will take…
Added 19 mins ago
J
CRM Lead Engineer
Jobgether
Remote, United States
- $80,000 to $131,000 USD / year
We are seeking an experienced CRM Lead Engineer to provide hands-on technical leadership for an enterprise Salesforce CRM platform. In this role, you will lead and mentor a team of CRM…
Added 21 mins ago
Lead DevOps Engineer
London Stock Exchange Group Holdings Inc
St. Loui, MO
This Lead DevOps Engineer position is a key role within the SRC Team which sits within the Application Services Division having responsibilities to facilitate adoption of standard DevOps…
Added 24 mins ago
ND
Managing Director, AI GTM (Banking and Financial Services) - REMOTE
NTT DATA Americas, Inc.
Plano
- $150,000 to $350,000 USD / year
Technical fluency in enterprise AI sufficient to decompose a solution to unit level. Not a data scientist or hands on engineer, but conversant with agent and orchestration patterns, AI…
Added 24 mins ago
ST
Associate Director, CMC Procurement
Sarepta Therapeutics, Inc.
Bedford, MA
- $160,800 to $201,000 USD / year
Sarepta is on an urgent mission: engineer precision genetic medicine for rare diseases that devastate lives and cut futures short. We hold a leadership position in Duchenne Muscular…
Added 31 mins ago
SO
Construction Resident Engineer (PE II) - Colorado Springs and Pueblo
State of Colorado
Colorado Springs, CO · Pueblo, CO
- $119,184 to $122,940 USD / year
Both positions provide technical expertise, leadership, and oversight for the design and construction of transportation projects throughout Pueblo, Huerfano, Las Animas, Crowley, Otero,…
Added 33 mins ago
AI Engineer
Terranova
Berkeley, CA
We're looking for an AI Engineer to help us build smarter, more efficient ways of working across our engineering, manufacturing, and field operations.
Added 39 mins ago
Forward Deploy Engineer Guatemala
Breakmark
NY
Whether you’re already working with agentic AI or are an experienced software engineer ready to focus on it, this role offers the opportunity to take systems from initial discovery through…
Added 39 mins ago
Lead Information Systems Security Officer (ISSO) - Post-Quantum Cryptography
Lumen
Dover, DE
Lumen is seeking a Lead Information Security Engineer (ISSO) with deep expertise in Risk Management Framework (RMF) execution and a strong focus on Post-Quantum Cryptography (PQC) strategy,…
Added 39 mins ago
Principal Architect
Lumen
Dover, DE
As the enterprise’s technical authority for FinOps architecture, cloud economics, and financial governance, the Principal Architect leads the design of cost-aware cloud strategies across a…
Added 39 mins ago
Lead Information Security Engineer - Red Team
Lumen
Dover, DE
The Lead Information Security Engineer within Product and Platform Security provides technical leadership and hands-on execution across Red Team functions. This role leverages advanced…
Added 47 mins ago
Engineer III, OverWatch Labs (Remote)
CrowdStrike
Pierre, SD
We are looking for an engineer to work on building and maintaining scalable data infrastructure/platforms and tools for our team. Someone with foundational knowledge in algorithms, software…
Added 48 mins ago
Manufacturing Engineer
Daifuku Intralogistics America
Hobart, IN
A Manufacturing Engineer is responsible for designing, implementing and reviewing the procedures and equipment involved in the manufacturing process.
Added 50 mins ago
Founding Forward Deployed Engineer (USA)
Pear VC
Palo Alto, CA
You are a software engineer who works directly with our customers. You will be deployed inside practices, clinics and hospitals in New York, understand how doctors and staff actually work,…
Added 50 mins ago
Quality Assurance Manager (Mgr Quality 3) - 30981
Huntington Ingalls Industries
Pocasset, MA
Collaborate extensively with Engineering to embed requirements traceability, verification/validation readiness, and risk‑based quality gates into technical reviews (SRR, PDR, CDR, PRR).
Added 50 mins ago
C
HVAC Sales Engineer
Carrier
Canton, MA
- $64,500 to $129,500 USD / year
We are seeking an established HVAC Sales Engineer . You will market and sell Carrier Applied and Industrial HVAC products and solutions to current and potential customers within your region.
Added 51 mins ago
Senior Electrical Engineer
Bristol Myers Squibb
Devens, MA
The Senior Electrical Engineer, Site Infrastructure serves as a technical owner and subject-matter expert for the site's critical electrical infrastructure. This individual will own and…
Added 51 mins ago
Principal Engineer, System Planning (Hybrid Schedule)
Eversource Energy
Westwood, MA
…Eversource Transmission System Planning team as a Principal Engineer. This critical role provides technical leadership, conducts complex system planning studies, elicits ideas for the…
Added 51 mins ago
AS
Senior Project Engineer I/II
Agile Space Industries
Durango
- $112,000 to $175,000 USD / year
Agile Space Industries is seeking an experienced Project Engineer to drive technical execution across multidisciplinary teams developing spaceflight pressure vessels, propellant tanks, and…
Added 51 mins ago
Lead, IPTL Software Engineer (Optical Space Systems) : Sign-on bonus ($30K max)
L3Harris
Wilmington, MA
Job Title: Lead, IPTL Software Engineer (Optical Space Systems) : Sign-on bonus ($30K max)
Added 51 mins ago
Sr Spec, Integration & Test Engineering
L3Harris
Wilmington, MA
The L3Harris AgileEO Metrology, Integration & Test department is seeking a Lead, Integration & Test Engineer to join our team and support one of our newer programs. AgileEO specializes in…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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