Jobs in the United States

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Added 1 min ago
Senior Systems Administrator
NFI Industries
CAMDEN, NJ · EASTVALE, CA
…infrastructure services including planning, engineering, and support. This is a highly cross-functional role ideal for an engineer who thrives outside of narrow silos and enjoys taking…
Added 2 mins ago
Controls Engineer
Actalent
Washington, DC
Controls Engineer | Onsite in Washington, DC | Pay: 60k - 100k/yr | 12-month contract-to-hireJob DescriptionThe Controls Engineer designs, programs, tests, and commissions control systems…
Added 2 mins ago
A
Systems Engineer
Actalent
Springfield, VA
- $114,000 to $183,000 USD / year
Sr. Controls/Automation Engineer | 5-days onsite in Alexandria, VA | Pay: 125k - 183k/yr | Permanent PositionJob DescriptionThe Systems Engineer designs, programs, and supports industrial…
Added 2 mins ago
A
Product Manufacturing Engineer
Actalent
Asheville, NC
- $52.88 to $57.69 USD / hour
Job Title: Product Manufacturing EngineerJob DescriptionAs a Product Manufacturing Engineer, you will play a pivotal role in developing First Article Inspections (FAI) and coordinating…
Added 2 mins ago
A
Controls Engineer
Actalent
Macomb, MI
- $100,000 to $120,000 USD / year
Job Title: Controls EngineerJob DescriptionThe Controls Engineer designs, programs, tests, and commissions advanced control systems for aerospace automation projects. This role supports…
Added 2 mins ago
A
Quality Manager
Actalent
Sterling Heights, MI
- $45 to $55 USD / hour
Hands-on proficiency with PLEX ERP, including the ability to navigate and utilize the system to support manufacturing and quality activities.
Added 2 mins ago
Design And Release Engineer
Actalent
Auburn Hills, MI
Job Title: Non-Rotating Components Design Release EngineerJob DescriptionThe Non-Rotating Components Design Release Engineer owns the end-to-end design, development, validation,…
Added 7 mins ago
UG
Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
The Enterprise Finance Data Engineering team is seeking a Senior Data Engineer to design, build, and manage the data foundations that power enterprise finance analytics, automation, and…
Added 7 mins ago
AI / Machine Learning Model Development Engineer
Mobis North America
Plymouth, MI
We are seeking a motivated AI/Machine Learning Model Development Engineer to join our team and support ongoing research and engineering projects. In this role, you will collaborate closely…
Added 13 mins ago
Senior Energy Engineer
Leidos
Collinsville, IL
…and motivated candidate to join our team as a Senior Energy Engineer. The position is ideal for a person with excellent technical skills and energy engineering experience with experience in…
Added 13 mins ago
ServiceNow Senior Scrum Master
Leidos
Scott Air Force Base, IL
…Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It…
Added 13 mins ago
Continuous Improvement Engineer
ITW
Roselle, IL
Maintain and improve the Quality System: maintaining the Calibration System, issuing quality alerts, reviewing and dispositioning nonconforming material, updating manufacturing inspection…
Added 13 mins ago
Senior Energy Engineer
Leidos
Carbondale, IL
…and motivated candidate to join our team as a Senior Energy Engineer. The position is ideal for a person with excellent technical skills and energy engineering experience with experience in…
Added 13 mins ago
Senior Energy Engineer
Leidos
Effingham, IL
…and motivated candidate to join our team as a Senior Energy Engineer. The position is ideal for a person with excellent technical skills and energy engineering experience with experience in…
Added 13 mins ago
Automation Engineer
CBRE
Edwardsville, IL
…We’re looking for a skilled and forward-thinking Ctrl Systems Engineer / Automation Engineer (AE) to join our growing team as we work to service one of the world’s largest online…
Added 13 mins ago
Integration Engineer 4 - Mainframe DB2 DBA
Capital One
Riverwoods, IL
Work within and across Agile teams (using Jira and Confluence) to design, test, implement, and support technical solutions, while developing comprehensive documentation for system…
Added 14 mins ago
Senior Energy Engineer
Leidos
Belleville, IL
…and motivated candidate to join our team as a Senior Energy Engineer. The position is ideal for a person with excellent technical skills and energy engineering experience with experience in…
Added 14 mins ago
Senior Energy Engineer
Leidos
Champaign, IL
…and motivated candidate to join our team as a Senior Energy Engineer. The position is ideal for a person with excellent technical skills and energy engineering experience with experience in…
Added 14 mins ago
Senior Energy Engineer
Leidos
Peoria, IL
…and motivated candidate to join our team as a Senior Energy Engineer. The position is ideal for a person with excellent technical skills and energy engineering experience with experience in…
Added 14 mins ago
Senior Energy Engineer
Leidos
Springfield, IL
…and motivated candidate to join our team as a Senior Energy Engineer. The position is ideal for a person with excellent technical skills and energy engineering experience with experience in…
Added 14 mins ago
Backend Software Engineer (Python or PHP) - Chicago - ONSITE 2X Week- FreeWheel
Comcast
Chicago, IL
…real-time bidding campaigns. The App team focuses on APIs, support tools, and ad serving systems, supporting FreeWheel Engineering by enabling efficient and scalable programmatic…
Added 14 mins ago
Junior Backend Software Engineer (Python or PHP) - Chicago - ONSITE 2X Week- FreeWheel
Comcast
Chicago, IL
…will design, develop, and integrate backend solutions that support business needs and solve moderately complex technical challenges. You will contribute throughout the Software Development…
Added 18 mins ago
MS
Competitive Intelligence Specialist
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
Establish an internal intelligence framework to routinely interview and debrief customer-facing sales directors, field application engineers, and regional support teams.
Added 18 mins ago
MI
Spacecraft Engineer
Maxar Intelligence I
Westminster, CO
- $74,000 to $98,000 USD / year
…of Vantor's spacecraft constellation. Our team members also support design, development, integration, and testing of Vantor's next generation spacecraft. In this role, you will work as part…
Added 19 mins ago
Director of CHMG Hospital-Based Practices
Concord Hospital Inc.
Concord, NH
…performance goals. Collaborates with other hospital and health system leaders to support optimal patient flow throughout the system, with particular attention on access, throughput, quality…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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