Jobs in the United States

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Added 2 mins ago
Software Engineer II Data
CDW, LLC
Remote, United States
The Software Engineer II, Data builds and supports enterprise data ingestion, transformation, modeling, and integration solutions. This role translates business and source-system…
Added 3 mins ago
Lead Engineer, AI Platform
Marketing Associates, LLC
United States
As Lead Engineer, AI Platform, you will own the architecture and evolution of the enterprise AI platform that powers AI agents across OneMagnify products and client solutions. This role…
Added 3 mins ago
Software Development Engineer
Mesa Labs
Remote, United States
The Software Development Engineer (SDE) responsible for designing, developing, testing, and maintaining software applications and systems that drive the business forward. Works…
Added 4 mins ago
IG
Automation Data Engineer (100% Remote)
Insight Global
Remote, United States
- From $68 USD / hour
Bachelor’s degree in Information Technology, Computer Science, Data Science, Engineering, or a related field
Added 5 mins ago
AI Security Software Engineer
The Elevance Health Companies, Inc.
United States
The AI Security Software Engineer designs, develops, and implements AI-driven security solutions to assess enterprise applications, analyze source code, and identify vulnerabilities. This…
Added 6 mins ago
Deputy Program Manager
Hill Minimal 112022
Seattle, WA
Lead construction management and field delivery across large-scale transit and infrastructure programs.
Added 8 mins ago
KE
Senior Quality Assurance Engineer
KYOCERA External
Vancouver, WA
- $87,000 to $112,000 USD / year
We’re hiring a Sr. Quality Engineer at our Vancouver, WA location!
Added 8 mins ago
Engineer III
ONEOK Services Company LLC
Mont Belvieu, TX
We are looking for a Process Engineer who is passionate about optimizing unit performance and driving meaningful operational improvements. This individual will take the time to understand…
Added 9 mins ago
A
Senior Advanced Systems Engineer
Aerospace
Minneapolis, MN
- $120,000 to $150,000 USD / year
As a Senior Advanced Systems Engineer here at Honeywell Aerospace, you will play a critical role in the design, development, and support of Inertial Measurement Unit (IMU) systems for our…
Added 9 mins ago
Software Engineer I
Aerospace
Clearwater, FL
As a Software Engineer I, you will design, implement, and test software components that support critical aerospace systems. You will collaborate closely with multidisciplinary engineering…
Added 9 mins ago
Photos Mission Tech Lead, Applied AI, Full Stack
Google
Mountain View, CA
Master’s degree or PhD in Engineering, Computer Science, or a related technical field.
Added 9 mins ago
Sr Quality Engineer
Honeywell
El Paso, TX
Cross-functional leadership: Partner with regional Quality, Project Management, Operations, Engineering, Field Service, Supply Chain, and business leaders to drive ownership and sustainable…
Added 10 mins ago
Project Engineer, Traction Power and Medium Voltage (Construction Engineer VII)
Fluor
Fresno
…the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re…
Added 10 mins ago
Project Engineer, Communication Systems (Construction Engineer VII)
Fluor
Fresno
Reporting to the Project Manager, CS, the Project Engineer supplies the Program with technically complete and coordinated communications deliverables, verified compliance and coverage…
Added 13 mins ago
Jr. ML Developer
Patriot Group International
Herndon, VA
…the organization. You will collaborate closely with Sr. Data Engineer and Director of Technology to implement scalable algorithms and contribute to the continuous improvement of existing ML…
Added 13 mins ago
KC
Customer Engagement Applications Engineer
KLA Corporation
Chandler, AZ
- $78,200 to $132,900 USD / year
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical…
Added 14 mins ago
Structures Engineer Intern (Summer 2027)(Onsite)
RTX
United States
As a Structures Engineer Intern at Pratt & Whitney, you will……
Added 17 mins ago
Automation Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Channahon, IL
Field service engineering and technical training experience, including conveyors, sortation, ASRS, and industrial robotics.
Added 18 mins ago
A
Senior Stormwater Engineer / Team Lead
AECOM
Arlington, VA
- $120,000 to $150,000 USD / year
Join AECOM as a Senior Stormwater Engineer / Team Lead and become a pivotal force in shaping the future of water resources and stormwater management! We are looking for a dynamic and…
Added 18 mins ago
A
BHS Engineer
AECOM
Denver, CO
- $60,132.23 to $82,681.81 USD / year
AECOM is seeking an Entry Level BHS Engineer to be based in one of our offices: Denver, CO; Dallas, TX; Seattle, WA; Orange, CA; Saint Louis, MO; Austin, TX. Travel may be required to…
Added 19 mins ago
Principal EP Mapping Specialist, CAS- Daytona, FL
Medtronic
Daytona, FL
Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for…
Added 20 mins ago
Industrial Engineer
Itron, Inc.
United States of America, SC
The Industrial Engineer develops, implements, and maintains manufacturing methods, operation sequences, and processes used in the fabrication and assembly of parts, components,…
Added 20 mins ago
EP
Senior Application Engineer
EAC Product Development Solutions
Remote, United States
- $115,000 USD / year
Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs.…
Added 20 mins ago
Lead, Cloud Software Engineer
L3Harris
Melbourne, FL
The Mission Networks Cloud Engineering team is growing experienced a Senior Software Engineer to leverage Cloud Service Providers (AWS, Microsoft Azure, Google Cloud) in delivering…
Added 20 mins ago
A
Business Systems Engineer
Actalent
Gainesville, FL
- $65,000 to $85,000 USD / year
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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