Jobs in the United States

25+ jobs

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Added 5 mins ago
VH
Supervisory Biomedical Engineer
Veterans Health Administration
Prescott, AZ
- $145,052 to $188,573 USD / year
…line also typically incudes VHA HTM Program Office Biomedical Engineer Interns, VISN 22 Biomedical Engineers Trainees, and University of Connecticut Biomedical Engineer Masters…
Added 9 mins ago
CO
Electrical Engineer I or II
City of Ames
Ames, IA
- $37.07 to $54.2 USD / hour
Electrical Engineer I: Under general direction, performs electrical engineering duties related to the City's electric facilities and operations. Will be assigned work primarily in the…
Added 13 mins ago
US
FACILITY OPERATIONS SPECIALIST
United States Space Force
Cheyenne Mountain AFB, CO
- $41,811 to $99,650 USD / year
…and construction of all assigned facilities of the 21 Civil Engineer…
Added 14 mins ago
Engineer II - Production Engineering (Assembly)
Toyota
Princeton, IN
Toyota’s Final Assembly Production Engineering Department is looking for a passionate and highly motivated Engineer-Assembly Equipment.
Added 15 mins ago
Quality Principal Engineer I
Zimmer Biomet
Warsaw, IN
Developing and maintaining department and project budgets.
Added 15 mins ago
Network Engineer - E2
Lockheed Martin
Grand Prairie, TX · Grand Prairie
Ability to work through technical, project, operational, and resource challenges.
Added 15 mins ago
Entry Level Building Automation Systems (BAS) Engineer - Summer 2027
Jacobs
Indianapolis, IN
The entry level engineer will support senior BAS and I&C (Instrumentation & Controls) engineers in the integration and control of various building systems including HVAC (heating,…
Added 15 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Salem, VA
- $62,849 to $139,563 USD / year
Come Join Our Team! The position serves as a Healthcare Engineer (Project Engineer) at the Salem VAMC. This position performs project planning, produces designs, manages designs, manages…
Added 15 mins ago
Division Director
State of Indiana
Indianapolis, IN
The incumbent must be a Licensed Professional Engineer and will supervise a team of engineers in the field of Water Resources, Mechanical, Electrical and Plumbing. As a member of the…
Added 15 mins ago
SO
Senior Bridge Inspection Engineer/Supervisor
State of Indiana
Indianapolis, IN
- $75,010 USD / year
The Senior Bridge Inspection Engineer for the Indiana Department of Transportation (INDOT) is responsible for inspecting bridges, large culverts, and retaining walls to ensure public safety…
Added 16 mins ago
Research Scientist - E2
Lockheed Martin
Fort Worth, TX · Fort Worth
The F-35/IFG Signature Integration Development and Sustainment Team seeks a Low Observable (RCS) Signature Engineer to continue advancing, delivering and sustaining the low observable…
Added 16 mins ago
Research Scientist - E2
Lockheed Martin
Fort Worth, TX · Fort Worth
The F-35/IFG Signature Integration Development and Sustainment Team seeks a Low Observable (RCS) Signature Engineer to continue advancing, delivering and sustaining the low observable…
Added 16 mins ago
Mechanical Engineer, Design Sr - E3
Lockheed Martin
Fort Worth, TX · Fort Worth
Lockheed Martin Aeronautics is seeking a full-time experienced professional Mechanical Engineer Sr (Hardware Design). For this position the candidate will be responsible for the mechanical…
Added 17 mins ago
Software Engineer Sr - E3
Lockheed Martin
Littleton, CO · Littleton
Strong Software Development, Software Engineering background, with a track record of successful project delivery
Added 17 mins ago
Systems Engineer Asc - Early Career
Lockheed Martin
Andover, MA · Andover
Lockheed Martin Rotary & Mission Systems is seeking a full-time Early Career Systems Engineer. In this role, you will perform technical planning, system integration, verification and…
Added 18 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Salem, VA
- $62,849 to $139,563 USD / year
Come Join Our Team! The position serves as a Healthcare Engineer (Project Engineer) at the Salem VAMC. This position performs project planning, produces designs, manages designs, manages…
Added 21 mins ago
UA
Civil Engineer (STRUCTURAL)
U.S. Army Corps of Engineers
Vicksburg, MS
- $99,954 to $119,097 USD / year
Incumbent serves as Lead Structural Engineer for assigned projects. | Develops and provides input to the Project Management Plan. | Develops design details of structural features for the…
Added 24 mins ago
UC
Mechanical Engineer
U.S. Coast Guard
Birmingham, AL
- $90,410 to $117,535 USD / year
You will serve as a Mechanical Engineer and be responsible as a Project Manager/Mechanical Engineer within a multi-disciplinary architectural and engineering team at CG Training Center…
Added 24 mins ago
UC
Mechanical Engineer
U.S. Coast Guard
Birmingham, AL
- $90,410 to $117,535 USD / year
You will serve as a Mechanical Engineer and be responsible as a Project Manager/Mechanical Engineer within a multi-disciplinary architectural and engineering team at CG Training Center…
Added 37 mins ago
NI
Facilities Construction Project Manager - Interdisciplinary
National Institute of Standards and Technology
Gaithersburg, MD
- $85,447 to $187,093 USD / year
NIST seeks a Facilities Construction Project Manager to drive multi-discipline construction management, modernizing research and administrative facilities. Working independently from design…
Added 43 mins ago
Automation Engineer
CBRE
Grand Rapids, MI
…We’re looking for a skilled and forward-thinking Ctrl Systems Engineer / Automation Engineer (AE) to join our growing team as we work to service one of the world’s largest online…
Added 43 mins ago
Lead Supplier Quality Engineer - Metallic Powders & Melting
GE Aerospace
Detroit, MI
Supplier Quality Engineer for Aerospace Forgings, Mill Melting, & Conversion Process. This role is for people with a solid foundation in the Melting, Conversion, or Forgings processes, who…
Added 47 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Bay Pines, FL
- $103,225 to $134,195 USD / year
The position serves as a Project Engineer for the The C.W. Bill Young VA Healthcare System. This position performs project planning, produces designs, manages designs, manages construction,…
Added 49 mins ago
UC
Electrical Engineer
U.S. Coast Guard
Birmingham, AL
- $90,410 to $117,535 USD / year
You will serve as an Electrical Engineer and be responsible as a Project Manager/Electrical Engineer within a multi-disciplinary architectural and engineering team at CG Training Center…
Added 49 mins ago
UC
Electrical Engineer
U.S. Coast Guard
Birmingham, AL
- $90,410 to $117,535 USD / year
You will serve as an Electrical Engineer and be responsible as a Project Manager/Electrical Engineer within a multi-disciplinary architectural and engineering team at CG Training Center…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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