Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
CA
BORDER PATROL AGENT (HEADQUARTERS PROGRAMS)
Customs and Border Protection
Washington, DC · Sterling, VA
- $125,158 to $162,708 USD / year
Collaborating with Border Patrol managers in the collection, formulation, and development of Border Patrol objectives;
Added 3 mins ago
CO
Public Works Superintendent
City of Lake Forest Park
Lake Forest Park, WA
- $46.55 to $67.03 USD / hour
Community & Interagency Relations: Serve as a primary point of contact for residents, contractors, vendors, King County divisions, and other partner agencies.
Added 4 mins ago
CA
Supervisory Border Patrol Agent (Deputy Patrol Agent in Charge)
Customs and Border Protection
Murrieta, CA
- $150,693 to $195,907 USD / year
Added 4 mins ago
CA
Supervisory Border Patrol Agent (Deputy Patrol Agent in Charge)
Customs and Border Protection
San Diego, CA
- $147,652 to $191,954 USD / year
Added 4 mins ago
CA
Program Manager (AAM Division Director)
Customs and Border Protection
Washington, DC
- $169,279 to $197,200 USD / year
…and Border Protection (CBP), Office of Facilities and Asset Management (OFAM), Asset and Administrative Management (AAM) Division. The AAM Division Director is responsible for leading the…
Added 4 mins ago
CA
BORDER PATROL AGENT (INTELLIGENCE)
Customs and Border Protection
Spokane, WA
- $92,467 to $120,209 USD / year
…order from harassing, stalking, or threatening an intimate partner (spouse, former spouse, parent of applicant's child,…
Added 4 mins ago
CA
SUPERVISORY BORDER PATROL AGENT (SOS - BORSTAR)
Customs and Border Protection
El Paso, TX
- $109,383 to $142,199 USD / year
Added 4 mins ago
CA
Supervisory Border Patrol Agent
Customs and Border Protection
Plentywood, MT
- $109,383 to $142,199 USD / year
…order from harassing, stalking, or threatening an intimate partner (spouse, former spouse, parent of applicant's child, individual who cohabitates or has cohabitated with the applicant), or…
Added 7 mins ago
CA
Supervisory Border Patrol Agent (Watch Commander)
Customs and Border Protection
Freer, TX
- $129,891 to $168,864 USD / year
…property; fleet maintenance and supplies; and facilities and office…
Added 7 mins ago
IB
Supervisory Criminal Investigator (Chief of Police)
Interior, Bureau of Indian Affairs
Fort Totten, ND
- $109,383 to $142,199 USD / year
…| Serve as an advisor to the Special Agent in Charge on the management of data collection and reporting and has responsibility for coordinating the development of monthly performance…
Added 7 mins ago
IB
Supervisory Criminal Investigator (Chief of Police)
Interior, Bureau of Indian Affairs
Fort Totten, ND
- $109,383 to $142,199 USD / year
…| Serve as an advisor to the Special Agent in Charge on the management of data collection and reporting and has responsibility for coordinating the development of monthly performance…
Added 11 mins ago
Specialist, Accounting - AFS Close Allocations
Nationwide Life and Annuity Insurance Co
OH
…various regulatory and statutory authorities and for internal management of all…
Added 11 mins ago
Mutual Fund Pricing - REMOTE
Nationwide Life and Annuity Insurance Co
OH · AZ
…yet ready for the G level may be hired at the F level with a development path toward expanded responsibilities and G-level…
Added 15 mins ago
Principal Business Process Analyst
GD Information Technology, Inc.
Remote, United States
…primary interface between customer stakeholders and an Agile development team responsible for delivering innovative solutions built on Microsoft technologies, including Power Platform,…
Added 16 mins ago
IC Test Engineer
Keysight Technologies, Inc.
Santa Rosa, CA
Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design,…
Added 16 mins ago
WPS Specialist
Keysight Technologies, Inc.
Santa Rosa, CA
The Workplace Solutions Specialist is an onsite partner to the Santa Rosa Integrating Manager, helping Workplace Solutions stay connected to the needs of the business and employees. You’ll…
Added 18 mins ago
Senior Vice President, Sales - Americas
Zappi
Boston, MA
…responsibility for sales performance across three teams within Account Management, New Business and you'll own the collective performance of the Americas sales organisation, building the…
Added 18 mins ago
Building Manager
Evonik Corporation_4142
Lafayette, IN
Partner closely with manufacturing, engineering, maintenance, quality, EHS, supply chain, and project teams to ensure facility capabilities support production requirements and business…
Added 20 mins ago
Facilities Engineer
Clayton, NC
Engineering in a Manufacturing or Product Development Environment: Understands how facilities, infrastructure, vehicles, equipment, and support services contribute to product development…
Added 20 mins ago
Software Development Manage, Prime Video Title Promotions and Personalization
Amazon.com Services LLC
Seattle, WA
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build…
Added 24 mins ago
MS
Engineer Aircraft Communications - Orlando FL
Military Spouse Jobs & VetJobs
United States
- $77,000 to $133,000 USD / year
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their roles. The following position is available to Veterans,…
Added 24 mins ago
MS
Coordinator Security SOC BlueWatch - Long Island City, NY
Military Spouse Jobs & VetJobs
United States
- $58,000 to $86,000 USD / year
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans,…
Added 24 mins ago
MS
Analyst Talent Management - Orlando FL
Military Spouse Jobs & VetJobs
United States
- $62,000 to $101,000 USD / year
Partner with People Business Partners and other stakeholders to provide guidance, respond to inquiries, and support the effective execution of Talent Management processes.
Added 24 mins ago
Construction Corporate Recruiter - Tulsa, OK
Military Spouse Jobs & VetJobs
United States
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans,…
Added 26 mins ago
Senior Manager, Events Corp
Performance Food Group
CO
The Senior Manager, Meetings & Events will lead the planning, development, and execution of Vistar's national meetings and events portfolio, including industry trade shows, customer events,…

Jobgether

Support Engineer

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

Report this job