Jobs in the United States

25+ jobs

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Added 1 min ago
VH
Healthcare Engineer
Veterans Health Administration
Salem, VA
- $62,849 to $139,563 USD / year
Come Join Our Team! The position serves as a Healthcare Engineer (Project Engineer) at the Salem VAMC. This position performs project planning, produces designs, manages designs, manages…
Added 12 mins ago
Engineer Manufacturing
Northrop Grumman
Madison, AL
…Enhanced Production and Integration Center. The manufacturing engineer in this role will be responsible for creating/updating manufacturing processes, procedures and production layouts for…
Added 12 mins ago
Software Engineer - Level 2 or 3 - Space AHT
Northrop Grumman
Huntsville, AL
…in a collaborative environment to understand, implement, and test existing and new capabilities and algorithms and may participate in code modernization and translation of Ada code to C++.…
Added 12 mins ago
Associate, Materials Process Engineer
L3Harris
Huntsville, AL
Job Title: Associate, Materials Process Engineer
Added 12 mins ago
Associate Software Engineer (BM/SRM) (26-464)
Northrop Grumman
Huntsville, AL
…an excellent opportunity for an NG-Only : Associate Software Engineer (BM/SRM) (26-464) to join our team of skilled and diverse professionals. Based in Huntsville, AL, this role is…
Added 12 mins ago
Senior Systems Safety Engineer
Leidos
Huntsville, AL
…cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail”…
Added 12 mins ago
Engineer VIII
General Atomics
Huntsville, AL
We have an exciting opportunity in our Aerospace Systems Engineering directorate for a full-time Chief Engineer to lead the design and development of one or more new weapon systems such as…
Added 15 mins ago
Product Lead – Clinical Trial AI Platform (eClinical)
Massive Bio
Remote, United States
Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a…
Added 17 mins ago
NS
GENERAL ENGINEER
Naval Sea Systems Command
Naval Business Center, Philadelphia, PA
- $138,595 to $197,200 USD / year
…the design agent contractor. | You will be responsible for test engineering oversight of the Integrated Power System and associated facility systems at the Compatibility Test Facility…
Added 20 mins ago
AN
SAFETY AND OCCUPATIONAL HEALTH SPECIALIST T32
Air National Guard Units
Phoenix, AZ
- $78,117 to $101,558 USD / year
…inspections of base facilities, warehouses, and equipment maintenance operations and evaluated compliance with applicable regulations and hazard system. Recommended measures and methods to…
Added 24 mins ago
Quality and Reliability Engineer
General Motors
Romulus, MI
The Quality and Reliability Engineer supports the Romulus Propulsion transmission line by leading rapid problem solving, warranty and customer issue investigations, return-part analysis,…
Added 29 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Bay Pines, FL
- $103,225 to $134,195 USD / year
…others. The position serves as a healthcare engineering advisor, engineer consultant, engineer designer, contract administrator, project manager, construction coordinator, and instructor…
Added 29 mins ago
J
Senior II Site Reliability Engineer
Jobgether
Remote, United States
- $146,400 to $263,600 USD / year
…steps. Our partner is looking for a Senior II Site Reliability Engineer based in the United…
Added 31 mins ago
US
Supervisory General Engineer
United States Army Installation Management Command
Fort Devens, MA
- $120,548 to $156,715 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 34 mins ago
AF
Electronics Engineer - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Arlington, VA · Wright-Patterson AFB, OH
- $76,463 to $118,204 USD / year
The primary purpose of this position is to serve as a senior professional electronics engineer with systems engineering responsibility in assigned
Added 34 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Galveston, TX
- $122,749 to $159,575 USD / year
Basic Requirement for General Engineer/Mechanical Engineer/Electrical Engineer: A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of…
Added 40 mins ago
AO
Supervisory Environmental Engineer
Architect of the Capitol
Washington, DC
- $143,913 to $187,093 USD / year
The Architect of the Capitol is seeking a highly qualified and experienced Supervisory Environmental Engineer to serve within the Office of Safety and Code Compliance, Environmental…
Added 41 mins ago
Full Stack AI Engineer
Micron Technology, Inc.
Boise, ID
Our team builds and enables scalable, cloud-native software platforms that power critical manufacturing and business operations. We use modern full stack engineering practices and AI-driven…
Added 42 mins ago
AN
PRODUCTION CONTROLLER
Army National Guard Units
Cedar Rapids, IA
- $61,722 to $80,243 USD / year
…matters which include multiple process production, maintenance operations, equipment readiness, including mechanical skills, availability of test and diagnostic equipment, repair parts,…
Added 45 mins ago
UA
INTERDISCIPLINARY
U.S. Army Corps of Engineers
Rock Island, IL
- $41,386 to $118,221 USD / year
1. Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 47 mins ago
Project Controls Engineer 3/4 (Project Controls 3/4)
Los Alamos National Laboratory
Los Alamos, NM
Added 47 mins ago
R&D Engineer 1/2
Los Alamos National Laboratory
Los Alamos, NM
Education/Experience Requirements for the R&D Engineer 1: Position requires a Bachelor's Degree in Engineering from an accredited institution related to the occupation combined with 2 years…
Added 47 mins ago
Senior/Principal Systems Engineer - Technical Security Systems, Onsite
Sandia National Laboratories
Albuquerque, NM
The Technical Systems Security Department (9246) is seeking to find an Systems Engineer who will lead technical projects to enable Sandia to anticipate and prepare for changing global…
Added 47 mins ago
Nuclear Engineer - Nuclear Incident Response Program, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking an early career engineer/scientist with a background in nuclear/radiological science or closely related scientific field to join our team. We maintain responsibility for…
Added 47 mins ago
Systems Engineer - Hardware/Software Integration
Trinzic
Albuquerque, NM
As a Systems Engineer focused on Hardware/Software Integration, you will support the design, development, integration, and testing of complex airborne and mission systems composed of…

Jobgether

Support Engineer

Remote, United States

Apply About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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