Jobs in the United States

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Added 3 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Clemson, SC
…that encourages teamwork, professional growth, and continuous learning and…
Added 3 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Short Pump Richmond, VA
…that encourages teamwork, professional growth, and continuous learning and…
Added 3 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Longmont, CO
…that encourages teamwork, professional growth, and continuous learning and…
Added 3 mins ago
Junior Groomer
Petco Animal Supplies Stores, Inc.
Short Pump Richmond, VA
…assigned cleaning and maintenance duties. A large amount of this partner’s time will be spent in direct contact…
Added 3 mins ago
Junior Groomer
Petco Animal Supplies Stores, Inc.
Amarillo, TX
…assigned cleaning and maintenance duties. A large amount of this partner’s time will be spent in direct contact…
Added 3 mins ago
Dog Trainer
Petco Animal Supplies Stores, Inc.
Spring Cypress Houston, TX
Complete all assigned Workday Learning modules and DTIP Student Workbook materials per the DTIP roadmap.
Added 4 mins ago
CF
HR Specialist (Recruitment & Outreach)
Centers for Medicare & Medicaid Services
Woodlawn, MD
- $121,785 to $158,322 USD / year
As a HR Specialist (Recruitment & Outreach), GS-0201-13, you will will partner with recruitment, classification, program, and customer stakeholders in assessing, analyzing, and proposing…
Added 4 mins ago
EO
Information Technology Specialist
Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys
San Diego, CA
- $102,246 to $132,923 USD / year
Pre-processing audio and video files provided as evidence from partner Agencies by converting them into an acceptable file format for use with trial presentation programs.
Added 4 mins ago
Platform Engineer
RightEye
Remote, United States
ML Productionization: Partner with ML engineers to deploy, optimize, and monitor models in production and at the edge, including model conversion, latency and memory optimization, and…
Added 5 mins ago
FA
Retail Partner Specialist
Feeding America Eastern Wisconsin
Milwaukee, WI
- Up to $24 USD / hour
Feeding America Eastern Wisconsin is looking for a Retail Partner Specialist to help strengthen partnerships between local food retailers and community organizations, ensuring more…
Added 7 mins ago
BP
Account Analyst (Technology Innovation)
Bonneville Power Administration
Portland, OR
- $66,505 to $125,378 USD / year
Monitor external partner and contractor performance, ensuring critical projects are delivered on schedule, within budget, and in compliance with safety, environmental, and quality controls.
Added 7 mins ago
M
Retail Fragrances Sales Leader, Galleria at Houston - Full Time
Macy's
Houston, TX
- Full-time
…excellent customer service and meet sales goals. You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve…
Added 7 mins ago
M
Core Trainer, Columbus - Full Time
Macy's
Columbus, OH
- Full-time
…off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a…
Added 8 mins ago
Key Holder
BibliU
Clarkesville, GA
We've fundamentally changed how universities procure, distribute, and manage learning content. We partner with 4,000+ publishers, including Pearson, Oxford University Press, and Wiley to…
Added 12 mins ago
Maintenance Planner
Smurfit Westrock
Cottonton, AL
Comprehensive training with numerous learning and development opportunities.
Added 12 mins ago
SW
Paper Machine Entry Level Prod
Smurfit Westrock
Cottonton, AL
- $23.41 to $25.79 USD / hour
Value teamwork, safety, and continuous learning
Added 12 mins ago
Mechanical Reliability Superintendent
Smurfit Westrock
Cottonton, AL
Comprehensive training with numerous learning and development opportunities.
Added 13 mins ago
Sr. Maintenance Technician
CBRE
Huntsville, AL
…provide technical direction and mentorship to technicians, partner closely with Automation support teams, and help maintain safety, quality, and operational standards in a highly automated…
Added 17 mins ago
DI
PROGRAM MANAGER
Defense Intelligence Agency
Pearl Harbor Naval Base, Oahu, HI
- $111,119 to $144,457 USD / year
2. Experience using AGILE, LMS/LCMS, or comparable learning management systems to manage course scheduling, student enrollment, records, course completion, or related training…
Added 20 mins ago
AN
INTERNATIONAL PARTNERSHIP SPECIALIST
Army National Guard Units
Salem, OR
- $96,443 to $125,378 USD / year
…activity initiative between the National Guard of a state and the partner nation or country. This position has overall responsibility for developing statewide plans, policies, and…
Added 22 mins ago
Production Trainer
Cimpress/Vista/National Pen
Shelbyville, TN
The Deco Machine Trainer acts as the technical subject matter expert (SME) for decoration processes, bridging the gap between Production, Engineering, and Learning & Development (L&D).
Added 24 mins ago
Extension Educator-Fixed
Michigan State University
Antrim, MI
We commit to continuous learning and engagement to better serve Michigan residents and meet the evolving needs of communities.
Added 25 mins ago
Senior Scientist - R&D Specialty Lubricants
DuPont
Midland, MI
…portfolio, including greases and silicone compounds. You'll partner closely with Americas and Global R&D, TS&D, and manufacturing teams to develop new products and improve existing ones to…
Added 25 mins ago
Sr. Maintenance Technician
CBRE
Sterling Heights, MI
…provide technical direction and mentorship to technicians, partner closely with Automation support teams, and help maintain safety, quality, and operational standards in a highly automated…
Added 25 mins ago
Director, AI and Emerging Technology
AF Group
Kalamazoo, MI
…and emerging technologies, including generative AI, machine learning, and intelligent automation, for business fit, maturity, scalability, cost, and risk. Lead focused proofs of value and…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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