Jobs in the United States

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Added 1 min ago
AI/ML engineer II
Blue Origin Personnel, LLC
Cupertino, CA
…the engineers who run our systems. We're looking for an AI/ML Engineer to design, build, and operate agentic workflows that detect incidents, investigate root causes, and guide engineers to…
Added 1 min ago
Launch and Test Engineer III (Avionics)
Blue Origin Personnel, LLC
Space Coast, FL
We are seeking a hands-on, detail-oriented Launch & Test Engineer to join our OLS Test Operations team within the Launch Site Execution (LSE) branch of the Launch Operations Division at…
Added 1 min ago
Test Engineer II | Launch Ops (Mechanical/Fluids)
Blue Origin Personnel, LLC
Space Coast, FL
We are seeking a hands-on, detail-oriented Test and Launch Engineer to join our Launch Operations team at Blue Origin. As a part of a small, passionate, and accomplished team of experts,…
Added 1 min ago
Avionics Subsystems, Aerospace Systems Engineer 3
Blue Origin Personnel, LLC
Space Coast, FL · Denver, CO
Bachelor’s degree in Engineering or STEM field to include systems engineering, aerospace engineering, computer science, applied mathematics, statistics, mechanical engineering, or…
Added 2 mins ago
Electrical Maintenance Engineer I-V, Power Production
Public Utility District No. 2 of Grant County, Washington
Beverly, WA
Provide engineering support for low-impact equipment at Engineer I and low/medium-impact equipment at Engineer II.
Added 3 mins ago
Scrum Master II - U.S. Citizenship Required
ZenPoint Solutions
Washington, DC
Bachelor’s or Associate’s degree or equivalent work experience in Computer Science, Information Technology, or a related technical field.
Added 6 mins ago
UG
Senior Software Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
The Sr Software Engineer is a senior technical contributor responsible for designing, developing, deploying, and supporting scalable, secure, and high-performing software solutions. This…
Added 6 mins ago
Electrical Engineer
FirstEnergy
Cleveland, OH · Akron, OH
…is required. Acceptable alternatives are: (1) a Professional Engineer’s (PE) License (2) a Bachelor of Science degree in Engineering Technology from an ABET accredited institution (3) a…
Added 9 mins ago
AG
Aircraft Interior Furnishings Mechanical Design Engineer 4
AVTECH Global
Savannah, GA
- $87.4 USD / hour
Aviation Technology Associates (AVTECH Global) is looking for an Aircraft Interior Furnishings Mechanical Design Engineer 4.
Added 10 mins ago
Sr Mechanical Engineer I - Advanced Development
Starkey
Eden Prairie, MN
Bachelor’s degree in Mechanical Engineering, or closely related field; or
Added 11 mins ago
Construction Inspector I
Terracon
Dallas, TX
…etc. Inspection may include visual/physical inspection and field testing to verify conformance with the plans and specifications. Prepare inspection reports and provide written…
Added 13 mins ago
Sr. Project Manager - Land Development
LJA 2025
Melbourne, FL
…and supportive leaders. Whether you are in the office, in the field, or behind the scenes, working at LJA gives you the chance to grow through hands-on experience and exposure to a broad…
Added 14 mins ago
Field Technician II
Harbor IT, LLC
Boston, MA
The Field Technician II is an escalation-tier onsite and remote support role within Harbor IT's Practice 3 Life Sciences service delivery organization, supporting healthcare, medical, and…
Added 21 mins ago
Transportation Specialist
DEPARTMENT OF TRANSPORTATION
United States
Organization Name Chief Engineer, Director of Operations, District 4/ Stillwater
Added 22 mins ago
IG
Field Service Engineer II
Insight Global
Chandler, AZ
- From $28 USD / hour
Insight Global is looking for Field Service Engineers to support leading equipment manufacturers within the semiconductor industry. These individuals will be a part of a team responsible…
Added 23 mins ago
Senior Windows Systems Engineer - Hybrid
Cedars-Sinai Medical Center
Los Angeles, CA
The Senior Windows Platform Engineer role works to ensure that technology services and infrastructure throughout the company operate at peak performance. The role provides technical…
Added 25 mins ago
Embedded Software Engineer
GeoControl Systems, Inc.
Houston, TX
opportunity for a Embedded Software Engineer to join the JETSII Contract
Added 26 mins ago
Technical Support Engineer 2
Agiloft
Remote, United States
The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise…
Added 29 mins ago
AHD Stationary Engineer
Alameda Health System
Alameda, CA
Preferred Experience: Journeyman-level field service experience in industrial electrical, refrigeration and healthcare.
Added 30 mins ago
Electrical Engineer IV
O2EPCM, Inc. dba O2 Engineering, Projects & Construction Management
Los Angeles, CA
The Engineer IV – Electrical (Sustainability) provides specialized electrical engineering expertise and
Added 31 mins ago
F
Senior Software Engineer
Ford
Dearborn, MI · Dearborn
- $147,077 to $184,338.84 USD / year
Senior Software Engineer - positions offered by Ford Motor Company (Dearborn, Michigan). Note, this is a purely telecommuting/work-from-home position whereby the employee may reside…
Added 31 mins ago
Senior Core Infrastructure Engineer, OCI Planning & Capacity
Oracle
Nashville, TN
Oracle Cloud Infrastructure is seeking a motivated Senior Core Infrastructure Engineer to join the OCI Infrastructure Planning and Capacity Management organization.
Added 33 mins ago
Staff Security Engineer - Calix Cloud
Calix North America
Remote, United States
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights…
Added 34 mins ago
MI
Mid-level Back-End Software Engineer (TS/SCI)
Maxar Intelligence I
Westminster, CO
- $140,000 to $200,000 USD / year
We are seeking an experienced Back-End Software Engineer to support the design, development, integration, and sustainment of a large-scale data analytics platform supporting a U.S.…
Added 34 mins ago
Field Service Engineer III (Southern Ohio)
MED Medtronic Inc
Remote, United States
In this exciting role as a Field Services Engineer, you will be supporting maintenance and repairs of The Mazor™ robotic guidance system and The O-arm™ surgical imaging system within our…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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