Jobs in the United States

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Added 1 min ago
Appraiser I
County of Alameda
Dublin, CA · Oakland, CA
…Appraisers I in their preparation for the appraiser certification test administered by the California State Board of Equalization and to expose them to information which incumbents in the…
Added 51 mins ago
Engineer III, OverWatch Labs (Remote)
CrowdStrike
Pierre, SD
We are looking for an engineer who wants to help move the OWL platform forward as we scale even further. Someone with a broad range of computer skills throughout the software stack and…
Added 55 mins ago
AS
Senior Project Engineer I/II
Agile Space Industries
Durango
- $112,000 to $175,000 USD / year
The Project Engineer works across Program Management, Systems Engineering, Product Leads, Technical Fellows, engineering, manufacturing, test, supply chain, quality, suppliers, and…
Added 56 mins ago
Composites Engineer
CPI Industries
Hudson, MA
The Composites Engineer will provide engineering support for the design, test, and manufacture of radomes, antenna reflectors, and other related composite products for aircraft, ship,…
Added 1 hour ago
Support Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.
Added 1 hour ago
ENGR TECH III (MATERIALS)
Department of Transportation
United States
To assist a civil engineer or an engineering technician of higher rank in the supervision of a staff of subordinate Engineering Technicians engaged in materials testing activities; to take…
Added 1 hour ago
ENGR TECH III (MATERIALS)
Department of Transportation
United States
To assist a civil engineer or an engineering technician of higher rank in the supervision of a staff of subordinate Engineering Technicians engaged in materials testing activities; to take…
Added 1 hour ago
Mechanical Engineer, Satellites (Starlink)
SpaceX
Redmond, WA
As a mechanical design engineer within the satellite vehicle engineering organization you will get to solve complex structural, thermal, and electromechanical problems on the various space…
Added 2 hours ago
Space Lasers Engineer, Satellites (Starlink)
SpaceX
Redmond, WA
As a SpaceX optical engineer, you will be responsible for free-space optical system design, validation, and operation. You will shape the future of laser communication systems and directly…
Added 2 hours ago
Optical Engineer, Satellites (Starlink)
SpaceX
Redmond, WA
As a SpaceX optical engineer, you will be responsible for free-space optical system design, validation, and operation. You will shape the future of laser communication systems and directly…
Added 2 hours ago
Mechanical Engineer - Satellite Payload (Starlink)
SpaceX
Redmond, WA
As a mechanical design engineer within the satellite payload group you will get to solve complex structural, thermal, and electromechanical problems on the various space grade hardware that…
Added 2 hours ago
Mechanical Engineer, Satellite Harnessing (Starlink)
SpaceX
Redmond, WA
…internet to millions of users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes…
Added 2 hours ago
Harness Design Engineer, Satellites (Starlink)
SpaceX
Redmond, WA
…internet to millions of users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes…
Added 2 hours ago
HWIL Electrical Engineer I
RTX Corporation
tucson, AZ
…(flight simulators for missiles), as the last step before flight test. On our team, you will work with weapon system designers to understand requirements, design solutions, integrate, and…
Added 2 hours ago
RF Electrical Engineer I - Onsite
RTX Corporation
tucson, AZ
…allies. In this role, you will design, develop, integrate, test, and/or support the manufacture of advanced RF and microwave hardware for radar and sensing…
Added 2 hours ago
Principal Navigation Engineer
Mach Industries
Huntington Beach, CA
Mach Industries is seeking a Principal Navigation Engineer to lead the development, integration, and flight validation of navigation systems for autonomous aircraft and related defense…
Added 2 hours ago
Electric Propulsion Engineer, Mechanical - (Starlink)
SpaceX
Redmond, WA
As a mechanical engineer within the Starlink electric propulsion team you will own the end-to-end design, analysis, test, build and on-orbit life cycle of the propulsion hardware. You will…
Added 4 hours ago
Engineer- Manufacturing Technology Scaling II USA
First Solar Inc
Perrysburg, OH
…DMAIC, 8D) and statistical methods (DOE, SPC) to identify, test, and implement continuous improvements. - Collaborate with cross-functional teams for problem solving and technology scaling.…
Added 4 hours ago
Sr. Security Engineer - Cloud Threat Detection
The Hartford
Columbus, OH
The Hartford's Information Protection (THIP) organization is seeking a Sr. Security Engineer, Cloud Threat Detection Engineer to design and enhance enterprise-scale cloud threat detection…
Added 4 hours ago
Data Engineer
Mass General Brigham Incorporated
United States
…consistent and machine-readable formats, and they develop and test architectures that enable data extraction and transformation for predictive or prescriptive modeling. The Data Engineer…
Added 4 hours ago
Mechanical Systems Engineer IV
California Institute Of Technology Jet Propulsion Laboratory
United States
You will be working as a Mechanical Systems Engineer within the Mechanical Engineering, Integration, and Test Section (352), which leads the design, analysis, development, integration, and…
Added 4 hours ago
Senior Compliance Engineer
x Siemens Healthineers Endovascular Robotics, Inc.
United States
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Senior Compliance Engineer, you will be responsible for:
Added 4 hours ago
Sr SW Design Quality Assurance Engineer
DexCom Inc
Remote, United States
The Senior Software Design Assurance (Sr Software Design Quality) Engineer provides technical support and guidance to Software teams to ensure conformance to software development process…
Added 5 hours ago
Senior Instrument & Controls Engineer
Westinghouse Electric Company, LLC
Warrendale, OR
As a Senior Instrumentation & Controls Engineer you will perform integrated testing activities on Safety Instrumentation and Control (I&C) Systems for Commercial Nuclear Plant equipment.…
Added 5 hours ago
Fire Fighter II
Susanville, City of (CA)
Susanville, CA
Test and maintains fire apparatus and other emergency vehicles and equipment in safe and proper working condition;

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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