Jobs in the United States

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Added 8 mins ago
Bituminous Materials Inspector
Department of Transportation
Wake County, NC
Instructions consist of initial training by the Laboratory Engineer and yearly competency evaluations in the areas of customer service, operation of equipment, safety guidelines, and…
Added 10 mins ago
WPS Industrial Engineer
Keysight Technologies, Inc.
Santa Rosa, CA
Support the site’s quality, safety, and environmental management systems through documented procedures, corrective and preventive actions, and internal audits.
Added 21 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Juneau, AK
…account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce…
Added 21 mins ago
Senior Data Engineer
Highmark Health
Juneau, AK
…engineers to build and optimize data pipelines, ensuring data quality and integrity. The ideal candidate is adaptable, solution-oriented, and capable of collaborating across multiple teams…
Added 21 mins ago
Engineer III, OverWatch Labs (Remote)
CrowdStrike
Juneau, AK
We are looking for an engineer who wants to help move the OWL platform forward as we scale even further. Someone with a broad range of computer skills throughout the software stack and…
Added 25 mins ago
Forward Deployed Engineer – Enterprise AI Infrastructure (On-site SF)
Morgan Pinnacle Group
San Francisco · San Francisco, CA
We are looking for a Forward Deployed Engineer with 3–6 years of experience to sit at the intersection of deep engineering and customer impact, owning the technical deployment of an…
Added 25 mins ago
Truss Sales Representative
Sunpro Corporation
Caldwell, ID
FUNCTION: Primarily responsible for maintenance of current customer base, soliciting new business, establishing good relations with contractors, city, and state purchasing employees.
Added 31 mins ago
WI
Staff, Software Engineer - Full Stack
Walmart Inc.
Sunnyvale, CA
- $143,000 to $286,000 USD / year
Strong orientation toward production quality - experience owning SLOs, leading incident retrospectives, building observability into system design (metrics, logging, tracing), and…
Added 34 mins ago
Society of Women Engineers Expression of Interest - Rotational Graduate Engineer
Worley
Charleston, WV · Houston, TX · Reading, PA · Denver, CO · Charleston · Houston · Reading · Denver
Support the delivery of projects across Engineering, Project Services, and Construction to meet company, customer, and regulatory requirements, on time, within budget, and to required…
Added 34 mins ago
Senior Software Development Engineer in Test, ML
PlayStation Global
Madison, WI
PlayStation is seeking a Sr Software Development Engineer in Test, ML to join our Madison team and lead quality efforts for machine learning-powered products and services. You will partner…
Added 50 mins ago
RO
Data & Analytics Engineer
Revelyst Operations LLC
Irvine, CA
- $100,000 to $120,000 USD / year
Implement pipeline orchestration, monitoring, alerting, and automated data-quality checks to keep production data flows reliable and observable.
Added 54 mins ago
Solutions Lead, International Upmarket
Toast
Boston, MA
Run labs that end in a decision. Agree success criteria with the customer before the lab starts. Build and maintain the lab environment, track every issue, drive escalations and root cause…
Added 58 mins ago
Data & Intergrations Engineer
Jobgether
Remote, United States
We are looking for a skilled Data & Integrations Engineer to strengthen enterprise data infrastructure and streamline connections across business systems. In this role, you will take…
Added 58 mins ago
J
CRM Lead Engineer
Jobgether
Remote, United States
- $80,000 to $131,000 USD / year
We are seeking an experienced CRM Lead Engineer to provide hands-on technical leadership for an enterprise Salesforce CRM platform. In this role, you will lead and mentor a team of CRM…
Added 59 mins ago
Lead DevOps Engineer
London Stock Exchange Group Holdings Inc
St. Loui, MO
This Lead DevOps Engineer position is a key role within the SRC Team which sits within the Application Services Division having responsibilities to facilitate adoption of standard DevOps…
Added 1 hour ago
ST
Associate Director, CMC Procurement
Sarepta Therapeutics, Inc.
Bedford, MA
- $160,800 to $201,000 USD / year
· Ensures accurate reporting of Procurement key performance measures (operational metrics, savings, quality, customer service, etc.) for the category and tracks ROI
Added 1 hour ago
ENGINEER
UHS
WASHINGTON
…continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the 2024-2025 ratings and…
Added 1 hour ago
Forward Deploy Engineer Guatemala
Breakmark
NY
Whether you’re already working with agentic AI or are an experienced software engineer ready to focus on it, this role offers the opportunity to take systems from initial discovery through…
Added 1 hour ago
Lead Information Security Engineer - Red Team
Lumen
Dover, DE
Red Team - Lead Information Security Engineer
Added 1 hour ago
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Asset Protection - Agent - Christiana Fashion Center Rack
Nordstrom
Newark, DE
- $24.4 to $25.4 USD / hour
Protect People by providing support for employee and customer safety.
Added 1 hour ago
N
Seasonal Customer Service, Stock & Fulfillment - Christiana Fashion Center Rack
Nordstrom
Newark, DE
- $16.55 to $17.25 USD / hour
Fulfill customer orders in a timely manner following quality standards
Added 1 hour ago
Engineer III, OverWatch Labs (Remote)
CrowdStrike
Pierre, SD
We are looking for an engineer who wants to help move the OWL platform forward as we scale even further. Someone with a broad range of computer skills throughout the software stack and…
Added 1 hour ago
Manufacturing Engineer
Daifuku Intralogistics America
Hobart, IN
A Manufacturing Engineer is responsible for designing, implementing and reviewing the procedures and equipment involved in the manufacturing process.
Added 1 hour ago
Quality Assurance Manager (Mgr Quality 3) - 30981
Huntington Ingalls Industries
Pocasset, MA
Customer First – Anticipate mission needs and deliver value to our partners.
Added 1 hour ago
Quality Engineer II
Honeywell Technologies
Acton, MA
As a Quality Engineer II here at Honeywell, you will play a crucial role in ensuring the quality and reliability of our products through rigorous testing, analysis, and process…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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