Jobs in the United States

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Added 11 mins ago
Engineer VIII
General Atomics
Huntsville, AL
We have an exciting opportunity in our Aerospace Systems Engineering directorate for a full-time Chief Engineer to lead the design and development of one or more new weapon systems such as…
Added 45 mins ago
Senior/Principal Systems Engineer - Technical Security Systems, Onsite
Sandia National Laboratories
Albuquerque, NM
A Project Management Professional Certification, such as: CAPM (Certified Associate in Project Management, Google Project Management Professional Certificate, PMP, Certified ScrumMaster,…
Added 45 mins ago
Sr. Web & Mobile Developer & DevOps (REMOTE)
Koniag Government Services
Albuquerque, NM
Familiarity with federal automated configuration management and compliance validation frameworks.
Added 52 mins ago
Sr. Software Engineer II - Cloud - Policy Management (Hybrid)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is seeking a Senior Engineer II for our Policy Management team. As a key technical leader in our organization, you will help drive architectural decisions, technical excellence,…
Added 1 hour ago
J
Microsoft 365 Security Engineer
Jobgether
Remote, United States
- $90,000 to $115,000 USD / year
Proficiency in PowerShell scripting and automation for Microsoft 365 administration, security, compliance, and configuration management.
Added 1 hour ago
Solutions Architect
NuView
Remote, United States
Own project schedules or direct engineer performance management.
Added 2 hours ago
NS
ENGINEER
Naval Sea Systems Command
Port Hueneme, CA
- $146,632 to $197,200 USD / year
…experience must demonstrate the following: as a professional Engineer applying technical design and development processes utilizing designs and drawings, modeling, prototyping, and…
Added 3 hours ago
Associate, Integration & Test Engineering
L3Harris
Wilmington, MA
…communications, geospatial systems and services, air traffic management, environmental solutions, avionics and electronic warfare, and space and intelligence. From ocean to orbit and…
Added 3 hours ago
Software Engineer Co-op (January 2027)
RTX Corporation
marlborough, MA
Follow established development practices and processes to maintain the configuration management of software products.
Added 3 hours ago
FM
Cybersecurity Architect
Fresenius Medical Care
Waltham, MA
- $137,000 to $229,000 USD / year
…network and/or platform (operating system) efforts, helping project teams comply with enterprise and security policies, industry regulations, and best…
Added 3 hours ago
Support Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.
Added 4 hours ago
SG040 - Threat Engineer.
Astrion
Columbia, MD
The Sea Based Threat portfolio has an opportunity for a project manager within the group to help manage the current statements of work and to influence the future direction of the MDA/AB…
Added 4 hours ago
Senior SimCorp GAIN Engineer
Jobgether
Remote, United States
Willingness to remain actively involved in development, configuration, and hands-on engineering rather than focusing solely on project management or high-level architecture.
Added 5 hours ago
Propulsion Engineer : Level 2/3
Northrop Grumman
Chandler, AZ
The Energetics Engineering team in the Mechanical and Energetics Department is hiring for a Propulsion Engineer : Level 2/3 located in Chandler, Arizona.
Added 5 hours ago
O
Principal Network Engineer
Oracle
Seattle, WA
- $114,600 to $234,600 USD / year
Engineer segmentation (VRFs/security zones), ACLs/policies, encryption (IPsec/TLS), and DDoS/WAF integrations aligned to zero-trust.
Added 5 hours ago
Implementation Engineer 4 (Perimeter)
Jobgether
Remote, United States
We are seeking an experienced Perimeter Implementation Engineer to join a Network Delivery and Execution team focused on enterprise cybersecurity infrastructure. In this hands-on technical…
Added 6 hours ago
Network Engineer IV
ULSA University of Louisville
United States
…for the design, implementation, operation, administration and management of highly complex university networks and services used by faculty, staff and students. This position independently…
Added 7 hours ago
Sr SW Design Quality Assurance Engineer
DexCom Inc
Remote, United States
…assurance activities such as requirements traceability, software configuration management, tool validation, and integration of cloud and data…
Added 8 hours ago
Mac Engineer II
Akima, LLC
Ashburn, VA
Cloud Lake is looking for a Mac Engineer II to work in Ashburn, VA. As an integral member of the CBP End User Device IT Management Services team, the Mac Support Engineer II (Intermediate)…
Added 8 hours ago
Systems Engineer I
Robert Half Inc.
Remote, United States
Robert Half is seeking a Systems Engineer I who, as part of a team, will operate key controls and respond to needs within Robert Half's Azure and AWS cloud computing infrastructure with a…
Added 8 hours ago
Senior Electrical Engineer- PCBA Designer
ASML US, LP. (US30)
San Diego, CA
Support project planning activities and communicate technical risks, project status, and mitigation plans to stakeholders and management.
Added 8 hours ago
Principal / Sr. Principal Software Engineer - Onsite Customer Integration
Northrop Grumman
Melbourne
The Software Engineer will participate in the full lifecycle of software development, including requirements development, modeling and design, application development, unit to CSCI testing,…
Added 8 hours ago
CORE Systems Engineer
Northrop Grumman
Baltimore
Experience effectively communicating and presenting complex technical concepts to project, program, and company management, other technical managers, and customers.
Added 8 hours ago
Principal Engineer Software (AHT)
Northrop Grumman
Wright-Patterson AFB
Demonstrated use of configuration management (Git, Gitlab)
Added 8 hours ago
Sr. Principal Software Engineer
Northrop Grumman
Beavercreek
Demonstrated use of Integrated Development Environments (IDEs) and configuration management (Git, Bitbucket)

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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