Jobs in the United States

25+ jobs

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Added 5 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Tulsa, OK
- $71,125 to $139,166 USD / year
The Eastern Oklahoma VA Health Care System seeks a Biomedical Engineer to support healthcare technology management. Responsibilities include assessing, acquiring, implementing, maintaining,…
Added 5 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Tulsa, OK
- $71,125 to $139,166 USD / year
The Eastern Oklahoma VA Health Care System seeks a Biomedical Engineer to support healthcare technology management. Responsibilities include assessing, acquiring, implementing, maintaining,…
Added 7 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers the opportunity to drive…
Added 7 mins ago
Senior Clinical Research Specialist - NV - Irvine, CA; Lafayette, CO or Fridley, MN (Onsite)
Medtronic
Lafayette, CO
Added 7 mins ago
Principal Sales Administrator / Analyst
Medtronic
Lafayette, CO
Improve reporting and analytics processes through automation, standardization, and workflow optimization.
Added 7 mins ago
CS
Lead Java Developer
Charles Schwab
Lone Tree, CO
- $165,000 to $174,000 USD / year
As a Lead Java Engineer you will be the technical lead on cross-team strategic Java engineering efforts to influence decision and alignment while understanding several teams' testing…
Added 7 mins ago
2027 Summer Intern:Security Engineer
Charter Communicatio
Greenwood Village, CO
…reconciliation across technology scanning toolsets. Assist with basic automation or scripting tasks (e.g., report generation, data pulls) under the guidance of team engineers. Attend team…
Added 7 mins ago
Senior EHS Specialist - Manufacturing Safety
Medtronic
Parker, CO · Boulder, CO · Louisville, CO
Added 8 mins ago
Software Engineer (Secret) (4611)
SMX
Colorado Springs, CO
Define and engineer solution capabilities that satisfy customer business drivers / requirements and meet service delivery objectives
Added 8 mins ago
Cloud Systems Engineer (Secret) (4496)
SMX
Colorado Springs, CO
Define and engineer solution capabilities that satisfy customer business drivers / requirements and meet service delivery objectives
Added 8 mins ago
Software DevOps Engineer
Infinity Technology
Colorado Springs, CO
Job Summary: As a DevOps Engineer, you will be responsible for designing, implementing, and maintaining processes for deploying several large-scale architectures. You will advocate for…
Added 8 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Denver, CO
…account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce…
Added 8 mins ago
System Development Engineer, Keya
Amazon
Denver, CO
Our work spans the breadth of AWS: from build automation and service operations to development of tools that accelerate region launches and maintain experience parity across dedicated cloud…
Added 8 mins ago
WC
Facilities Engineer
Westerra Credit Union
Denver, CO
- $33.57 to $41.96 USD / hour
…towers, VAV boxes, distribution, pumps, motors, etc.), building automation systems, plumbing, elevators, fire and life safety equipment, preventive maintenance, electrical and general…
Added 8 mins ago
WS
Software Engineer III
WALMART SUPER CENTER
Denver, CO
- $126,901 to $198,000 USD / year
Added 8 mins ago
AT
Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Denver, CO
- $146,400 to $263,600 USD / year
As a Senior II Site Reliability Engineer, you will be responsible for:
Added 8 mins ago
AT
Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Denver, CO
- $146,400 to $263,600 USD / year
As a Senior Site Reliability Engineer, you will be responsible for:
Added 8 mins ago
AT
Site Reliability Engineer II
Akamai Technologies, Inc.
Denver, CO
- $95,000 to $171,000 USD / year
As a Site Reliability Engineer II, you will be responsible for:
Added 8 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Denver, CO
Configure and test security policies, infrastructure-as-code controls, deployment automation, and supporting integrations in coordination with cloud platform and application owners.
Added 8 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Denver, CO
Are you an experienced, entrepreneurial Solutions Architect with deep expertise in database automation, DBaaS, and hybrid multi-cloud infrastructure? Do you excel at simplifying,…
Added 8 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Denver, CO
Build and maintain reusable infrastructure-as-code components and deployment automation for security policies, controls, and platform onboarding.
Added 8 mins ago
UG
Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
The Enterprise Finance Data Engineering team is seeking a Senior Data Engineer to design, build, and manage the data foundations that power enterprise finance analytics, automation, and…
Added 16 mins ago
Solution Consultant Director, Partner channel
Omilia
Remote, United States
Recruit and onboard Solution Consultant and Demo Engineer talent in alignment with regional headcount plans, ensuring new hires reach full productivity efficiently.
Added 20 mins ago
Senior Staff Tech Lead Manager, Ads Serving Infrastructure
Google
Mountain View, CA · New York, NY
Expertise in large systems indexing, serving, performance tuning and with automation systems and related infrastructure.
Added 23 mins ago
G
Process Engineer III
GBA
Broomfield, CO
- $90,000 to $120,000 USD / year
Job Description: Process Engineer III - Life Sciences

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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