Jobs in the United States

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Added 1 min ago
PMU Silicon Validation Engineer
Apple
Cupertino, CA
We are looking for an engineer with relevant experience in analog circuit and power supply designs who understand that the tight interaction between pre-silicon design and post-silicon…
Added 1 min ago
Senior Security Platform Automation Engineer
Apple
Seattle, WA
…design review tooling, and the registers of security-critical applications, data, and environments that security teams rely on, We build automation capabilities, and the tools other…
Added 1 min ago
Computer Systems Validation (CSV) Engineer
Watchmaker Genomics
Boulder, CO
Watchmaker Genomics is inviting applications for the full-time Computer Systems Validation (CSV) Engineer position, an on-site role in Boulder, Colorado. This position reports to the…
Added 1 min ago
Field Service Engineer Drives and Automation
GE Vernova
Unspecified, TX · Houston, TX
…customers’ power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a…
Added 2 mins ago
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Mission Critical Associate Field Engineer - PLC - Automated Logic - Sullivan, IN
Automated Logic Contracting Sv
Lisle, IL
- $43,500 to $87,500 USD / year
…who want a career, not just a shift. As a PLC Associate Field Engineer, you will be crucial to Automated Logic’s business through the field installation, startup, commissioning,…
Added 2 mins ago
CO
Senior Civil Engineer
City of Tulare
Tulare, CA
- $62.91 to $76.47 USD / hour
Are you a Professional Engineer (PE) ready to step into a high-level leadership role? We are seeking a Senior Civil Engineer to serve as a cornerstone of our Engineering Division. This is a…
Added 2 mins ago
Project Engineer 2
J.E. Dunn Construction Group Inc P
Dallas, TX
The Project Engineer 2 will complete and support routine construction and field execution responsibilities for construction projects utilizing construction fundamentals and company best…
Added 2 mins ago
Technical Sales Engineer – Automotive, Electronic Materials
Momentive Performance Materials 1001
Remote, United States
…advanced power electronics. We are seeking a Technical Sales Engineer to help accelerate the adoption of innovative materials solutions that enable the next generation of automotive…
Added 2 mins ago
Senior Mechanical Engineer- Industrial & Manufacturing
J.E. Dunn Construction Group Inc P
Kansas City, MO
The M/E Engineer will complete increasingly complex mechanical, electrical and field construction activities. This position will be responsible for collecting and assembling data,…
Added 3 mins ago
Manager - Quality
United Airlines
Chicago, IL
As a Quality Engineer Manager of Information Technology at United Airlines, you will be responsible and accountable for day-to-day supervision and direction of QE Engineers. You’ll directly…
Added 3 mins ago
Data Engineer
United Airlines
Chicago, IL
The objective of Data Engineer is to architect, implement and maintain robust data infrastructure that supports the end-to-end pipelines. This includes designing data ingestion processes,…
Added 3 mins ago
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Construction Occupational Health and Safety Summer Intern
IEW Construction Group
Hamilton Township, NJ
- $22 to $24 USD / hour
IEW Construction Group is a heavy civil construction company, currently searching for a SAFETY ENGINEER INTERN to join our growing Safety Team for the summer of 2027. This is a highly…
Added 3 mins ago
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Prin Quantitative Engineer
PECO
Malvern, PA
- $129,600 USD / year
PRIMARY PURPOSE OF POSITION The Quantitative Engineer will lead initiatives on developing quantitative methodologies and providing quantitative analysis to support engineering studies,…
Added 3 mins ago
Prototype Build Engineer
Stefanini Group
Auburn Hills, MI
Stefanini is looking for a Prototype Build Engineer, Auburn Hills, MI
Added 4 mins ago
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ECU Test Engineer
PACCAR
Mount Vernon, WA
- $80,800 to $120,800 USD / year
PACCAR Electronics is seeking a motivated and experienced ECU Test Engineer.
Added 4 mins ago
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Associate ECU Test Engineer
PACCAR
Mount Vernon, WA
- $70,500 to $105,800 USD / year
PACCAR Electronics is seeking a motivated and experienced Associate ECU Test Engineer.
Added 4 mins ago
C-130/L-382 Instructor Flight Engineer/Maintenance
CAE USA Inc
United States
Minimum of seven years’ experience as a flight engineer and three years’ experience as a C-130/L-382 Aircraft Flight Engineer Instructor
Added 4 mins ago
C-130 / L-382 Instructor Pilot
CAE USA Inc
United States
Minimum of seven years’ experience as a flight engineer and three years’ experience as a C-130/L-382 Aircraft Flight Engineer Instructor
Added 4 mins ago
Environmental Risk Officer II
Truist Bank
Atlanta, GA · Charlotte, NC
Added 5 mins ago
Senior Manager, Accounting
BlueRock Therapeutics LP
Cambridge, MA
…platform, we direct cellular differentiation and genetically engineer cells to create transformative therapies for patients suffering from neurological and ophthalmological…
Added 5 mins ago
Systems Engineer I/II - Network
Clayton
Certification in an IT System Administration/Engineer discipline (e.g., Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), etc.) preferred
Added 7 mins ago
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Staff Engineer, Storage Metadata and Context
Pixar
Emeryville, CA
- $182,835 to $236,610 USD / year
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
Added 7 mins ago
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Senior Director, Power Systems Engineering – OCI Data Center Infrastructure
Oracle
United States
- $182,000 to $414,400 USD / year
Added 7 mins ago
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Principal Software Developer
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
We are looking for a highly skilled distributed systems engineer to scale and optimize AI infrastructure components like GPU control plane and GPU data plane that provide computing…
Added 7 mins ago
Oliver Wyman Vector - DevOps Engineer (AWS & Cybersecurity)
Oliver Wyman, LLC
United States
The DevOps Engineer will be responsible for the management and enhancement of our cloud infrastructure on AWS, while ensuring high standards of cybersecurity are maintained. This includes…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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