Jobs in the United States

25+ jobs

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Added 4 mins ago
BC
Quality Surveillance Engineer
Bechtel Corporation
Clay, NY
- $91,000 to $138,800 USD / year
…large, complex, fast-paced project footprint to safely enable advanced manufacturing…
Added 5 mins ago
NS
MECHANICAL ENGINEER
Naval Sea Systems Command
Newport News, VA
- $90,838 to $118,092 USD / year
…include differential and integral calculus and courses (more advanced than first-year physics and chemistry) in five of the following seven areas of engineering science or physics: (a)…
Added 5 mins ago
US
SUPERVISORY GENERAL ENGINEER
United States Fleet Forces Command
Naval Shipyard, Portsmouth, VA
- $127,646 to $165,945 USD / year
You will serve as a SUPERVISORY GENERAL ENGINEER in the Assistant Chief Engineer for Submarines (Code 244B), Office of the Chief Engineering (Code 240), Engineering and Planning Department…
Added 5 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
Global Foundries
Malta, NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 5 mins ago
Mobile Engineer
CBRE
Tarrytown, NY
As a CBRE Mobile Engineer, you will be responsible for preventive maintenance and corrective repairs for buildings, industrial systems, vehicles, equipment, and grounds.
Added 5 mins ago
Sr Electrical Engineer
MTA
Queens, NY
This position provides advanced engineering support on any operating or capital rolling stock projects and efforts within the Maintenance of Equipment department. This includes design,…
Added 6 mins ago
Lead Engineer Electric System Eng
Avangrid Service Co
BINGHAMTON, NY
Lead Engineer - Electric System Engineering Reports to: Manager - Projects Unit Reports in office: Kirkwood/ Binghamton, NY The salary range for this position is dependent on location and…
Added 6 mins ago
Computer Engineer/Electrical Engineer Intern â Summer 2027
Hidden Level
Syracuse, NY
…enabling smarter cities. We design, manufacture, and deploy advanced sensor systems that deliver real-time insights for defense and commercial…
Added 6 mins ago
Software Systems Field Support Engineer/Representative
Huntington Ingalls Industries
Syracuse, NY
HII Mission Technologies is seeking a technically skilled software-focused Field Support Engineer / Representative to support the deployment, integration, operation, troubleshooting, and…
Added 6 mins ago
MB
Lead Software Engineer – Java, MS SQL
M&T Bank
Buffalo, NY
- $116,400 to $194,000 USD / year
Contribute ideas and recommendations to the team's application architectural design work, engineering practices and pattern changes, and present at architecture peer group and architecture…
Added 7 mins ago
Software Development Engineer, XCM Brand Marketing Tech
Amazon
New York, NY
XCM Brand Marketing Tech is seeking a talented Software Development Engineer who is customer-obsessed and entrepreneurial to help our global marketing organization build advanced technology…
Added 7 mins ago
Lead Software Engineer - Java/Cloud Engineer
JPMorgan Chase
New York, NY
Proficient in all aspects of the Software Development Life Cycle and advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
Added 8 mins ago
A
AI/ML Engineer
Arup
New York, NY
- $115,000 to $125,000 USD / year
This is an opportunity to work at the intersection of advanced technology and real-world engineering, alongside specialists from across Arup's global business. You'll have access to…
Added 8 mins ago
Sr Lead Software Engineer - Forward Deployed Engineer
JPMorgan Chase
New York, NY
As a Senior Lead Software Engineer at JPMorganChase within the Payments and Global Banking, Commercial & Industrial Lending division, you are an integral part of an agile team that works to…
Added 9 mins ago
NR
SPECIAL ASSISTANT FOR EXECUTIVE ORDER IMPLEMENTATION
Nuclear Regulatory Commission
Rockville, MD
- $184,900 to $209,600 USD / year
Added 11 mins ago
NN
General Engineer/ Physical Scientist
National Nuclear Security Administration
Los Alamos, NM
- $90,479 to $203,388 USD / year
The successful candidate for the General Engineer/Physical Scientist (QA position) will provide quality assurance technical expertise on all aspects of nuclear weapons components at a DOE…
Added 14 mins ago
UA
Mechanical Engineer
U.S. Army Corps of Engineers
Savannah, GA
- $104,502 to $127,443 USD / year
…education, your transcripts will be required as part of your application. Additional information about transcripts is in this…
Added 14 mins ago
UA
Mechanical Engineer
U.S. Army Corps of Engineers
Saint Louis, MO
- $104,502 to $127,443 USD / year
Basic Requirement for Engineer: A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a…
Added 14 mins ago
J
Senior Network Engineer
Jobgether
Remote, United States
- $75,000 to $110,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Network Engineer based in the United States.
Added 21 mins ago
NA
Senior Engineer, NROC Rotating Equipment
Nutrien Ag Solutions
Loveland, CO
- $127,837 to $149,000 USD / year
Responsible for developing predictive analytics and advanced analysis tools to perform exception-based remote monitoring of rotating equipment at 10 manufacturing sites in the Nitrogen…
Added 22 mins ago
UA
Computer Engineer
US ARMY HUMAN RESOURCES COMMAND (DRU)
Fort Knox, KY
- $106,437 to $138,370 USD / year
Basic Requirement for General Engineer:Successfully completed a four-year course of study leading to a Bachelor's or higher degree in professional engineering. To be acceptable, the…
Added 24 mins ago
VH
Biomedical Equipment Support Specialist (Information Systems)
Veterans Health Administration
Aurora, CO
- $113,930 to $148,112 USD / year
…(SPS), and Environmental Management Service (EMS). Utilizes advanced network test equipment and software including but not limited to tracers, wireless spectrum analyzers, network traffic…
Added 24 mins ago
FC
Electronics Engineer
Federal Communications Commission
Washington, DC
- $143,913 to $187,093 USD / year
This position is an Electronics Engineer in the Experimental Licensing Branch within the Electromagnetic Compatibility Division (Division) of the Office of Engineering and Technology (OET…
Added 24 mins ago
UA
CIVIL ENGINEER (HYDRAULICS)
U.S. Army Corps of Engineers
Galveston, TX
- $86,123 to $111,966 USD / year
…education, your transcripts will be required as part of your application. Additional information about transcripts is in this…
Added 26 mins ago
UA
INTERDISCIPLINARY
U.S. Army Corps of Engineers
Sault Ste. Marie, MI
- $118,204 to $145,483 USD / year
…education, your transcripts will be required as part of your application. Additional information about transcripts is in this…

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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