Remote jobs in the United States

25+ jobs

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Added 6 mins ago
A
Senior AI Engineer
AJAIA
Remote, United States
- $15,000 USD / year
As a Senior AI Engineer at Ajaia, you will lead the technical build of AI systems across client engagements and internal products where speed, adaptability, and execution quality matter.
Added 7 mins ago
Staff Mechanical Engineer
Red Cell Partners
Remote, United States
Dash 2 Dynamics (D2) is seeking a practical, inventive Staff Mechanical Engineer to serve as the senior mechanical technical owner for plasma-enabled antenna and advanced communications…
Added 7 mins ago
Staff Electrical Engineer
Red Cell Partners
Remote, United States
Dash 2 Dynamics (D2) is seeking a Staff Electrical Engineer to lead mixed-signal electrical design for the electronics that enable our plasma-enhanced antenna and communications systems.…
Added 18 mins ago
Senior Chaos Engineer
Solace Corporation
Remote, United States
…correctly no matter what the world throws at it. As a Senior Chaos Engineer on our R&D team, you’ll own how we prove that. You’re a systems-level thinker who starts from the problems our…
Added 21 mins ago
F
RF/mm-Wave GaN Power Amplifier Design Engineer
Falcomm
Remote, United States
- $160,000 to $225,000 USD / year
As an RF/mm-Wave GaN Power Amplifier Design Engineer, you will design GaN PA MMICs from customer specification through fabrication and packaging to a finished, shipped product. You will see…
Added 21 mins ago
F
RF/mm-Wave CMOS Power Amplifier Design Engineer
Falcomm
Remote, United States
- $160,000 to $225,000 USD / year
…excellence in performance. As an RF Power Amplifier Design Engineer, you will join our dedicated team of experts who are committed to pushing the boundaries of semiconductor technology.…
Added 22 mins ago
Software Engineering Manager
Facilities Management Express
Remote, United States
Lead and grow your team: Give every engineer clarity on their role, responsibilities, goals, and the team’s processes, and clearly communicate changes to practices, priorities, and…
Added 26 mins ago
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Senior Site Reliability Engineer
AbbVie
Remote, United States
- $96,500 to $183,500 USD / year
AbbVie Information Security is looking for a highly motivated, diligent, and skillful Site Reliability Engineer to join the Cyber Security Engineering (CSE) Team. The CSE Team, working…
Added 33 mins ago
X
Senior Software Engineer
Xplor
Remote, United States
- $150,000 to $170,000 USD / year
We're looking for a senior software engineer who can design and write code in a multi-tenant SaaS environment. The candidate needs to be highly collaborative, productive in a dynamic…
Added 34 mins ago
Market Implementation Specialist
Scan.com
Remote, United States
…Early on, your priority is learning the current implementation process end-to-end and successfully coordinating at least one launch from kickoff through…
Added 37 mins ago
Forensic Electrical Engineer - Northeast USA
Rimkus
Remote, United States
Our electrical engineer provides forensic consulting services requiring electrical engineering expertise for insurance, legal, industrial, and other clients. Assesses and determines the…
Added 37 mins ago
Forensic Electrical Engineer - Northeast USA
Rimkus
Remote, United States
Our electrical engineer provides forensic consulting services requiring electrical engineering expertise for insurance, legal, industrial, and other clients. Assesses and determines the…
Added 37 mins ago
Forensic Electrical Engineer - Northeast USA
Rimkus
Remote, United States
Our electrical engineer provides forensic consulting services requiring electrical engineering expertise for insurance, legal, industrial, and other clients. Assesses and determines the…
Added 37 mins ago
Forensic Electrical Engineer - Northeast USA
Rimkus
Remote, United States
Our electrical engineer provides forensic consulting services requiring electrical engineering expertise for insurance, legal, industrial, and other clients. Assesses and determines the…
Added 47 mins ago
Senior AI Engineer
AJAIA
Remote, United States
As a Senior AI Engineer at Ajaia, you will lead the technical build of AI systems across client engagements and internal products where speed, adaptability, and execution quality matter.
Added 48 mins ago
SC
Systems Engineer III - Design
SmartTech Contracting LLC
Remote, United States
- $78,750 to $95,812.5 USD / year
Position Title: Systems Engineer III - Design
Added 1 hour ago
Senior Aerodynamics CFD Engineer
Executive Recruiting Group
Remote, United States
We are seeking a Senior Aerodynamics/CFD Engineer for our Boulder, Colorado location. This role can be remote with travel.
Added 1 hour ago
Senior Manufacturing Engineer- Structural Assembly
Executive Recruiting Group
Remote, United States
We are is seeking a Senior Manufacturing Engineer – Structural Assembly to play a key role in the development of a Part 25 clean-sheet aircraft. Your focus will be to ensure that…
Added 1 hour ago
Software Engineer, Security Focus
eVisit
Remote, United States
We are looking for a hands-on full-stack Software Engineer who will focus primarily on security remediation. Your first priority will be owning the remediation of vulnerabilities identified…
Added 1 hour ago
Release Manager
eVisit
Remote, United States
This is not a runbook-execution seat. You are expected to understand why the release process works, handle non-standard releases on their merits, and continuously improve the process.
Added 1 hour ago
Senior Recruiter, HCIT & Federal
eVisit
Remote, United States
Assess candidates beyond resume keywords; understand what a DevSecOps engineer, an enterprise architect, or a healthcare BA actually does well enough to calibrate with the hiring manager.
Added 1 hour ago
Operations Engineer
Essel
Remote, United States
Essel is seeking an Operations Engineer to join our team. As an Operations Engineer, you will be responsible for ensuring the smooth operation of our projects and identifying opportunities…
Added 1 hour ago
Operations Engineer
Essel
Remote, United States
Essel is seeking an Operations Engineer to join our team. As an Operations Engineer, you will be responsible for ensuring the smooth operation of our projects and identifying opportunities…
Added 2 hours ago
Semantic Data and AI Engineer
Enterprise Knowledge
Remote, United States
Enterprise Knowledge (EK) is hiring a full-time Semantic Data and AI Engineer to join our growing Semantic Engineering and AI Practice. In this role, you will be responsible for designing…
Added 2 hours ago
Customer Solution Engineer - Quote to Cash
Zuora
Remote, United States
Benefits may vary by location; details will be shared during the interview process

Jobgether

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Engineer based in the United States.

As a Support Engineer, you will play a central role in ensuring customers receive reliable, responsive, and effective technical support throughout their experience with a technology platform. You will manage incoming support requests, investigate technical issues, troubleshoot integrations, and coordinate solutions across internal teams and external partners. Working in an AI-first support environment, you will leverage intelligent agents and automation to improve response times, streamline investigations, and enhance service quality. You will also serve as a dedicated technical contact for selected accounts, helping customers navigate complex operational and compliance-related challenges. Beyond resolving immediate issues, you will identify recurring problems and transform them into better documentation, automated workflows, and product improvements. This is an excellent opportunity for an ambitious, technically curious professional to develop hands-on expertise and grow toward broader responsibilities in Solutions Engineering, Product, or Deployment Strategy.

Accountabilities:

Technical Support and Queue Management:
Manage incoming support requests from direct customers and partner support teams, prioritizing tickets according to urgency, customer impact, contractual service-level agreements (SLAs), and account engagement levels.
Maintain clear ownership of every support request, ensuring each ticket has an assigned owner, defined next steps, and regular progress updates.
Monitor response and resolution times, customer satisfaction (CSAT), first-contact resolution rates, and recurring issue rates to maintain high support standards.
Take responsibility for issues requiring collaboration with other internal teams or external providers, ensuring effective follow-through until resolution.
Technical Troubleshooting and Resolution:
Investigate and resolve technical issues involving platform configurations, APIs, integrations, system logs, and data mappings.
Identify whether problems originate from customer configurations or underlying product defects, test proposed solutions, and confirm successful recovery.
Escalate complex technical issues to Engineering with clear documentation, diagnostic evidence, and actionable recommendations.
Support customers during implementation and onboarding activities by resolving tactical technical issues and allowing deployment teams to focus on broader project delivery.
Account and Partner Support:
Act as the primary technical support contact for assigned accounts, developing a strong understanding of their configurations, operational history, ongoing issues, and key stakeholders.
Identify potential account risks and improvement opportunities through support interactions and communicate relevant insights to account owners.
Provide Tier 2 and Tier 3 technical support to partner support teams, offering troubleshooting guidance and strengthening their technical capabilities.
Improve partner-facing troubleshooting documentation and ensure customer requests are routed through the appropriate partner channels while maintaining visibility over significant issues.
Compliance Operations:
Support operational compliance processes, including I-9 and E-Verify recovery, reverification, Memorandum of Understanding (MOU) and web services configuration, and USCIS notice remediation.
Translate approved compliance guidance into practical customer support procedures and escalate situations requiring additional compliance expertise.
Ensure compliance-related issues are handled appropriately and remain within established responsibilities and authorization levels.
AI, Automation, and Continuous Improvement:
Use AI-powered agents and automation tools to support ticket triage, technical investigations, reporting, and customer communications.
Review and validate AI-generated outputs, maintaining appropriate human oversight for consequential decisions and customer-impacting actions.
Monitor automation effectiveness and identify opportunities to improve efficiency without compromising accuracy or service quality.
Maintain and improve help center articles, training resources, Academy content, and internal troubleshooting runbooks.
Identify recurring support issues and turn them into improved documentation, automated workflows, or evidence-based product enhancement recommendations.

Requirements:

Entry-to-mid-level professional experience, with demonstrated achievements in technical support, help desk operations, customer operations, or a related field.
A proven ability to manage support requests from initial diagnosis through resolution, recovery, and prevention.
Strong organizational and prioritization skills, with the ability to manage multiple open tickets, competing deadlines, and changing priorities.
Demonstrated experience building or implementing practical AI-powered solutions, such as intelligent agents, automations, tools, or workflows that deliver measurable efficiency improvements.
Ability to explain how AI-based solutions were developed, tested, monitored, and improved, including how inaccurate outputs or technical issues were addressed.
Technical curiosity and familiarity with APIs, system logs, data mappings, spreadsheets, and SQL, or the demonstrated ability to learn these technologies quickly.
Strong troubleshooting, analytical, and problem-solving skills, with a genuine interest in identifying root causes rather than simply addressing symptoms.
Excellent written and verbal communication skills, including the ability to provide clear technical updates, document investigations, and establish realistic customer expectations.
A proactive, self-motivated approach, supported by examples of personal projects, entrepreneurial initiatives, GitHub contributions, or organizations and tools independently developed or managed.
Demonstrated leadership potential, including the ability to take ownership of projects, coordinate others, and deliver results without requiring constant direction.
Adaptability, openness to feedback, and a strong commitment to continuous learning and professional development.
Willingness to provide occasional after-hours support when escalations require attention, with flexibility and appropriate coordination.
Previous exposure to HR operations, staffing, high-volume recruitment, payroll, I-9, or E-Verify processes is an advantage.

Additional role expectations:

This is a technical support and operations position, not a sales, pre-sales, or account management role.
The position does not involve sales quotas, renewal management, upselling, or ownership of new customer implementations.
Candidates should be motivated by solving technical problems, improving AI-powered support capabilities, and developing toward more advanced technical responsibilities.

Benefits:

Competitive compensation: Attractive salary package based on experience and qualifications.
Equity participation: Opportunity to receive equity in a fast-growing startup.
Healthcare coverage: Medical, dental, and vision benefits.
Retirement benefits: Access to retirement savings benefits.
Remote work: Remote-first working environment within the United States.
Flexible collaboration: Optional opportunities for in-person team collaboration.
Professional development: Weekly one-on-one coaching, regular feedback, and ongoing support for career growth.
Career progression: Opportunities to advance into Solutions Engineering, Deployment Strategy, Product, and other technical roles.
AI innovation: Hands-on experience developing and improving AI agents, automated workflows, and intelligent support solutions.
Broad technical exposure: Opportunity to gain in-depth knowledge of platform operations, customer onboarding, integrations, and compliance processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Troubleshoot
Regulatory compliance
Documentation
Prioritization
Customer service
Troubleshooting
Process improvement
Reporting
SQL
Problem solving
Communication skills
GitHub
Leadership
Adaptability
Sales
Upselling
Onboarding

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