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Manager, Data Technology
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Senior Manager, Enterprise Systems
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Senior Manager, Data Analytics Enablement
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Added 1 min ago
Senior - Finance Quality Assurance Engineer
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Software Engineer AI & Digital Health
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Ann Arbor, MI
Experience integrating APIs and services, and working with relational databases and SQL.
Added 2 mins ago
Senior Data Engineer
DTE Energy
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Deploys and automates Machine Learning Models in a data environment (e.g., SQL server, Cloud platform, on-premise servers and machines), including workflow orchestration, scheduling and…
Added 3 mins ago
Engineer- Controls II USA
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Some Microsoft SQL Server Database configuration experience.
Added 3 mins ago
Manager, Data & Integration
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Execute complex/dynamic SQL scripts to troubleshoot, resolve, and generate flat files or reports to support issue resolution, data validation, and other data needs to support client…
Added 4 mins ago
Senior Software Engineer - GA
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5+ years of experience in SQL database development, including:
Added 5 mins ago
Senior Software Engineer - Digital Platforms
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Technical Expertise: In-depth experience with SQL and NoSQL data stores, coding applications using Java or Python, building scalable web services, ESB, and event/stream processing.
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Architect
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PEGA, CSS3, Mobile, JSON, Cognos, Hadoop, SQL, J2EE, HTML5/XML
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4+ years' experience with both SQL and NoSQL database technologies as well as Cloud database technologies
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Senior Data Engineer
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5 years of experience in SQL and experience with database technologies (e.g., MySQL, PostgreSQL, MongoDB).
Added 6 mins ago
Sr. Analytics Engineer
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Expert-level SQL skills and strong experience with dbt, Snowflake, BigQuery, or similar modern data stack tools.
Added 7 mins ago
Production Automation Engineer
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Staff QA Manager
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Principal Software Engineer
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EDI Developer
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Buchanan Hauling is hiring an EDI Developer to help keep our technology connected, our data accurate, and our operations running smoothly.
Added 12 mins ago
Sr. Syteline Systems Analyst
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Knowledge of Infor OS, ION, APIs, SQL, and ERP reporting tools.
Added 12 mins ago
IS
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Infinity Systems Engineering
Colorado Springs, CO
- $40 to $50 USD / hour
Use SQL to query, validate, and analyze database information associated with testing activities.
Added 13 mins ago
GTM Engineer
Poka EN
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Comfort with APIs, webhooks and scripting in Python, JavaScript or SQL
Added 13 mins ago
Actuarial Manager
Lemonade
Remote, United States
- Proficiency in data science programming languages such Python, and database query tools such as SQL
Added 14 mins ago
Microsoft SQL DBaaS Engineer – TS/SCI with Polygraph
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United States
Own your career as a MS SQL DBaaS Engineer at GDIT. Here, you’ll have the opportunity to build strong lines of systems engineering and develop your skills using cutting-edge technologies.…
Added 14 mins ago
Senior Data Engineer (AWS & Databricks)
GD Information Technology, Inc.
Remote, United States
Engineer multi-tenant, cloud-based environments supporting hybrid/on‑premises systems, enabling SQL, NoSQL, IaaS, PaaS, distributed SQL, multi-modal, and event-driven/streaming databases.

Jobgether

Sr. Support Specialist

Remote, United States

$65,000 to $80,000 USD / year

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Job details

Pay: $65,000 to $80,000 USD / year
Experience: At least 6 years of customer-facing support experience, including 2 or more years in a senior, lead, or escalation-focused position.
Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Support Specialist based in the United States.

As a senior member of the Customer Support team, you will serve as the go-to expert for complex customer issues and critical escalations. You will take ownership of challenging technical problems, ensuring timely resolution and exceptional customer experiences. Working across Customer Success, Product, Data, and Engineering, you will help improve operational efficiency and product reliability. This role offers significant autonomy, allowing you to set priorities, lead cross-functional initiatives, and proactively address customer-impacting challenges. You will also mentor teammates, share technical expertise, and contribute to the development of scalable support processes. Join a collaborative, fast-paced, and mission-driven environment where your work contributes to meaningful advancements in healthcare and life sciences. This is an opportunity to shape support operations while making a tangible impact on customers and internal teams.

Accountabilities:

• Own complex and escalated customer issues from initial investigation through resolution, ensuring appropriate communication and escalation throughout the process.

• Manage, respond to, resolve, and route support tickets through Zendesk, collaborating closely with Customer Success, Data, Engineering, and Product teams.

• Develop and execute plans to identify, escalate, and resolve operational challenges.

• Manage technical escalations through Jira, working with Engineering and Product teams to reproduce, investigate, categorize, and validate bugs.

• Act as a subject matter expert for one or more product areas, providing technical guidance and support expertise.

• Establish methods and procedures for new or specialized assignments while coordinating the work of other team members.

• Lead small cross-functional projects by defining milestones, providing direction, and maintaining clear communication with stakeholders.

• Independently manage priorities while helping establish priorities and workflows for more junior team members.

• Proactively identify potential customer issues, operational blockers, and recurring support trends, translating insights into actionable improvements.

• Identify operational and data-related risks that may impact execution and develop effective solutions.

• Mentor, coach, and support team members, contributing to their professional development and leading day-to-day activities when needed.

• Create, maintain, and improve technical documentation, standard operating procedures (SOPs), knowledge base articles, and support resources.

• Maintain high standards of accuracy, accountability, and attention to detail across all responsibilities.

Requirements:

• Must be authorized to work in the United States without additional sponsorship due to data access requirements.

• At least 6 years of customer-facing support experience, including 2 or more years in a senior, lead, or escalation-focused position.

• Previous experience working in a B2B SaaS environment.

• Hands-on experience with ticketing and issue-tracking platforms such as Zendesk, Jira, or Salesforce.

• Demonstrated experience leading cross-functional projects, initiatives, or process improvements.

• Experience mentoring, training, or guiding other customer support professionals.

• Excellent written and verbal English communication skills, including the ability to communicate effectively with senior stakeholders.

• Ability to translate complex technical concepts into clear, accessible explanations for audiences with varying levels of technical expertise.

• Strong organizational and prioritization skills, with the ability to manage multiple customer issues and projects simultaneously.

• Highly proactive and independent working style, with the ability to make decisions and manage priorities with minimal supervision.

• Strong attention to detail, accountability, and commitment to accuracy.

• Customer-focused mindset with demonstrated empathy and the ability to manage difficult customer situations constructively.

• Preferred qualifications: Familiarity with SQL, AWS Athena, S3, APIs, Microsoft Excel, Google Workspace, or similar technical tools.

• Experience in healthcare, life sciences, or data-driven products is an advantage.

• Experience creating SOPs, knowledge base articles, or help center documentation is preferred.

Benefits:

• Annual salary: $65,000–$80,000, depending on experience.

• Equity compensation in the form of Restricted Stock Units (RSUs).

• Comprehensive health insurance options.

• Generous paid time off.

• Scheduled company-wide wellness holidays.

• Retirement savings options.

• Health and charitable donation stipends.

• Opportunities to participate in impactful Business Resource Groups.

• The opportunity to collaborate with leading biotech and life sciences organizations in an innovative industry dedicated to improving global healthcare.

• Fully remote work environment within the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Communication skills
Zendesk
Jira
Documentation
Attention to detail
Salesforce
Coaching
Prioritization
SQL
AWS
Microsoft Excel
Google Workspace

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