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Added 1 min ago
Snr Cybersecurity Consultant Engineer (Architecture, Infrastructure and Remediation)
LevelBlue LLC
United States
Deliver engagements across a range of service lines. Lead SIEM design and implementation on greenfield SOC builds and brownfield optimization: data-source onboarding (e.g., telemetry…
Added 1 min ago
M
Vision Engineer
ManpowerGroup
Wixom, MI
- $48 USD / hour
Our client, a machine vision and industrial automation solutions provider , is seeking a Machine Vision Engineer to join their team. As a Machine Vision Engineer , you will be part of the…
Added 1 min ago
Transmission & Structural Department Leader
Verdantas
Petoskey, MI
Identify emerging market needs, delivery models, technologies, and service opportunities and translate them into an actionable department growth plan
Added 1 min ago
DATA QUALITY ENGINEER I/II/III
Central Michigan University
Mount Pleasant, MI
DATA QUALITY ENGINEER I/II/III Position Number: S-4004 Position Summary: The Data Quality Engineer supports institutional data quality across Central Michigan University by profiling,…
Added 1 min ago
Ford Racing Product Development Engineer
Ford Motor Company
Allen Park, MI
…are looking for a talented and highly motivated Body Exterior Engineer to join our Body Exterior Engineering…
Added 1 min ago
Ford Racing Powertrain Procurement & Supply Chain Specialist
Ford Motor Company
Allen Park, MI
Develop and utilize KPIs to rate Suppliers based on their service level and Quality.
Added 1 min ago
Ford Racing Powertrain Business Manager
Ford Motor Company
Allen Park, MI
Paid time off for individual and team community service.
Added 1 min ago
SIOP Manager - Pneumatics Platform
IDEX
Benton Harbor, MI
…Linthicum, Maryland, we offer the scale and agility to innovate, engineer, and transform ideas into reliable solutions for the world’s most critical applications. Our products power…
Added 1 min ago
Prin Renewables Engineer
Consumers Energy
JACKSON, MI
…days on Monday, Tuesday and Thursday assigned to the Parnall Service Center located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate…
Added 2 mins ago
Project Administrator
Trane Technologies
Livonia, MI
Trane has a new exciting opportunity to join our organization as a Project Administrator in our Livonia, MI Service group. Under direct supervision, the Service Project Administrator is…
Added 2 mins ago
Infrastructure Engineer - Intune Platform & Mobile Security
HTC Global Services Inc
Troy, MI
Job Title :Microsoft Intune / MDM Engineer Position Overview
Added 2 mins ago
Network Engineer III / Information Technologist III
Michigan State University(MSU)
East Lansing, MI
Working/Functional Title Network Engineer III ### Position Summary The Network Planning team designs and engineers MSU's wired and wireless networks, provides escalation support for complex…
Added 2 mins ago
Manufacturing Engineer-Package Attach/ Reflow Soldering
Ford Motor Company
Dearborn, MI
Paid time off for individual and team community service
Added 2 mins ago
Discrete Event Simulation (DES) Engineer, Final Assembly
Ford Motor Company
Dearborn, MI
Paid time off for individual and team community service
Added 2 mins ago
Blue Cruise Core Integration Engineer
Ford Motor Company
Dearborn, MI
Paid time off for individual and team community service
Added 2 mins ago
Construction Project Engineer
Rockford Construction
Detroit, MI
Rockford is seeking a motivated Construction Project Engineer to join our team. In this role, you will support construction projects from start to finish, assisting with project planning,…
Added 2 mins ago
Senior Engineer
PwC
Detroit, MI · Grand Rapids, MI
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 2 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Lansing, MI
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 2 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Lansing, MI
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 2 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Lansing, MI
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 2 mins ago
Associate Software Engineer
Highmark Health
Lansing, MI
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 2 mins ago
Software Engineer 2
Humana
Lansing, MI
The Software Engineer 2 develops, tests, and maintains software applications that support business and technology objectives. The associate works on moderately complex assignments,…
Added 2 mins ago
T
Information Security Engineer
TTEC
Lansing, MI
- $65,000 to $70,000 USD / year
…award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business.…
Added 2 mins ago
Network Operations Engineer
Meta
Lansing, MI
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 2 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Lansing, MI
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…

Jobgether

Sr. Software Technical Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United States.

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program. In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations. You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes. Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks. You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement. This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems. Accountabilities

You will serve as a senior technical resource for the Program Management team, helping coordinate software initiatives, manage technical dependencies, and ensure operational stability. Your responsibilities will include:

• Oversee and support the entire Software Development Life Cycle (SDLC), from planning and development through implementation, maintenance, and production support.

• Manage technical projects from assignment through implementation, ensuring milestones and delivery objectives are achieved.

• Monitor system performance and proactively identify, assess, and mitigate technical and operational risks.

• Support program leadership with change management activities, dependency assessments, and Critical Path Method (CPM) planning.

• Develop and maintain risk burndown charts to track dependencies, mitigation strategies, and project readiness.

• Identify technical requirements, system impacts, and integration dependencies during early software planning stages.

• Coordinate development readiness assessments, technical discovery, and requirements reviews.

• Support production incidents, performance issues, defect resolution, and ongoing software maintenance activities.

• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

• Collaborate with multiple technical teams to manage system dependencies and resolve complex cross-platform challenges.

• Coordinate technical resources during high-priority production incidents to support timely resolution.

• Monitor team velocity and contribute to capacity planning and resource allocation.

• Recommend and implement process improvements to strengthen software delivery, operational efficiency, and technical performance.

• Communicate technical risks, project status, and recommendations clearly to Program Managers and other stakeholders.

Requirements

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

• Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

• At least 8 years of experience in an enterprise software development environment.

• At least 3 years of hands-on computer programming experience, including developing complex web applications.

• Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

•

At least one of the following certifications:

• SAFe Release Train Engineer (RTE).

• SAFe Architect.

• PMI Agile Certified Practitioner (PMI-ACP).

• Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

• Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

• Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

• Experience working across multiple technical teams, platforms, and system integrations.

• Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

• Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

• Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

• Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

• Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

• Strong analytical, troubleshooting, documentation, and problem-solving skills.

• Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

• Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

• Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).

• Must be eligible to obtain Public Trust security clearance.

• Must have resided in the United States continuously for the past five years.

• Must not have spent more than six months traveling outside the United States during the past five years. Military service is excluded from this restriction.

• Candidates without the required clearance will be subject to a Federal Government background investigation.

Benefits

• Contract-to-hire employment opportunity.

• Onsite position based in Merrifield, Virginia.

• Opportunity to support a critical Federal Government technology program.

• Exposure to complex enterprise software systems, cloud technologies, APIs, and modern containerization environments.

• Opportunity to contribute to strategic software planning, technical risk management, and large-scale system improvements.

• Collaboration with experienced technical teams and Program Management professionals.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Leadership
Software development
Change management
Forecasting
Process improvement
Program management
Monitor system performance
Computer programming
Docker
Kubernetes
CI/CD
Agile
Paramedic
Industrial software
Troubleshoot
Microsoft Windows
Linux
SQL
GitHub
Microsoft Office
Collaboration
Zoom
Troubleshooting
Documentation
Problem solving
Communication skills
Stakeholder management
Time management
Budget management
Risk management
Adaptability
Teamwork

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