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Added 8 mins ago
K&I Premium Services Manager
Ogletree Deakins
Greenville, SC
Ogletree Deakins’ Knowledge and Innovation (“K&I”) department has an opportunity for a highly skilled and motivated Manager to join the K&I Premium Services team. K&I Premium Services…
Added 8 mins ago
WP
Assistant Community Manager
Woodmont Properties
Metuchen, NJ
- $70,000 to $75,000 USD / year
Woodmont Properties is seeking an energetic, service-focused Assistant Community Manager to help lead the day-to-day operations of one of our apartment communities. Working closely with the…
Added 18 mins ago
G
Research and Development Manager
GPAC
Long Island City, NY
- $150,000 to $160,000 USD / year
Participate in resolution of complaints and QA cases.
Added 18 mins ago
G
Research and Development Manager
GPAC
Holbrook, NY
- $150,000 to $160,000 USD / year
Participate in resolution of complaints and QA cases.
Added 18 mins ago
G
Research and Development Manager
GPAC
Bohemia, NY
- $150,000 to $160,000 USD / year
Participate in resolution of complaints and QA cases.
Added 19 mins ago
G
Research and Development Manager
GPAC
Nesconset, NY
- $150,000 to $160,000 USD / year
Participate in resolution of complaints and QA cases.
Added 19 mins ago
G
Research and Development Manager
GPAC
Farmingville, NY
- $150,000 to $160,000 USD / year
Participate in resolution of complaints and QA cases.
Added 19 mins ago
Human Resources Manager
Somerton School District #11
Somerton, AZ
Added 19 mins ago
Manager, CAM Business Operations Lead
CVS Health
Phoenix, AZ
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 19 mins ago
Product Manager, Claims Automation & Integrations , On-Road Incident Management (ORIM)
Amazon
Tempe, AZ
We are seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation capabilities across our incident and claims ecosystem. This role…
Added 19 mins ago
Warehouse Manager
US Foods
Phoenix, AZ
Inbound Warehouse Manager - SSA will ensure a warehouse culture focused on people, safety, service, and cost through meaningful engagements with warehouse associates, best in-class service…
Added 19 mins ago
Manager, Clinical Laboratory
Abbott
Phoenix, AZ
The Manager, Clinical Laboratory facilitates timely and effective communication with other departments regarding service coverage needs and resolution of issues related to commercial…
Added 20 mins ago
MC
Datacenter Regional Operations Specialist - Rapid Response
Microsoft Corporation
Phoenix, AZ
- $84,400 to $186,600 USD / year
Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
Added 23 mins ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
…Our partner is looking for a Sr. Software Technical Support Manager based in the United…
Added 23 mins ago
J
Senior Clinical Research Associate / Associate Clinical Trial Manager
Jobgether
Remote, United States
- $110,000 to $120,000 USD / year
…Senior Clinical Research Associate / Associate Clinical Trial Manager based in the United…
Added 23 mins ago
J
Project Manager 1 - Substation (STATCOM)
Jobgether
Remote, United States
- $100,019 to $152,807 USD / year
…applications and next steps. Our partner is looking for a Project Manager 1 - Substation (STATCOM) based in the United…
Added 23 mins ago
J
Director, Employee Relations
Jobgether
Remote, United States
- $155,000 to $175,000 USD / year
…for the Employee Relations function, ensuring consistent case resolution, effective risk management, and strong collaboration across HR, Legal, and business teams. Your responsibilities…
Added 31 mins ago
G
Personal Lines Account Manager
GPAC
Hazleton, PA
- $60,000 to $80,000 USD / year
…opportunity for you to join our team as a Personal Lines Account…
Added 32 mins ago
G
Personal Lines Account Manager
GPAC
Hornell, NY
- $60,000 to $80,000 USD / year
…opportunity for you to join our team as a Personal Lines Account…
Added 32 mins ago
G
Personal Lines Account Manager
GPAC
North Scituate, RI
- $60,000 to $80,000 USD / year
…opportunity for you to join our team as a Personal Lines Account…
Added 33 mins ago
G
Personal Lines Account Manager
GPAC
Thompson, CT
- $60,000 to $80,000 USD / year
…opportunity for you to join our team as a Personal Lines Account…
Added 38 mins ago
Resident Engineer, Product Dev - Eng'g
Yazaki International Corporation
Canton, MI
…coordinates engineering activities, customer requirements, issue resolution, engineering changes, launch support, and cross-functional communication to ensure successful product development…
Added 44 mins ago
Clearinghouse Site Representative
Sierra Management And Technologies Inc
Havelock, NC · California, MD · Lakehurst, NJ · Orange Park, FL
…depots, and industry, JDRS enables rapid identification and resolution of materiel, software, process, and publication issues. The system directly supports warfighter safety, readiness, and…
Added 47 mins ago
Clinic Operations Manager III
Samaritan Health Services
Corvallis, OR
…administration. Position will be classified as a level I, II, or III Manager based on scope of responsibility, to include number of service lines, communities, clinics, and…
Added 50 mins ago
Oracle HCM Platform Manager
QualityAI
Santa Clara, CA
We are looking for a Oracle HCM Platform Manager to join our growing team in United States!

Jobgether

Sr. Software Technical Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United States.

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program. In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations. You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes. Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks. You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement. This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems. Accountabilities

You will serve as a senior technical resource for the Program Management team, helping coordinate software initiatives, manage technical dependencies, and ensure operational stability. Your responsibilities will include:

• Oversee and support the entire Software Development Life Cycle (SDLC), from planning and development through implementation, maintenance, and production support.

• Manage technical projects from assignment through implementation, ensuring milestones and delivery objectives are achieved.

• Monitor system performance and proactively identify, assess, and mitigate technical and operational risks.

• Support program leadership with change management activities, dependency assessments, and Critical Path Method (CPM) planning.

• Develop and maintain risk burndown charts to track dependencies, mitigation strategies, and project readiness.

• Identify technical requirements, system impacts, and integration dependencies during early software planning stages.

• Coordinate development readiness assessments, technical discovery, and requirements reviews.

• Support production incidents, performance issues, defect resolution, and ongoing software maintenance activities.

• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

• Collaborate with multiple technical teams to manage system dependencies and resolve complex cross-platform challenges.

• Coordinate technical resources during high-priority production incidents to support timely resolution.

• Monitor team velocity and contribute to capacity planning and resource allocation.

• Recommend and implement process improvements to strengthen software delivery, operational efficiency, and technical performance.

• Communicate technical risks, project status, and recommendations clearly to Program Managers and other stakeholders.

Requirements

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

• Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

• At least 8 years of experience in an enterprise software development environment.

• At least 3 years of hands-on computer programming experience, including developing complex web applications.

• Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

•

At least one of the following certifications:

• SAFe Release Train Engineer (RTE).

• SAFe Architect.

• PMI Agile Certified Practitioner (PMI-ACP).

• Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

• Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

• Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

• Experience working across multiple technical teams, platforms, and system integrations.

• Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

• Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

• Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

• Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

• Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

• Strong analytical, troubleshooting, documentation, and problem-solving skills.

• Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

• Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

• Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).

• Must be eligible to obtain Public Trust security clearance.

• Must have resided in the United States continuously for the past five years.

• Must not have spent more than six months traveling outside the United States during the past five years. Military service is excluded from this restriction.

• Candidates without the required clearance will be subject to a Federal Government background investigation.

Benefits

• Contract-to-hire employment opportunity.

• Onsite position based in Merrifield, Virginia.

• Opportunity to support a critical Federal Government technology program.

• Exposure to complex enterprise software systems, cloud technologies, APIs, and modern containerization environments.

• Opportunity to contribute to strategic software planning, technical risk management, and large-scale system improvements.

• Collaboration with experienced technical teams and Program Management professionals.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Leadership
Software development
Change management
Forecasting
Process improvement
Program management
Monitor system performance
Computer programming
Docker
Kubernetes
CI/CD
Agile
Paramedic
Industrial software
Troubleshoot
Microsoft Windows
Linux
SQL
GitHub
Microsoft Office
Collaboration
Zoom
Troubleshooting
Documentation
Problem solving
Communication skills
Stakeholder management
Time management
Budget management
Risk management
Adaptability
Teamwork

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