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Added 12 mins ago
Sr. Technical Product Manager
Keysight Technologies, Inc.
Calabasas, CA · Santa Clara, CA
Keysight is seeking a Senior Technical Product Manager to engage hyperscalers, network equipment manufacturers (NEMs), silicon vendors, and AI data center operators on the validation of…
Added 16 mins ago
EC
Offer Manager - Brightlayer Energy
Eaton Corporation
Beachwood, OH
- $146,000 to $215,000 USD / year
Eaton’s ES AMER Sector Integration division is currently seeking a Offer Manager - Brightlayer Energy.
Added 17 mins ago
Shift Manager
DINEEQUITY, INC
Cincinnati, OH
Added 26 mins ago
R
Assistant Community Manager
Related
Mountain Home, ID
- $26.44 to $28.85 USD / hour
…seeking a dedicated and detail-oriented Assistant Community Manager to support the daily operations of our 44-unit affordable housing community in Mountain Homes,…
Added 31 mins ago
Senior Project Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Project Manager based in the United States.
Added 31 mins ago
Quality Assurance Manager - Government Operations
Jobgether
Remote, United States
…next steps. Our partner is looking for a Quality Assurance Manager – Government Operations based in the United…
Added 38 mins ago
Personal Banker
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 38 mins ago
Personal Banker
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 38 mins ago
Personal Banker
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 46 mins ago
M
Senior Federal Program Manager
Microsoft
DC · Washington, DC · Washington
- $101,800 to $207,600 USD / year
Microsoft is seeking a Senior Federal Program Manager (Individual Contributor) - US Federal Civilian. As a program manager, you will:
Added 47 mins ago
M
Senior Technical Program Manager - AI Transformation
Microsoft
WA · VA · Redmond, WA · Reston, VA · Redmond · Reston
- $119,800 to $261,000 USD / year
…mission-critical customers. We are seeking a Senior Technical Program Manager to lead AI transformation for MSC engineering, driving the adoption of agentic engineering across the full…
Added 48 mins ago
M
Senior Technical Program Manager
Microsoft
WA · Redmond, WA
- $119,800 to $261,000 USD / year
Establish program metrics and operating reviews covering engagement coverage, escape rate, time to verified fix, finding durability and review efficiency.
Added 48 mins ago
M
Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work…
Added 1 hour ago
J
IT Investment & Economic Business Case Project Manager
Jobgether
Remote, United States
- $115,500 to $180,525 USD / year
…looking for an IT Investment & Economic Business Case Project Manager based in the United…
Added 1 hour ago
J
Guest Relations & Concierge Manager
Jobgether
Remote, United States
- $95,000 to $110,000 USD / year
…steps. Our partner is looking for a Guest Relations & Concierge Manager based in the United…
Added 1 hour ago
Territory Executive - Illinois
PagerDuty
Phoenix, AZ
…career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and…
Added 1 hour ago
Strategic Accounts Sales Manager
Jobgether
Remote, United States
…steps. Our partner is looking for a Strategic Accounts Sales Manager based in the United…
Added 1 hour ago
Sr. Software Technical Support Manager
Jobgether
Remote, United States
We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program.
Added 1 hour ago
J
Project Manager 1 - Substation (STATCOM)
Jobgether
Remote, United States
- $100,019 to $152,807 USD / year
…applications and next steps. Our partner is looking for a Project Manager 1 - Substation (STATCOM) based in the United…
Added 1 hour ago
Offer Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Offer Manager based in the United States.
Added 1 hour ago
External Audit Consultant
Jobgether
Remote, United States
Cross-reference SOX Risk Control Matrices against information security program standards and procedures, documenting findings and recommendations.
Added 1 hour ago
J
Director, Employee Relations
Jobgether
Remote, United States
- $155,000 to $175,000 USD / year
Lead, coach, and develop a team of five professionals, including a Senior Employee Relations Case Manager, Employee Relations Case Managers, and an ER Intake Coordinator.
Added 1 hour ago
Retail - Associate
SSA Group
San Antonio, TX
Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager
Added 2 hours ago
Manager, R&D, Clinical Research /Med Affairs
DePuy Synthes Products Inc. Legal Entity
West Chester, PA · Warsaw, IN · Raritan, NJ · Raynham, MA
The Manager, R&D, Clinical Research, Medical Affairs is responsible for supporting and executing an effective Global compliance program across R&D, Clinical Research, Medical Affairs, and…
Added 2 hours ago
Oracle HCM Platform Manager
QualityAI
Santa Clara, CA
We are looking for a Oracle HCM Platform Manager to join our growing team in United States!

Jobgether

Sr. Software Technical Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United States.

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program. In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations. You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes. Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks. You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement. This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems. Accountabilities

You will serve as a senior technical resource for the Program Management team, helping coordinate software initiatives, manage technical dependencies, and ensure operational stability. Your responsibilities will include:

• Oversee and support the entire Software Development Life Cycle (SDLC), from planning and development through implementation, maintenance, and production support.

• Manage technical projects from assignment through implementation, ensuring milestones and delivery objectives are achieved.

• Monitor system performance and proactively identify, assess, and mitigate technical and operational risks.

• Support program leadership with change management activities, dependency assessments, and Critical Path Method (CPM) planning.

• Develop and maintain risk burndown charts to track dependencies, mitigation strategies, and project readiness.

• Identify technical requirements, system impacts, and integration dependencies during early software planning stages.

• Coordinate development readiness assessments, technical discovery, and requirements reviews.

• Support production incidents, performance issues, defect resolution, and ongoing software maintenance activities.

• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

• Collaborate with multiple technical teams to manage system dependencies and resolve complex cross-platform challenges.

• Coordinate technical resources during high-priority production incidents to support timely resolution.

• Monitor team velocity and contribute to capacity planning and resource allocation.

• Recommend and implement process improvements to strengthen software delivery, operational efficiency, and technical performance.

• Communicate technical risks, project status, and recommendations clearly to Program Managers and other stakeholders.

Requirements

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

• Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

• At least 8 years of experience in an enterprise software development environment.

• At least 3 years of hands-on computer programming experience, including developing complex web applications.

• Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

•

At least one of the following certifications:

• SAFe Release Train Engineer (RTE).

• SAFe Architect.

• PMI Agile Certified Practitioner (PMI-ACP).

• Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

• Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

• Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

• Experience working across multiple technical teams, platforms, and system integrations.

• Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

• Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

• Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

• Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

• Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

• Strong analytical, troubleshooting, documentation, and problem-solving skills.

• Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

• Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

• Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).

• Must be eligible to obtain Public Trust security clearance.

• Must have resided in the United States continuously for the past five years.

• Must not have spent more than six months traveling outside the United States during the past five years. Military service is excluded from this restriction.

• Candidates without the required clearance will be subject to a Federal Government background investigation.

Benefits

• Contract-to-hire employment opportunity.

• Onsite position based in Merrifield, Virginia.

• Opportunity to support a critical Federal Government technology program.

• Exposure to complex enterprise software systems, cloud technologies, APIs, and modern containerization environments.

• Opportunity to contribute to strategic software planning, technical risk management, and large-scale system improvements.

• Collaboration with experienced technical teams and Program Management professionals.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Leadership
Software development
Change management
Forecasting
Process improvement
Program management
Monitor system performance
Computer programming
Docker
Kubernetes
CI/CD
Agile
Paramedic
Industrial software
Troubleshoot
Microsoft Windows
Linux
SQL
GitHub
Microsoft Office
Collaboration
Zoom
Troubleshooting
Documentation
Problem solving
Communication skills
Stakeholder management
Time management
Budget management
Risk management
Adaptability
Teamwork

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