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Added 2 mins ago
RF Engineer Sr Principal
GD Information Technology, Inc.
United States
GDIT is seeking a Sr. Principal RF/Spectrum Systems Engineer to support Counter Unmanned Aircraft Systems (CUAS) engineering for the Federal Aviation Administration (FAA). In this…
Added 2 mins ago
Software Engineering Lead and Application Architect - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
We are seeking a Lead Engineer to drive the end-to-end software engineering function for mission and enterprise applications across classified environments. This role is accountable for…
Added 2 mins ago
Software Engineer Senior
GD Information Technology, Inc.
United States
As a Software Engineer Senior at GDIT, you will design, develop, integrate, and sustain secure software applications and data-driven solutions that support complex mission requirements.…
Added 4 mins ago
CO
Deputy Director Engineering Resources
City of Santa Rosa
Santa Rosa, CA
- $83.43 to $102.44 USD / hour
…and successfully balance long-range planning objectives with operational priorities to advance departmental and City…
Added 5 mins ago
S
Principal Software Engineer - Observability
Snowflake
Menlo Park, CA
- $264,000 to $379,500 USD / year
…We’re looking for a hands-on, product-minded Principal Software Engineer I to help build an AI-driven observability platform, combining deep distributed-systems engineering with a strong…
Added 5 mins ago
Cloud Hardware Development, Packaging, Network Product Development - Optics
Amazon
Virtual Location - Arizona, AZ
We are looking for a Sr. Cloud Hardware Development Engineer (CHDE) with packaging expertise to join our Network Product Development (NPD) team. In this role, you will enable the components…
Added 5 mins ago
Director - Customer Response Engineering
Trellix
Phoenix, AZ
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 6 mins ago
Systems Safety Engineer Lead - Level 3 or 4 (AHT)
Northrop Grumman
Chandler, AZ
Northrop Grumman’s Space Sector is seeking a Systems Safety Engineer Lead – Level 3 or Level 4 to join our team in Chandler, AZ .
Added 6 mins ago
Sr. Controls Engineer, Data Center, Colocation Regional Engineering - AMER
Amazon
Mesa, AZ
As a Controls Colo Engineer, you will work with internal business teams and with colocation vendors to identify, document, and resolve any operational/design deficiencies which could impact…
Added 6 mins ago
Confluent - Principal Engineer
IBM
TUCSON, AZ
Strong fundamentals in distributed systems, including consistency and coordination, performance and operational characteristics and real-world settings
Added 6 mins ago
Sr Software Engineer (HashiCorp Vault)
IBM
TUCSON, AZ
We're looking for a seasoned engineer to design, build, and operate HashiCorp Vault as a service. You'll be responsible for secure, highly available, and compliant secrets management…
Added 6 mins ago
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Associate Support Engineer
Oracle
Phoenix, AZ
- $21.3 to $45.05 USD / hour
-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.
Added 6 mins ago
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Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Phoenix, AZ
- $79,200 to $209,500 USD / year
…scalability, resiliency, and operability. Delivers features and load/performance tests; leverages data plane platforms and distributed state tools for high-volume retrieval, storage, and…
Added 6 mins ago
Intern - Marketing Operations
Acxiom
Phoenix, AZ
…marketing campaigns, working with cross-functional teams, analyzing performance data, and learning best practices in Marketing Operations. You will gain valuable exposure to the tools,…
Added 6 mins ago
Partner Technical Lead - Insight
NetApp
Phoenix, AZ
NetApp is seeking a Partner Technical Lead (PTL, or otherwise known as a Partner/Channel Sales Engineer) aligned to Insight to strengthen partner technical expertise, expand engagement, and…
Added 6 mins ago
Lead Release Train Engineer
Humana
Phoenix, AZ
…execution of strategic business initiatives. The Lead Release Train Engineer fosters collaboration, continuous improvement, and operational excellence while helping teams deliver meaningful…
Added 6 mins ago
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Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Phoenix, AZ
- $81,100 to $187,000 USD / year
…deliver measurable improvements in reliability, scalability, performance, operational readiness, and customer experience across database…
Added 6 mins ago
Senior Lead Engineer
PwC
Phoenix, AZ
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 6 mins ago
Network Operations Engineer
Meta
Phoenix, AZ
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 6 mins ago
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Radar Modes Lead Engineer
Honeywell Aerospace
Phoenix, AZ
- $157,000 to $197,000 USD / year
Experience as a Systems Engineer including two or more of the following: requirements, design; specification development, modeling, simulation, or performance analysis; HW/ SW integration…
Added 6 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Phoenix, AZ
…strengthen compliance, standardize processes, improve environmental performance, and enable safe, reliable operations across the…
Added 6 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Phoenix, AZ
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added 6 mins ago
Data Engineer II
Honeywell Aerospace
Phoenix, AZ
As a Data Engineer II here at Honeywell Aerospace, you will play a key role in designing, developing, and maintaining data pipelines and ETL processes to ensure the efficient and reliable…
Added 6 mins ago
Advanced Mechanical Design Engineer
Honeywell Aerospace
Phoenix, AZ
As an Advanced Combustion Engineer in the Combustor design group at Honeywell Aerospace, you will use your expert knowledge of engineering discipline and standards, processes and tools to…
Added 6 mins ago
Principal Systems Engineer - FMS
Honeywell Aerospace
Phoenix, AZ
…project. We are on the lookout for a highly experienced Systems Engineer who is passionate about developing and defining software requirements that meet the evolving needs of our…

Jobgether

Sr. Software Technical Support Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United States.

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program. In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations. You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes. Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks. You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement. This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems. Accountabilities

You will serve as a senior technical resource for the Program Management team, helping coordinate software initiatives, manage technical dependencies, and ensure operational stability. Your responsibilities will include:

• Oversee and support the entire Software Development Life Cycle (SDLC), from planning and development through implementation, maintenance, and production support.

• Manage technical projects from assignment through implementation, ensuring milestones and delivery objectives are achieved.

• Monitor system performance and proactively identify, assess, and mitigate technical and operational risks.

• Support program leadership with change management activities, dependency assessments, and Critical Path Method (CPM) planning.

• Develop and maintain risk burndown charts to track dependencies, mitigation strategies, and project readiness.

• Identify technical requirements, system impacts, and integration dependencies during early software planning stages.

• Coordinate development readiness assessments, technical discovery, and requirements reviews.

• Support production incidents, performance issues, defect resolution, and ongoing software maintenance activities.

• Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

• Collaborate with multiple technical teams to manage system dependencies and resolve complex cross-platform challenges.

• Coordinate technical resources during high-priority production incidents to support timely resolution.

• Monitor team velocity and contribute to capacity planning and resource allocation.

• Recommend and implement process improvements to strengthen software delivery, operational efficiency, and technical performance.

• Communicate technical risks, project status, and recommendations clearly to Program Managers and other stakeholders.

Requirements

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

• Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

• At least 8 years of experience in an enterprise software development environment.

• At least 3 years of hands-on computer programming experience, including developing complex web applications.

• Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

•

At least one of the following certifications:

• SAFe Release Train Engineer (RTE).

• SAFe Architect.

• PMI Agile Certified Practitioner (PMI-ACP).

• Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

• Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

• Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

• Experience working across multiple technical teams, platforms, and system integrations.

• Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

• Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

• Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

• Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

• Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

• Strong analytical, troubleshooting, documentation, and problem-solving skills.

• Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

• Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

• Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

• Must be a U.S. citizen or permanent U.S. resident (Green Card holder).

• Must be eligible to obtain Public Trust security clearance.

• Must have resided in the United States continuously for the past five years.

• Must not have spent more than six months traveling outside the United States during the past five years. Military service is excluded from this restriction.

• Candidates without the required clearance will be subject to a Federal Government background investigation.

Benefits

• Contract-to-hire employment opportunity.

• Onsite position based in Merrifield, Virginia.

• Opportunity to support a critical Federal Government technology program.

• Exposure to complex enterprise software systems, cloud technologies, APIs, and modern containerization environments.

• Opportunity to contribute to strategic software planning, technical risk management, and large-scale system improvements.

• Collaboration with experienced technical teams and Program Management professionals.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Leadership
Software development
Change management
Forecasting
Process improvement
Program management
Monitor system performance
Computer programming
Docker
Kubernetes
CI/CD
Agile
Paramedic
Industrial software
Troubleshoot
Microsoft Windows
Linux
SQL
GitHub
Microsoft Office
Collaboration
Zoom
Troubleshooting
Documentation
Problem solving
Communication skills
Stakeholder management
Time management
Budget management
Risk management
Adaptability
Teamwork

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